Notturno Intarsio
Notturno Intarsio
4.5
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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4.5
50 reviews
Excellent
39
Very good
3
Average
1
Poor
0
Terrible
7
Ahmad Z
Terre Haute, IN1 contribution
Sep 2021 • Couples
We were on the tour from Naples to the Amalfi Coast. Well why can I only had 30 minutes to tour Sorrento.
Even though we were towards the end of the 30 minutes once we walked in we knew we were going to be late.
The watches he was selling were exquisite the music boxes were beautiful add to it the fact that the majority of his work is rare to find it we we walked away with was the one music box and one wooden watch that were fairly priced... This was our best purchase throughout the hotel.
Even though we were towards the end of the 30 minutes once we walked in we knew we were going to be late.
The watches he was selling were exquisite the music boxes were beautiful add to it the fact that the majority of his work is rare to find it we we walked away with was the one music box and one wooden watch that were fairly priced... This was our best purchase throughout the hotel.
Written September 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RissaF
MA89 contributions
Mar 2015 • Couples
Sorrento was near the end of our three week journey in Italy and we were excited to find this inlaid wood factory! We had read about this particular factory and needed to visit! Our bed and breakfast owner was very excited when we asked him out to get to this particular factory....he said only go here....it is authentic!
The showroom is absolutely amazing! The quality of work and the detail that goes into making each piece is unreal! My husband and I were in awe of all the furniture pieces! Everyone in the showroom was helpful and not pushy. We ended up purchasing several wall plaques ( for us and gifts ) and a beautiful chessboard.
We decided to bring the items home with us on the plane to Boston. Everything was carefully wrapped and it all made it back to the States in perfect condition!
If you are in Sorrento.....GO HERE!!! Look at other shops....but only purchase your items here :)
The showroom is absolutely amazing! The quality of work and the detail that goes into making each piece is unreal! My husband and I were in awe of all the furniture pieces! Everyone in the showroom was helpful and not pushy. We ended up purchasing several wall plaques ( for us and gifts ) and a beautiful chessboard.
We decided to bring the items home with us on the plane to Boston. Everything was carefully wrapped and it all made it back to the States in perfect condition!
If you are in Sorrento.....GO HERE!!! Look at other shops....but only purchase your items here :)
Written July 29, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Didi Hen
Saint Paul, MN4 contributions
Mar 2016 • Friends
Sorrento is known for this type of product but beware of the other stores within the main shopping streets because their prices are a bit higher. Instead, go to this place, completely within walking distance of the center. They're very happy to help, and you might just find a really good deal. I didn't go to Sorrento thinking I would buy a table but I was in the shop for 15 minutes and just had to have one. They ship so that was great. Can't wait to get it! - Will be returning the next time I visit Sorrento.
Written March 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beth
White Heath, IL1 contribution
Apr 2023
Obviously we did not visit the store this month. I could not post this review unless I chose a date in the last 12 months, but I felt I needed to share our story. We have visited this store twice. The merchandise is amazing. The first time our tour took us there and we purchased several items. We placed an order to have a round etagere made and shipped to us. We prepaid and the order was shipped to us a few months later. When we were in the Naples vicinity again in spring of 2016, we took a drive to Sorrento with the express purpose of ordering an intarsio desk. We prepaid $4500.00 US and made arrangements to have it shipped. We trusted them because we had done business with them previously. We waited several months and began to make calls to see how it was progressing. Each time it was a different excuse - "we're running behind", "we lost one of our craftsmen", or "you must talk to Sonya". By April of the following year we called our credit card company and had the charge reversed. It didn't take them more than a day to call us and tell us that they had our desk finished and were just getting ready to ship. They even sent us pictures of it. They said if we would resend the amount they would ship it out the next day. Wow, were we dumb. It never arrived. We have no idea if we will ever get our money back. They knew exactly what they were doing. BEWARE!!
Written April 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mjverrechia
Surrey, UK1 contribution
Aug 2015 • Couples
when we visited the factory 31st May 2015 we purchased a dining room table with 8 matching chairs and sideboard, we agreed a price of 19000 euros including shipping, we paid 9500 euros there and then and was told that delivery to us in england would maximum of six months as the furniture was being made. We was told on the 12th August 2015 that the furniture was ready for shipping and therefore the balance was due , which we paid the same day. we was told eta was 2 weeks. However on the 15th September we was still awaiting delivery. On the 17th september we was adived by email that the furniture was already in naples waiting to be shipped and told to expect delivery early october. after chasing on the 30th October we were told another 2 to 3 weeks before delivery and advised there was a problem with the chairs . again we ended up chasing via phone and email, finally on the 16th November we received a reply to advise that the goods had left the factory a week ago and we was to expect delivery soon. On the 23rd November 2015 we received the delivery of 1 sideboard and 1 table ( but no chairs) these items were of a lesser quality than the pieces we were shown in the showroom. in the respect of the jointing on the sideboard. Lets just say that after many many phone calls and emails, various excuses and stories and as of today 5th July 2016 we are still awaiting the chairs . We would strongly advise customers not to pay for any goods until they are received. We are now in the process of consulting our solicitor
Written July 5, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lord_Lath
Sheffield, UK16 contributions
Sep 2018 • Business
We visited Notturno Intarsio in July of 2016 and purchased an inlaid wood console table to be made and delivered to the UK. We understood that it could take a while but when it still hadnt arrived in 2017 when we returned to Sorrento we visited the factory. We were advised that they were sorry for the delay and that it would be made and sent promptly.
It is now September 2018 and we are still yet to recieve the table or a refund, despite one being agreed to multiple times.
Our messages via Facebook messenger are no longer being read and our emails unanswered.
Upon calling multiple times and being fobbed off with 'the office is shut, and 'we will pay tomorrow' I called again this morning and was advised by a new gentleman that I needed to speak to 'Sonya'.
When quizzed he said 'its not my problem I dont actually work here', despite answering the phone on two consecutive mornings.
I'm afraid now I have no choice but to involve my solicitor, unless finally this review prompts some semblance of customer service and a refund.
BUYER BEWARE: well made craftsmanship but buy what can physically take with you, please please please avoid delivery.
It is now September 2018 and we are still yet to recieve the table or a refund, despite one being agreed to multiple times.
Our messages via Facebook messenger are no longer being read and our emails unanswered.
Upon calling multiple times and being fobbed off with 'the office is shut, and 'we will pay tomorrow' I called again this morning and was advised by a new gentleman that I needed to speak to 'Sonya'.
When quizzed he said 'its not my problem I dont actually work here', despite answering the phone on two consecutive mornings.
I'm afraid now I have no choice but to involve my solicitor, unless finally this review prompts some semblance of customer service and a refund.
BUYER BEWARE: well made craftsmanship but buy what can physically take with you, please please please avoid delivery.
Written September 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nashvilletravels
Nashville33 contributions
Sep 2018 • Couples
We love this shop. Purchased several items a few years ago and our delivery was prompt. They were very responsive to emails/phone queries as well.
We returned in early September and made another large purchase to be shipped. We also bought items with cash for a nice discount. We have not received our items and there is no response to many emails and Facebook messages. Their phone is not in service and Facebook hacked Coincidentally there was just a very large mob bust across Italy including the Naples area. Assets frozen. I don’t know nor am I suggesting there is any involvement with this shop but clearly something is amiss. Especially given their prior longstanding solid reputation. We disputed the charge to our credit card company and they too have received no response.
We returned in early September and made another large purchase to be shipped. We also bought items with cash for a nice discount. We have not received our items and there is no response to many emails and Facebook messages. Their phone is not in service and Facebook hacked Coincidentally there was just a very large mob bust across Italy including the Naples area. Assets frozen. I don’t know nor am I suggesting there is any involvement with this shop but clearly something is amiss. Especially given their prior longstanding solid reputation. We disputed the charge to our credit card company and they too have received no response.
Written December 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John M
Terrell, TX2 contributions
Jun 2018 • Couples
We have been there twice. Once on a cruise and we bought a small box that is very nice. We returned last year on our anniversary and bought a game table for 3500 euros. It was supposed to arrive in Texas late September, so we contacted them on 10/4 and they said they were a little behind and we would get it early November. It's now 12/18/18 and they won't answer emails and the phone numbers don't work anymore. Very nice and a little pushy to your face but when your gone they just keep the money and never deliver the product.
Written December 18, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PAUL L
Winnipeg, Canada320 contributions
Jun 2015 • Couples
I agree with the other reviewers that this shop is the best in Sorrento. The pieces are absolutely stunning, and the discount for cash made our purchase affordable. The selection is amazing - from coasters, music & jewellery boxes, clocks, picture frames and chess-sets to beautiful cabinets and tables of all sizes. Worth the short walk just to pop in and browse around.
Written July 6, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
580pegr
10 contributions
Jun 2018 • Solo
I was taken to this store by a tour company 2 years and 2 months ago. I purchased an expensive jewelry box that I paid for in full and was promised it would arrive in about 2 months. The first few calls I placed (from the U.S.) I was told the box was in production, the next few calls I was told it would be in production, the next few calls I was told I would need to speak with someone who was, not surprisingly, never there. My last call I was told the box was finished and would be shipped the next day. That was 9 months ago. I have not been able to reach anyone by phone since and all my emails have gone unanswered. Do not buy here. Do not go here. Beware!!!!
Written May 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, I am very interested to know what the name of the inlaid wood factory & what is the address?
Written March 27, 2023
How can we order your products from the U.S.?
Written September 3, 2018
STAY AWAY! We ordered over $9000.00 worth of items in July of 2016. We have never received them, they lie, they do not return calls. We had to hire and attorney who was thrown out and they will not even talk to her. We were told that they are in financial trouble. STAY AWAY or you will spend money for NOTHING. SO upsetting
Written September 28, 2018
Hi, Kathy. What would you like to know about this attraction?
Written August 31, 2018
Is the store open in December?
What are the business hours?
Written October 23, 2016
STAY AWAY.......They are crooks. They avoid and deflect. We are still waiting for our items that we purchased in July of 2016
Written September 28, 2018
Larry C
Waltham, Massachusetts
Visited on 18-10-2014 and bought 2 tables order #306
Can you provide a quick status?
Tried website but got no response
Tx Larry
Written March 8, 2015
You will never get a response. We bought several pieces and even had a custom item being made. NEVER received anything. Even went back there 2 years later and were refused entrance. Our attorney was kicked out. Stay away and feel a report with he embassy
Written September 28, 2018
Larry C
Waltham, Massachusetts
How is my order doing?
#306 purchased 18-10-2014
Tried website but got no response
Just need quick status shipped?
Tx Larry
Written March 8, 2015
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