Buongiorno Fiona, I'm really sorry for your bad experience on Capri Island but I think that you have never booked a private / small group tour of capri with us, we are the BLUE GROTTO TOURS COMPANY and not the BLUE GROTTO,a team of guides and drivers and we arrange guided sea and land tour of the island with a private english speaking guide and our itinerary is arranged in a different way , we don't have boat tours and we arrive to the blue grotto by car/shuttle bus , from your review I think you have booked a boat tour and you review has been posted on a wrong page, if you need help to move the review under the correct page , we are at your disposal, you can contact us to info@bluegrottotours.com.
Thanks
B.G. COMPANY