Our customer’s satisfaction is what we thrive for and this incredible review is the best paubauwe could possibly ask for! Thank you so much!

J we are so glad you liked our pizza class so much! It was great having you and your family with us and we are looking forward to seeing you again soon! Hope you are making great pizzas back home with our secret recipe!

Hi joy, I am very sorry to hear that you had such a bad experience but it seems you have focused your cryitisism on aspects that are quite unusual. You claim to be a food tour guide and don’t say anything about the food you had? What you call a guide on our tours is sa tour leader a professional figure that is very different from a tour guide and the tour is a food tour not a historical tour. We are food experts not historians like your friend. We take our customers to visit restaurants and food shops that are where the locals go, away from the tourist traps to taste our real food, not monuments and churches. The focus is on the food and it’s flavours and origins and it seems you haven’t mentioned anything about the food at all apart that it wasn’t enough (because you asked for a sixth glass of wine and you were kindly told it would have an extra cost of 4€).That too seems a bit weird since the tour includes truffle gelato, coffee, eggplant parmigiana and a buffalo mozzarella with a first glass of wine, a small pizza, another three wines with cheeses and cold cuts at the wine tasting only to finish off with a bruschetta and two different dishes of pasta with a final (the fift) glass of wine. All this in about four and half hours. No one he ever said the food wasn’t enough, many have cancelled their dinner reservations after they came on our tour. The value of the wine alone you had on the tour is 35€ and if you had a minimum experience as you say you would understand that with all the places visited 6 food stops (plus the underground) the value of the tour is much higher than 100€. But in any case I will be more than happy to reimburse you for the extra wine glass you had. All our tour leaders know all about the food places and dishes you taste and are not required to know anything about wine because the wine tasting is held by the owner of the winery and director of the European School of Sommeliers is the one whom is paid to describe the wines and I can assure you he always has time so why get upset about getting it done by someone who knows just about everything about wine. I can assure you that all our reviewers were honest in describing our activities and their experiences with us so your comment about wishing that if they would have been more honest you wouldn’t have participated is completely out of place. You are not only insulting us all as a company but them too. A food tour guide and an historian expecting to learn more than what they should know from a food tour around trattorie, bars, bakeries and restaurants is something I can’t stop smiling at. Thank you for becoming our first 1 star review!! FYI Most Food tour owners and employees are per of a large online community and give each other discounts and various extras for free to their colleges. If you work in the business you should have known, try next time!

Dear Melissa, I am very sorry to read you were disappointed by the experience, but I am struggling to find sense in your observations. As you have noticed your review clashes completely with all the rest we have recieved from people having the same identical experience. It seems to me your being not so outgoing (as you described yourself) ruined your experience stopping you from fully embracing the experience, the atmosphere but managing to enjoy the espresso and the pizza and food had. At least that! Let me be clear about one thing. We always take the best care possible of our customers (obviously related to the situation), always going the extra mile for theirs and our our satisfaction and this is obviously reflected in our success. Sometimes though some customers just can’t be satisfied, either because they think they are the center of the world and wanted to be treated as such, or they are just simply unpleasant people that attempt to ruin years of hard work by reviewing perfectly good things as bad. It was awkward from the start because you were told there would be only you two participating in the class? Really? How? Why? In what way would that “impact the dinamics of the class”? Do you remember you took the class during the peak of the low season (feb-mar) and on the day there had been a snow storm (the first in 35 years) that paralyzed the city. Traveling during this season is yes cheaper but also has its faults: you may be the only one! I apologize for unwillingly creatiing a situation that made it awkward for you to spend an afternoon with your husband. You claim that both you and your husband aren’t outgoing and that Tommaso didn’t make any effort to turn things around? I know him very well, he is my trusted business partner because he is not only one of the best pizzaiolo there is but mainly because he is a joyful happy guy that loves his job and enjoys teaching. This is the first time I have ever heard something regarding his availability in general and ability to answer questions is just false. Speaking with an accent doesn’t mean he can’t answer your questions, it means a person from a country half a word away from yours makes an effort to teach you, what he has learned about his job in years, in your language. A thing that leaves me wondering is that Tommaso himself remembers you both, that you had a great time and that nothing of what you said happened. You say you weren’t given extra attention but you were and also had the chance to make a dough each from scratch and made more than just the one pizza you ate at the end, plus having the chance of asking everything possible to someone that trains professional pizzaioli from around the world, but for some reason you felt he wouldnt be able to because he doesn’t speak your language perfectly. Tommaso made one phone call while you were eating the appetizer at the table, a grown man with a family and small kids is allowed, in my opinion, to take a minute to make a call if he feels he has to as long as he doesn’t damage the activity but again you were eating so what exactly bothered you is a mistery. You were also bothered by the rest of the restaurant’s staff preparing for the evening service and speaking between them in their language? You felt as everyone wanted you to leave? Maybe it was just that they were getting ready for an evening of hard work after your 3 1/2 hours of individual pizza class? You did realize you actually had the class in a functioning pizzeria and not in a tourist trap? “Yes you smile accomodatingly holding pizzas in the photos but that’s not the true picture of your experience? Seriously? Did we force you to smile too? If you hated it so much why not say something while you are there instead of writing this unbelievable review? We would have done something about it, but that’s not you is it? You aren’t that outgoing. Happily you become quite the opposite when hiding behind a monitor and keyboard. Thanks again for teaching us not to believe in those to seem to be having fun and smiling in photos! Now we know they actually want to be saved!

Thank you for such a great review!

Dear Stuart, I am very glad you decided to point out our pitfalls, so we can work on them and improve thanks to your acute observations. We are all sorry if you considered not enough what you called "fried dough with salad on and one pizza each". Since we like to consider our activity a Pizza Class and not an "all you can eat buffet" with an entrance fee of 100€, the focus is on choice of ingredients, preparation tecniques and procedures to make the most famous dish in the world. The price you pay is for learning and having access to the knowledge of making a real Neapolitan pizza in a pizzeria from a highly quoted Maestro Pizzaiolo. The food included is usually considered plenty and delicious because of the very high quality of ingredients and quantity offered. The scugnizielli (what you called fried dough with salad on top) are a delicious apetizer made of deep fired strips of pizza dough seasoned with d.o.p. world famous pomodori del piennolo (a rare type that only grows on Mount Vesuvius), oregano, extra virgin olive oil, Neapolitan basil and garlic to taste. If you ate them you were probably also taught how to make them. The fact you considered it a salad probably means we failed in getting across to you the quality of the ingredients used and that it was part of the learning process of the class (different uses of the dough). You didn't mention the cheese and tomato tastings, maybe you just forgot about it.. We are also very sorry you considered the fact of getting water and a beer or any other one drink included in the price not enough. Although clearly indicated on our site we will surely make it more crear. But expecting an open bar seems a bit too much. Amazing you managed to criticize the space (300sq metres) and how it is used with a class with a larger number of 4 participants since as you say your group was a party of 4. Also indicating the participants wouldn't get the chance of having the same hands on experience as you. I wish I had the same ability! You also figured out the costs of the business and indicated its flaws! Thanks! The location of the pizzeria is 1,50€ metro ride (10mins) away from the Historical Center of Naples. The meeting point is infact outside the metro station. You are free to come with whatever transportation you wish, our suggestion is the metro, your choice was a taxi because you would have needed to learn the metro system ahead of time. In Naples there are 2 metro lines a blue one and a yellow. Our customers usually manage to figure out how to reach us but again we will try to make it more clear from now on. The price of a taxi from the historical district is between 10 to 12€ each way and the trip can't take more than 15min. If you divide the sum between your party of 4 it would be between 2,50€ and 3€ each, so not that bad after all. Maybe what made the difference was the fact your hotel was next to the airport and no way near the Historical Center or Naples as a whole. It was a pitty you didn't use the transportation options, the maps and indications we sent to you during the extensive email exchange we had with your group in the past four months. Since you were so careful in pointing out all the things you didn't like, let me point out one thing we did not appreciate. You attempted to scam our staff by handing over half the sum due and when we made you notice it wasn't the whole amount you accused us of trying to take more from you. After we pointed out the obvious, you magically found the missing money in your pocket. Now isn't that a move that describes what type of customer you are? Over all a good review, just wanted to point out the pitfalls!

Thank you so much! So it's really true you liked our cooking class?! I though you had come back to take it a second time in 2 months because you wanted to test us :-). As always it was great fun to spend the day with you and your friends! Thanks so much for coming, making it a great day for all and for this special review! You really have become part of our top 5 favourite customers! Ciao!! Francesco & Francesca

Thank you so much for taking the time to write such a nice review! It was a pleasure to have you!

Dear Susan, it was an absolute pleasure to have you! It was truly a delightful morning, Patrizio says hello to both you and your husband!