Ibex, Las Palmas de Gran Canaria: Address, Phone Number, Ibex Reviews: 2/5

Tours and Tickets

5 reviews
Very good

Las Palmas de Gran Canaria, Spain6 contributions
Excellent views, but very poor service
Sep 2019 • Friends
The rooftop has excellent views, however I’ve been there several times and the service is extremely poor. Every time I go there I find something different they should improve on:

- First time we went there in November 2018, they overcharged us. They charged us twice and although we noticed it and told them before we left, we did not get a refund until 3 days later!!

- Second time we were there in September 2019, we ordered 2 glasses of wine and when they came with bill, each glass of wine was more expensive than what was advertised on the menu. Thank god I noticed it and it was quickly rectified, however we did not even receive an apology for the mistake they did.

- Lastly, when the bar was about to close, around 23:30 (half an hour left until closing time) they brought the bill and put it on our table without even saying a word. We felt like they were “kicking us out”.
Written September 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
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