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Review Highlights
Shuttle Direct - DO NOT USE

I have spoken to some through Facebook messenger this evening as I have been ringing the numbers... read more

Reviewed yesterday
chloebushell
,
Madrid, Spain
via mobile
DREADFUL SERVICE - AVOID AT ALL COSTS

Used this firm in Tenerife. The bus did not turn up for our return journey to the airport so we had... read more

Reviewed 2 weeks ago
Lizdot16
,
Luton, United Kingdom
Read all 48 reviews
2
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Traveler Overview
  • Excellent10%
  • Very good4%
  • Average0%
  • Poor0%
  • Terrible86%
yesterday
“Shuttle Direct - DO NOT USE”
2 weeks ago
“DREADFUL SERVICE - AVOID AT ALL COSTS”
About
Suggested duration: < 1 hour
Contact
Tenerife, Spain
Website
+34 902 33 42 33
Top Selling Tours & Activities in and around Tenerife
Reviews (48)
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1 - 10 of 40 reviews
Reviewed yesterday via mobile

I have spoken to some through Facebook messenger this evening as I have been ringing the numbers all day today and not had an answer. Most importantly I have had to email a request for a refund to be issued, as I emailed in this...More

Thank chloebushell
Reviewed 2 weeks ago

Used this firm in Tenerife. The bus did not turn up for our return journey to the airport so we had to take a taxi. When I complained to the man at the Shuttledirect desk at the airport, he said that I should have called...More

1  Thank Lizdot16
Reviewed May 23, 2018

Booked a transfer on Cyprus. I paid by card through their website. At the declared price on the site 87 euros, the card was charge off 100. To admit it was refused even at the discharge from my account. With the cancellation of the reservation,...More

Thank Murmur51
Reviewed April 17, 2018

do not be enticed by the pictures of the vehicles,lol. booking is the easiest thing to do and the service at the desk was ok ,once the bloke put his mobile down.but when we got outside we were the first on the coach and we...More

Thank tenerife2015
Reviewed April 8, 2018

We had booked Shuttledirect from Zalsburg to Saalbach online. We switched hotel to Fieberbrunn (which is shorter distance than Saalbach) and had to pay an extra bill of 83 euros. We have communicated with the Shuttledirect office for a few weeks now, but all they...More

Thank Claus H
Reviewed March 28, 2018 via mobile

Very poor handling of airport transfer order. Received successful confirmation notice and vouchers for the trip, but still they came back and wanted to increase the price. They are not reliable !

Thank Ronja57
Reviewed March 14, 2018

Our ShuttleDirect journey was taken on Saturday 10th March 2018. Booking ShuttleDirect was simple, and their communication was good. When we arrived at Tenerife South Airport we reported to their kiosk (No. 17) and were greeted enthusiastically by a very polite man who directed us...More

Thank Steve H
Reviewed January 25, 2018

Shuttle Direct are just a taxi brokerage. You book on their web site, You apy. They try and fins someone local to transport you for the price. If they cant find anyone they email you to say they want more money, even though the business...More

2  Thank Baggerz98
Reviewed January 11, 2018

We prepaid for the transport from the south airport Teneriffe to Puerto de la Cruz because the flight arrived late in the evening. The luggage took very long to arrive and at the time we got to the counter number 17 it was already closed....More

1  Thank Jaana H
Reviewed January 6, 2018 via mobile

I implore everyone not to use this company. We sat literally inside the door of our hotel in Gran Canaria. We watched & waited for our bus but as this is a busy hotel with lots of comings & goings we expected our bus driver...More

Thank DINGDONGDEMPSEY
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