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Beniconnect was supposed to be the provider of the free (included) transport to the Diplomatic Hotel in Benidorm, but they decided to cease operating, so I had to arrange a transfer myself. I did so through Holiday Extras, at at least twice the normal cost, and it was still booked with Beniconnect. On arrival at Alicante, there was someone at their desk, he informed me that I would be travelling with Costa shuttle, theirs was the next desk. It was manned by the minibus driver, who informed me that I would have to wait at least an hour for another flight to land, I was actually at the airport two hours after landing before setting off for Benidorm.…
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Date of experience: December 2020
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Response from Beniconnect, Director de Relaciones con Clientes at Beniconnect
Responded 1 week ago
Due to the current situation that is being experienced worldwide and on the recommendations of local government, we had to make the difficult decision to stop offering our shared shuttle services. We as a company do not work with Holiday Extras and your transfer was not booked through us but through Costa Bus. If you have a complaint about your transfer with them you will need to contact Costa Bus directly.
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Always use beniconnect for our transfers always on time very polite drivers we wouldn’t use any other company, their cars are immaculate
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Date of experience: September 2020
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Response from Beniconnect, Director de Relaciones con Clientes at Beniconnect
Responded Dec 1, 2020
Thank you for your positive comments regarding your transfers with us. Our aim is to provide comfortable, friendly and efficient transfers to suit all our customers needs. We look forward to seeing you again in the future.
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Just had the misfortune of having to use beniconnect to get home from the airport and was a terrible experience. The lady at the desk basically lied and changed her story every time she was asked what the hold up was (I.e waiting for 1 person from Bristol flight, then next time was 2 people from a Gatwick flight) so ended up waiting for 1.5 hrs for the bus to go..... Don’t use unless happy for a long wait and no honest replies to your questions.…
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Date of experience: October 2020
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Response from Beniconnect, Director de Relaciones con Clientes at Beniconnect
Responded Oct 23, 2020
Thank you for your comments. Beniconnect takes all complaints very seriously. Please can you send an email to customerservice@beniconnect.com and we will carry out a full investigation of your issues and revert back to you as soon as possible.
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After arriving at Alicante airport we were told that the wait for the transfer would be 3 hours, we had had an email to say that the transfer would be late but we were expecting about an hour. As luck would have it we got a transfer with 2 other people in their mini bus. On our return 7 October we contacted beniconnect and were told our pickup time would be 6.15 in the morning, our flight wasn't until 2.20 in the afternoon. Well I don't know about anyone else but I would not want to wait at the airport for about 7 hours. We are now waiting for a full refund as we have now paid twice. Our transfer on the 7th was around town benidorm who I shall be using in future. Beniconnect is a joke, all they wanted us to do is pay extra money for a private transfer both ways. It seems to me all they wanted to do is blame covid for there incompetence. Don't take people's money if you can't fulfill their transfers. My sister and I are OAP's and really could have done without all this stress, having to find another transfer.…
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Date of experience: September 2020
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Response from Beniconnect, Director de Relaciones con Clientes at Beniconnect
Responded Oct 19, 2020
We are very sorry to hear about what happened on your transfer with us. Beniconnect takes all complaints very seriously. Please write into our Customer Service Department and they will investigate this issue and revert back to you as soon as possible.
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Booked through Suntransfers but Beniconnect did all the work. Because of current Covin I booked cheapest possible, then nothing to lose if I got a taxi. Wait of 30 mins at Alicante, fine, then second drop. Well worth 5 euro. Slight hiccup on return pickup. Was dropped Dove Park, driver said collect here! I'm there 6am phone goes, your bus is at your hotel, only 5 mins walk so no problem. Thank You to the lady who rang me at 6am and was much more cheerful than me at that time of day. At the airport 4 hour 20 mins early, which was 2 hours too soon for me, but a pre booked taxi is £100. You get what you pay for. I'm happy.…
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Date of experience: October 2020
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Response from Beniconnect, Director de Relaciones con Clientes at Beniconnect
Responded Oct 13, 2020
Thank you for highly recommending our services to all TripAdvisor readers. This is much appreciated and we hope to be of service to you in the near future.
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