Hola! Barcelona Tours
Hola! Barcelona Tours
4.5
About
Hola! Barcelona Tours provides a wide range of small and large group private tours of Barcelona and the surrounding area. We ensure quality tours with complete customer satisfaction, as we enjoy helping to make your holiday in Barcelona an absolutely unforgettable one!
Barcelona, Catalonia, Spain

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.5
4.5 of 5 bubbles38 reviews
Excellent
28
Very good
5
Average
1
Poor
2
Terrible
2

adkhoya
Reston, VA22 contributions
5.0 of 5 bubbles
Aug 2012 • Couples
Paloma and our driver met us as we departed our cruise ship for a half day tour of Barcelona. She catered the visit so we could see the Gaudi highlights. Paloma was a fantastic guide and gave great information. We really enjoyed her very friendly, knowledgeable and energetic tour. We stopped at Casa Batllo, Sagrada Familia and Parc Guel. The van was extremely comfortable and had plenty of room for the 4 of us with all of our luggage. The driver remained with the vehicle to watch our things, and dropped us up and picked us up close to the sights.

When we booked, we were misquoted on the price for a driver and guide (a few months before our trip). When they realized the mistake, they originally wanted to charge us a higher price than we had confirmed. After some negotiation, they did honor the price they quoted, and we do feel that it was a genuine mistake.

Despite this minor glitch, we would definitely book with this company again, and would highly recommend their tours.
Written August 31, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

@i_therefore_conclude
Orange County, CA2,030 contributions
4.0 of 5 bubbles
Sep 2011 • Couples
Great exchange of emails/ communications with Gracie. She responded to emails within 24 hours. Based on TA reviews, I requested Ellie to be our guide for both Montserrat and city tour. Gracie promised Ellie on both.

For the Montserrat tour, the bus arrived on time. Bus was clean and driver was professional. They also provided bottled water for each passenger.

I was surprised that Jean Pierre arrived as guide though. He told me that there was a last minute change of plan and that Ellie could not make it. We were bummed.

Jean Pierre was nice and professional but we felt his spiel was word for word straight from a tour book. He also was not successful in capturing our attention and did not offer anything exciting or interesting. He answers when asked but only addresses the one who asked the question without turning the mic on; so the others did not benefit from any of his answers. If I may suggest that if someone asks a question, he should repeat the question for everybody's benefit and answer the question with everyone listening...

We had Ellie as our guide the next day for the City Tour. She was late and when she arrived she had her toddler-daughter with her. She apologized profusely and explained that there was a miscommunication with her kid's daycare. We totally understood and did not feel it was a big of a deal. The kid was dropped off at daycare before we reached Parc Guell. Ellie was accomodating to our request to visit the Boqueria instead of the port and beach and we thoroughly enjoyed having her. It was a sharp contrast to how we responded to Jean Pierre. Ellie had good energy about her and we listened to every word - we were a captured audience. She really is a great asset to the company. A big plus is that her english is very good (former US resident). She recommended a good paella place to us for lunch.

If you decide to do a tour with HB, request Ellie.
Written September 17, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

colfaxfarm
Atlanta,GA15 contributions
5.0 of 5 bubbles
After a 19day cruise on Oceanic's Marina,our group of eight adults made a tour of Barcelona with Hola Barcelona Tours for our one day in the city before flying back to Atlana the next day. We couldn't be more pleased. Our English speaking guide and driver met our ship at the dock and amay we were in our new mini-bus for an exciting day in this beautiful city. Luncnh arrangements had been made for us and after lunch we continued our tour to be left at our hotel after a great experience for a very reasonable price. We recommend Hola Barcelona without reservation. B.J. Anderson
Written April 28, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

debjk
South Lake Tahoe, CA1 contribution
2.0 of 5 bubbles
May 2012 • Couples
Disappointed with their customer service, or lack thereof. I tried to get a response and used two different emails to contact them but they did not reply. Just because we are only 2 people is no reason to ignore us! Shame.
Written June 16, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mfanderso
Sunnyvale, TX39 contributions
2.0 of 5 bubbles
Apr 2014 • Friends
This is a mixed review. First the good part. We had Paloma as our guide. She was very knowledgeable and had lots of energy.  We had requested Ellie (she had previously been our guide) but when Ellie was unavailable at the last moment, Paloma did an impressive job filling in.

Within minutes Paloma suggested a panoramic tour and warned us that since it was Easter we might not be able to get in to Familia Sagrada and Parc Guell. We told her those were the only items we had specified and she agreed to try to get tickets. She was partially successful.  She also mentioned a few items she had been told we wanted but which we did NOT ask for.

We visited Familia Sagrada where she explained what we were seeing on both the inside and outside. It was a very brief stop.  We then drove to Parc Guell where she took us to the areas which we could see without a ticket. After that we took a panoramic drive throughout the city. The tour lasted 4 hours. We were a group of 4 staying at 2 different hotels and they picked us up at each of our hotels.

Now the bad part -- I had MANY emails with Grace.  I asked her about going up one of the towers at Familia Sagrada. She explained that it was possible. I told her that we wanted to go up in the one where we could ride the elevator both up and down. I also told her that we wanted to go to Parc Guell. She said that she would secure the tickets early for both of these sites. She even asked if we would qualify for any discounts such as seniors. I gave her the information she needed and paid the required deposit. As it got closer to our departure date, I sent an email confirming everything. At that time I put in my email that it was my understanding that she was securing our tickets. I got a reply back confirming the price of the tour but no mention of the tickets. I also had a couple of more emails from her where she evaded my question about the tickets.

Paloma said that we were lucky to get tickets without reservations. As for the tower tickets which we specifically requested, there were no tickets available that would fit into our scheduled tour.

When we got to Parc Guell, there were no tickets available during the time of our tour.

So not only did Grace not purchase the tickets for us as she had said, we were unable to do what we had wanted to do on our tour because of this.

We also had requested Ellie to be our guide and she was confirmed. Unfortunately, less than 48 hours before our tour (when it was too late to cancel without losing our deposit) we were told that Ellie would not be our guide because of an illness.

Recap -- Paloma did her best but we were disappointed that we were unable to do the only two activities we requested. Paloma gave a good tour — just not the tour we requested.

We expressed our dissatisfaction to Grace but received nothing in response. She has not reliably replied to my emails, even ignoring some of them. She could have handled this mishap much more professionally than she did.
Written April 20, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LeeshM
Central New Jersey, USA76 contributions
5.0 of 5 bubbles
Apr 2011
My mother and I did the private 4-hour Barcelona city tour with the public transportation option (instead of private car to save money). Ellie was our guide and she was wonderful. She not only provided detailed information about what we were seeing, but she was also very insightful about the local culture, which we thoroughly enjoyed. She was also very kind in translating for us when we shopped along our tour. While she is a local, she spoke English beautifully and hardly had an accent. I would definately take this exact same tour again when my husband and I return to Barcelona! ASK FOR ELLIE - you won't be disappointed!
Written April 6, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

0126pb
California14 contributions
5.0 of 5 bubbles
Dec 2010
I had the private 4 hour city day tour plus the little advertised tapas tour with the company. Both tours were excellent - the driver for the day tour was very professional and courteous; he was able to accomodate all of the sights I wanted to see. The tapas tour was great - we had Eli as our guide, who was excellent and brought us to may tapas places that I would not be able to find or know on our own. I highly recommend the tapas tour, althought it doesn't get too much advertisement on the company's website.
Written January 10, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Patricia K
State College, PA30 contributions
5.0 of 5 bubbles
Sep 2019 • Couples
My husband and I stayed at this great hotel on September 19th and 20th. Staff is great, hotel is well appointed, and breakfast is superb. We highly recommend this hotel for anyone planning to visit Barcelona. You will love the location and VERY helpful staff.
Pay and Jay Krouse
Written October 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Steve H
4 contributions
4.0 of 5 bubbles
Oct 2014 • Couples
My wife and I traveled to Barcelona.We booked a tour with Hola! Barcelona Tours. Our guide Ellie was excellent and her english was very good. She took us to so many amazing places .We spent a few hours touring in a confortable minibus and then walked in the Gothic part of town with her.It was a perfect way to know Barcelona and learn about the history as well.She recommended a great restaurant also.

Visited October 2014
Written January 1, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Brindha P
Dubai, United Arab Emirates1 contribution
5.0 of 5 bubbles
Dec 2013 • Couples
We traveled from Dubai on a mediteranean cruise and used Hola Barcelona Tours for touring around Barcelona for half a day on 2nd December. Grace helped us complete the booking online and we paid a small deposit to confirm the same. On the day of our tour, our Driver-Guide Mr. Louis was waiting right outside the cruise terminal, on time and as promised it was a wonderful new Benz car in which he drove us!
He seemed well informed about the places and drove through with patience, also explaining to us simultaneously about the sites. He allowed us to take our own time at the different sites and was always eager to help! He had to rush once the four hours were completed though!!

We strongly recommend their team!
Written December 10, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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