El Corte Ingles
El Corte Ingles
2
About
As Europe's largest and Spain's only department store chain, El Corte Ingles offers a complete shopping experience. Look for top clothing brands, electronics, movie theaters, restaurants, and more.
Duration: More than 3 hours
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The area
Address
Neighborhood: Universidad
How to get there
  • Argüelles • 1 min walk
  • Ventura Rodríguez • 6 min walk
Reach out directly
See what travelers are saying
  • kovizs
    1 contribution
    No return
    Carefull with their return policy. They won't accept your goods to be returned, even if it's in a perfect condition with all the accessories, original box, plastic etc. and you are in that 14-15 days period. They state misleading informations on their website.
    Visited June 2023
    Written July 10, 2023
  • Voyager33838533180
    1 contribution
    Bad experience on holiday trip
    I am from Singapore. I went to this Louis Vuitton at El Corte Ingles Castellana store in Madrid . I took a liking to one of the bags and used my credit card to pay for it. However, my credit card transaction was declined after many failed attempts; I had to leave the store disappointed and embarrassed. The next day when I contacted the bank to enquire why my transaction failed; I realized that my bank card has been charged for my purchase only on the next day despite leaving the store empty handed and in embarrassment. Although the merchant had refund but due to currency exchange rates, the refunded amount was $200 Euros lesser which was totally unacceptable. Being a renown international brand, it is disappointing that I have to go through this and charged incorrectly. And despite contacting them, they refused to reply and return the $200 euros difference. The emotional damage/embarrassment experienced in the store and trust I had with Louis Vuitton has clearly left a scar in me and caused my remaining trip to be affected.
    Visited November 2023
    Traveled with friends
    Written November 20, 2023
  • rael m
    1 contribution
    Bad Very Bad Online shopping
    Don't do Online shopping w/ Corte Inglés Spare your enegy, frustrations and all the wonders how Bad this company communcates....Better spend your Mon€y on a good goal. Ordered a Balloncesto ( Basketball) professional t-shirt. They did'n't manage to write the correct address. Besides they work with a delivering company (MRW) which does'n't deliver at all. Telephone lines don't work. No reaction on e-mail. Lost of energy and good mood. Normally i'm not negative at all,..but this 'company' managed to do so.
    Visited December 2023
    Traveled solo
    Written January 4, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

2.0
1,288 reviews
Excellent
182
Very good
164
Average
55
Poor
28
Terrible
859

Alodoce
1 contribution
Apr 2020
Never ever Mamés Antón Line shopping in that store.....unless you want loss your time and money. Product never arrived (a laptop) charge was done and attention telephone and email were both blocked. They never answered. I left Madrid with ni laptop and with 1.950 euros still to be returned.
If you want to buy something go to the shop or to Amazon.
Written June 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Blair J
1 contribution
Nov 2021
I bought some Christmas presents online on cyber Monday (November 31st) Two items were never sent. The delivery time continued to change. Finally, the delivery time was changed to December 17th and nothing arrived. I wrote two messages asking for information. I never received any information. I realized my money had been refunded to my account and my order had been annulled on December 22nd. Again, I was never notified of any of these changes. Terrible customer service! I had ordered Christmas presents on cyber Monday, as you do, and had to wait days before Christmas to find out that my gifts aren´t coming. Now I have to go through the stress of doing last minute Christmas shopping hoping that there is anything left. I will never do any online shopping through el corte ingles again, especially if it is for an important occasion!
Written December 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Voyager33838533180
1 contribution
Nov 2023 • Friends

I am from Singapore. I went to this Louis Vuitton at El Corte Ingles Castellana store in Madrid . I took a liking to one of the bags and used my credit card to pay for it. However, my credit card transaction was declined after many failed attempts; I had to leave the store disappointed and embarrassed.

The next day when I contacted the bank to enquire why my transaction failed; I realized that my bank card has been charged for my purchase only on the next day despite leaving the store empty handed and in embarrassment. Although the merchant had refund but due to currency exchange rates, the refunded amount was $200 Euros lesser which was totally unacceptable.

Being a renown international brand, it is disappointing that I have to go through this and charged incorrectly. And despite contacting them, they refused to reply and return the $200 euros difference. The emotional damage/embarrassment experienced in the store and trust I had with Louis Vuitton has clearly left a scar in me and caused my remaining trip to be affected.

Written November 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

carlosmp
Rio de Janeiro, RJ4,641 contributions
Feb 2020 • Couples
This is one of the most popular department stores in the world. It os for sure the very spanish concept of such an Institution. Large, ruch, very nice staff all over. It will be impossible for the visitor not to find out something he/she has been looking for for a while. A must go!
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Carlos
1 contribution
Jun 2020 • Family
You can buy here only products available in the shop and those you don't expect to need any aftersales service (like a book, etc.). Customer support is disaster. Online shopping is now their main problem, with products they are not delivering, etc.
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Luca
3 contributions
Dec 2022 • Solo
This company committed to deliver my purchase on the 24 December. Nothing was delivered either on that day or later days. The customer service was unable to track my purchase. No help was given to solve this issue. And I'm still waiting to understand where my 40 euro went. Shameful service. AVOID!!!
Written December 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Diana L
Sutton, UK1 contribution
Dec 2020 • Solo
Everything about this shopping experience was awful; poor quality products that broke in the first day; took two months to respond to my queries; then failure to replace the broken product. I would recommend going to Amazon for a better quality experience. Never again
Written February 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rael m
1 contribution
Dec 2023 • Solo
Don't do Online shopping w/ Corte Inglés

Spare your enegy, frustrations and all the wonders how Bad this company communcates....Better spend your Mon€y on a good goal.

Ordered a Balloncesto ( Basketball) professional t-shirt. They did'n't manage to write the correct address. Besides they work with a delivering company (MRW) which does'n't deliver at all.

Telephone lines don't work. No reaction on e-mail.
Lost of energy and good mood.

Normally i'm not negative at all,..but this 'company' managed to do so.

Written January 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Luis-in-Arizona
Gilbert, AZ598 contributions
We stopped for a quick dinner and french fries and a pie. The waiter was quick, very helpful and prices were affordable
Written April 24, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

M0rganh0rsel0ver
Warragul, Australia301 contributions
Jul 2016 • Couples
Very large but very good department store in all cities in Spain. We shopped here and in Barcelona. Prices are very good for Australians. I managed to get a fantastic underwire bikini for a good price which I find expensive in Australia. There is an amazing selection of everything. They do everything! Cosmetics were also well priced and they had a sale and I got good prices on Lancôme and then 20% off that which worked out cheaper than duty free. You can get a tax back when you spend over a certain amount but make sure you get the paper work stamped before you go through security we were told wrong thing. You get stamp on paper work before and then after security there are desks to get it back. I couldn't be bothered going back. We went back a few times to shop more particularly in Barcelona. Lovely colourful clothes too.
Written July 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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El Corte Ingles Information

Excellent Reviews

181

Very Good Reviews

164

El Corte Ingles Photos

332