Real Madrid Official Store

Real Madrid Official Store: Address, Phone Number, Real Madrid Official Store Reviews: 3.5/5

Real Madrid Official Store
3.5
Speciality & Gift Shops
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More than 3 hours
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3.5
49 reviews
Excellent
16
Very good
15
Average
9
Poor
6
Terrible
3

Alfred B
3 contributions
Poor customer service
Dec 2019
I order a kits few weeks ago and by mistake I order the wrong size so next working day I email them about the situation and received a automatic email saying some will reply within two days but I have not received any further email. I called customer service let them know about my problem and the said it’s too late to do some thing . I understand that but if they reply my email then the result could be different.
The gay on the phone was bit rude trying to explain me that they received thousands of email in a day and so on.
No complain about the product , best club best product quality. Love that.
But the some one should should focus on their customer service .
World class club should have world class service.
Written December 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

barb11172016
Franklin, TN152 contributions
Hala Madrid!!
Oct 2019
The Real Madrid store is incredible. It has a lot more items than they offer on line. You can find anything from souvenirs to clothing. The people are very friendly and helpful.
Written November 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Ana Herrero Montreal_Canada
Montreal, Canada114 contributions
Great Real Madrid Tour and Great Store with all the jersey of the present year
Jun 2019 • Couples
I bought my Husband Real Madrid Tour tickets to check out the stadium since he's a huge RM fan. He was almost in tears!!! LOL Was his first time here at age 52, a child's dream to touch the field and he could not get over it...He loved the tour and yes spent way too much money in the store, over 400$ in jerseys and souvenirs but seeing his face opening the envelope for a trip to Madrid with the tour tickets was priceless!!! I wish I was able to get him there when they actually played...the man would go nuts!! A future surprise!!! LOL, awesome experience even for me, whose not a soccer fan for this team...I recommend the tour to anyone whose a RM fan.
Written July 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

ElViajeroFilipino
Makati, Philippines52 contributions
Great Store A bit pricey
Jun 2019 • Family
Took my 15 year old boy here. Can't leave Madrid without a jersey of the Team for him. Staff was efficient and knowledgeable and in the store one can even find the original seats used by the players in the store. The jersey is exactly the one worn by the team and you can have the name and number of your favorite player printed. It took only 5 minutes. There was a queue but when I was there but all in all I waited only 10 minutes. It is only in the official store that one can do this. But at 167.95 euros it may not be everyone's cup of tea.
Written June 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Eschfeu1
Antwerp, Belgium126 contributions
What a bad experience
Jul 2018 • Family
While my 2 boys love football I promised them a Real Madrid T-shirt. There was one person before me and what a bad experience . I waited almost 20 min to pay. Then I thought it is finished but as by son wanted a fifa sticker on his shirt I waited also more than 25 min while two persons where before me . Definitely not a Disney experience
Written July 31, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

traceyant4
Coventry, UK3 contributions
Travelled from UK 🇬🇧 for sons 13th Birthday
Jun 2018 • Family
😢 Words cannot explain the complete disappointment we felt as a family. We booked this tour as a special birthday gift for our son who was turning 13 on the 1st July 18. Having booked flights for 4 of us and hotel accommodation for 2 nights then turning up at the stadium to find that the pitch, presidential box, dressing rooms, players tunnel, virtual journey, were all closed apparently due to a function from the previous day!!! When I booked our tickets months ago there was no mention of more than half of the tour not being available. What made it even more heart breaking is that no one was prepared to hear the plight of a young boy just wanting to have his picture taken in the dressing room where his hero Ronaldo sits. Being told rubbish like can you come back tomorrow! No as we are flying home tomorrow at 10.30 when the flipping doors open. The people of Madrid were rude and far from welcoming. How many other children went home disappointed in something which started off as a dream. We have wasted hundreds of pounds on a total waste of time. Could have just bought our sons new kit at home 🏡
Written June 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Snowball's adventure
Barnet, UK6,649 contributions
It's a total rip off to its loyal Madrid fans
May 2018 • Couples
No doubt that it's a great football store for any Real Madrid fan. It has got 3 floors (as I remember) and sells all kind of souvenirs that you'd think of. You wouldn't be able to skip this shop as you'd have to walk pass this shop on your exit from the Santiago Bernabeu tour. The shop is modern and spacious. Although everything is super over-priced, for example, a normal Real Madrid jersey cost 115 Euro! If you want name + numbers printed you'd have to pay another 15 & 10 Euros. The price is about double more expensive than its normal price and the shop is making money with its huge profit margins. It's a total rip off to its loyal fan.
Thanks God that I'm not a Real Madrid fan otherwise I wouldn't be able to resist its temptation.
Written June 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

scheffych
Altstatten, Switzerland6 contributions
Soccer gear
Oct 2017 • Family
Great place to stop for Real Madrid fans who want to get the most current gear for this infamous soccer team.
Written October 16, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Luby1986
Dubai, United Arab Emirates348 contributions
Great merchandise collection
May 2017 • Family
Great store in the heart of Madrid's city center with a fantastic collection of original merchandise!
Written May 1, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

hs8733
Kuala Lumpur, Malaysia191 contributions
The place to go if you're a big fan
Dec 2016 • Friends
Its right behind the stadium, your guides will direct you there once you're done touring the stadium.

Pricey but if you are Real's big fan, why not? A thermos set me back €14
Written January 5, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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