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We have always visited this place and now it has get new outlook, modern and nice. So why they have to destroy enjoyment with backgroud music that screems so loud that We only wanted to go out. There is nice shops and best cappuccino and cake place In downstairs... But we dont go there second time because of the too loud music everywhere... In the next holiday we will try again.. So please make the volume down! …
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Date of experience: March 2020
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I really don’t know where to start! A large group of us visited Tenerife for a cheap new year get away! You get what you pay for I know all that but this is by far the worst place I’ve ever stayed ever! We upgraded to all inclusive on arrival as we thought it was a good price but after less than 24 hours our whole group got refunded the food is absolutely shocking & again I know you get what you pay for but it was worse than you could imagine small variety to say the least no labels so you need to guess what your eating if you want to eat raw meat or chip buttys all week then you’ll be happy! The best thing we’re fresh baked baguettes they were actually the best I’ve ever had but again who wants to live off that all week! There was a few visits from pest control too while we were there I can only imagine the state of the kitchen! The bar to all inclusive stops at 10.30 pm why I do not know, entertainment if that’s what you want to call it starts at 10pm again why I do not know, the floor area around the pool is a death trap! I’m aware a few people had trips to the hospital with broken bones due to dips cracks and never being cleaned the hotel don’t even own a plaster so I’d take a 1st aid box with you because the hotel doesn’t have one more do they have a accident record book! A child ended up with a badly broken collar bone due to getting out the pool and WALKING to the Sunbed after 40 minuets when the life guard was informed the accident occurred he went to get a carrier bag of ice and left the family to it, I witnessed several people fall due to big puddles being unattended to for days no customer care what so ever pure and utter negligence at its finest! Rooms do not get cleaned bedding don’t get changed I had to literally take a sweeping brush off of the maids trolly and sweep the room myself pure and utter filth should be shut down it is the life of grime and in my opinion I paid way over the price of what I got I wouldn’t let a dog sleep in the place! I never write reviews and always say people nit pick and write pathetic things but seriously it is worse than you can imagine! The Reception staff are by far the worst part of the stay! Rude arrogant and there is no talking to them at all talks and shouts over you clearly not happy in their jobs miserable (swear word) erghh literally fuming thinking about them bar staff amazing friendly polite and service with a smile that’s probably the only decent thing about the hotel thanks for reading stay safe by the pool & take cleaning equipment…
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Date of experience: December 2019
1 Helpful vote
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+1
Well after waiting 26yr we finally got married and came to this hotel ! Big mistake walked in and staff were very misreable no even a hola ! Eventually got to our room and nearly collapsed it was a hovel doors broken on wardrobe fridge and kettle filthy bath had a chip out it that it wud have sliced u if used ! After the shock we went down a said want moved and had the cheek to ask y when i sais room is a disgrace he asked how !? Single beds eh its a honeymoon and room is filthy ! Moved to another room not much better but cleaner ! Made the best if a crap room no entertainment in 10 days ! …
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Date of experience: November 2019
1 Helpful vote
Helpful
Basic clean accomodation in a good location. perfect for a cheap weekend break in the sun. Staff were helpful and friendly.
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Date of experience: September 2019
Helpful
We were more than one hour trying to make the payment because the cashiers didn’t work. Awful!! Estuvimos más de una hora para pagar el 15 de agosto porque los cajeros no funcionaban. De vergüenza!!
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Date of experience: August 2019
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