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Review Highlights
Customer unfriendly & unprofessional management of DIR

After having gone to the hospital I could not sport so had to cancel. Did this by email in English... read more

Reviewed January 10, 2018
NicolineinSpain
,
Barcelona, Spain
DIR STEALING FROM YOU, TERRIBLE CUSTOMER SERVICE

The WORST customer service ever, they are stealing your money, filled up complaint letter after... read more

Reviewed May 3, 2017
DavidMitchell67
,
London, United Kingdom
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Traveler Overview
  • Excellent3%
  • Very good3%
  • Average6%
  • Poor16%
  • Terrible72%
Jan 10, 2018
“Customer unfriendly & unprofessional management of DIR”
May 3, 2017
“DIR STEALING FROM YOU, TERRIBLE CUSTOMER SERVICE”
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Ganduxer 25-27, 08021 Barcelona, Spain
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+34 932 02 22 02
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Reviewed January 10, 2018

After having gone to the hospital I could not sport so had to cancel. Did this by email in English followed before deadline. No response so sent 2 mails (partly English/Spanish) after that without response. Only new emails in Catalan that had nothing to do...More

Thank NicolineinSpain
Reviewed May 3, 2017

The WORST customer service ever, they are stealing your money, filled up complaint letter after there vending machine stole my money, never a reply, they tell you it is not their machine, sorry.. pls look at the picture!!! really? so in case you break your...More

3  Thank DavidMitchell67
Reviewed June 19, 2016 via mobile

They have the worst possible customer service, the staff doesn't want to work apparently, which might be a cultural thing or just a DiR thing. There's always a "no" or "you can't" or "we can't" from their staff, and believe me when I tell that...More

2  Thank Rafa G
Reviewed April 4, 2016

Lower level staff were very nice and gym was reasonably nice. Management however is not to be trusted. Shameless rip-off.

3  Thank Matt C
Reviewed March 20, 2015

The facilities are pretty nice actually. And they have one month membership available without a contract. And the management was nice too, right up to the point where I paid the membership fee. After that they were less helpful. Turns out that they had told...More

11  Thank GringoPieGrande
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