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Review Highlights
Lovely staff and pools, but a few problems

My friends and I ended up at this hotel because our previous choice was cancelled by the holiday... read more

Reviewed May 30, 2019
via mobile

Average toilets. Burger King wasn't the best. Supermarket downstairs was great, well stocked and... read more

Reviewed October 2, 2018
Lisa T
via mobile
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Traveler Overview
  • Excellent10%
  • Very good17%
  • Average41%
  • Poor23%
  • Terrible9%
May 30, 2019
“Lovely staff and pools, but a few problems”
Oct 2, 2018
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Avenida Aguilar y Quesada 1, 38400 Puerto de la Cruz, Tenerife, Spain
+34 922 37 41 47
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Reviews (232)
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Reviewed August 15, 2019

We were more than one hour trying to make the payment because the cashiers didn’t work. Awful!! Estuvimos más de una hora para pagar el 15 de agosto porque los cajeros no funcionaban. De vergüenza!!

Date of experience: August 2019
Thank Pilar M
Reviewed July 19, 2019 via mobile

Came for a 5 day break here and can’t say I’d go back again. On arrival a lady was at reception complaining her room hadn’t been cleaned for 4 days The place is very dated with no air conditioning which made it very uncomfortable and...More

Date of experience: July 2019
Thank Emma L
Reviewed June 13, 2019 via mobile

This hotel is excellent. Food choice and quality are second to none. Staff are super friendly. Highly recommended

Date of experience: June 2019
1  Thank Gerry-M_Belfast
Reviewed June 4, 2019

Other than the supermarket there's not a lot to see at this shopping centre. Lots of closed units, seems rather run down & neglected.

Date of experience: May 2019
2  Thank VickyFSH
Reviewed May 30, 2019 via mobile

My friends and I ended up at this hotel because our previous choice was cancelled by the holiday company due to problems at the other hotel. The staff at this hotel are very helpful, polite and welcoming. They tried to sort out any problems that...More

Date of experience: May 2019
Thank Lay6
Reviewed April 15, 2019

Stayed in this hotel it was very noisy got moved to a quieter room but the rooms are small and you have to put a deposit on everything that is not in your room e.g. TV remote Toaster, no internet if you wanted it it...More

Date of experience: April 2019
Thank lynrobbo12
Reviewed December 12, 2018

This Is a no go area!!!!!!!!! From the moment our party arrived it started, We had been let down at another hotel with the booking (20 of us) So this was the only hotel we could get in, reception not helpful at all just wanted...More

Date of experience: December 2018
2  Thank Stewart W
Reviewed October 2, 2018 via mobile

Average toilets. Burger King wasn't the best. Supermarket downstairs was great, well stocked and cheap.

Date of experience: October 2018
1  Thank Lisa T
Reviewed September 18, 2018

we arrived 2 days late due to unforeseen circumstances. We were initially dealt with by young guy with ponytail who seemed okay, he was a bit confused so passed us on to an older guy who couldn't even be bothered to look at us! We...More

Date of experience: September 2018
1  Thank cath g
Reviewed August 23, 2018

We parked our rental car in the car park - nice & safe albeit a little expensive at 36E per 24 hours; travelator takes you from the car park into the shopping center which there a few shops including Springfield & Berska. Their is a...More

Date of experience: August 2018
Thank aaronh325
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October 24, 2017|
AnswerShow all 4 answers
Response from Deborah360 | Reviewed this property |
Not sure. Sorry. X