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I was taken to this store by a tour company 2 years and 2 months ago. I purchased an expensive jewelry box that I paid for in full and was promised it would arrive in about 2 months. The first few calls I placed (from the U.S.) I was told the box was in production, the next few calls I was told it would be in production, the next few calls I was told I would need to speak with someone who was, not surprisingly, never there. My last call I was told the box was finished and would be shipped the next day. That was 9 months ago. I have not been able to reach anyone by phone since and all my emails have gone unanswered. Do not buy here. Do not go here. Beware!!!!…
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Date of experience: June 2018
2 Helpful votes
Helpful
The furniture is spectacular and it was a fun place to visit. However, we're having the same issue as others have noted. We ordered a large dining table set and china hutch and dressed in September 2017 and have repeatedly contacted the company with no reply or "We'll get back to you Monday" but never getting back to us. We're disputing the charges with the credit card company now and have received nothing.…
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Date of experience: March 2018
1 Helpful vote
Helpful
We love this shop. Purchased several items a few years ago and our delivery was prompt. They were very responsive to emails/phone queries as well. We returned in early September and made another large purchase to be shipped. We also bought items with cash for a nice discount. We have not received our items and there is no response to many emails and Facebook messages. Their phone is not in service and Facebook hacked Coincidentally there was just a very large mob bust across Italy including the Naples area. Assets frozen. I don’t know nor am I suggesting there is any involvement with this shop but clearly something is amiss. Especially given their prior longstanding solid reputation. We disputed the charge to our credit card company and they too have received no response.…
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Date of experience: September 2018
3 Helpful votes
Helpful
We have been there twice. Once on a cruise and we bought a small box that is very nice. We returned last year on our anniversary and bought a game table for 3500 euros. It was supposed to arrive in Texas late September, so we contacted them on 10/4 and they said they were a little behind and we would get it early November. It's now 12/18/18 and they won't answer emails and the phone numbers don't work anymore. Very nice and a little pushy to your face but when your gone they just keep the money and never deliver the product.…
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Date of experience: June 2018
3 Helpful votes
Helpful
This was one of the "tour company stops" that apparently all tour companies have with group tours. I have never asked but I suspect all such places compensate the tour company for their patronage in bringing groups here. Having said that, the merchandise is amazing is you like inlaid wood. Our guide said this was the only industry in Sorrento (other than hosting tourists). We got a short lecture about the process for making inlaid wood objects which was interesting. The craftsmanship is stunning, and they have every kind of furniture imaginable from large dining tables, to small jewelry boxes, even drink coasters. The prices reflect the craftsmanship, however so don't be expecting a bargain. I looked at lots of items and they were glad to allow photos of their work, but I didn't see anything that was super affordable for me. If you are looking for a nice unique piece that may become a family heirloom, this is for consideration, otherwise enjoy the pieces of artwork and appreciate the craftsmanship. are…
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Date of experience: October 2018
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