We scheduled a transfer from Stockholm Arlanda Airport to the Frihamnen Cruise Terminal on July 2, 2023. The driver did not show up in our terminal. We were forced to arrange for a taxi. The Company refused to reimburse us for the failed transfer. We prepaid for a service that was not delivered. I cannot recommend this company.

Our flight from Dublin to Palma was delayed when we arrived no one was there to meet us . When we contacted the company they said as we were more than 45 mins delayed they had cancelled our transfer and considered us a no show . Stating we were not due a refund for that same reason . So upsetting to be left stranded with 3 children after a day of travelling.

This company is one of the rudest companies I’ve ever come across! After booking and paying for my transfer from CDG airport to our hotel in Paris, we were told our driver would only wait one hour from when the plane lands and will not wait any longer. Our bags alone took 50 minutes to come off the carousel and Immigration took another 20 mins. The driver contacted me via text and told me to hurry up and collect our bags! Anyone who has ever travelled before would love to tell the bag carousel to go faster and bring your bags out first!! We asked the driver to please wait at which he replied rudely that he had left and cancelled our transfer and to contact customer service. Customer service were even ruder and said we would not get a refund as we took too long then promptly hung up in my husband’s ear. This company is the worst ever and it cost me 75 euro for absolutely nothing from this company but rudeness and stress! They are nothing but rip-off artists and obviously know how to steal peoples money without having to carry out any service. I have warned you - DO NOT USE THEM! Any reputable transfer company will know that it takes time to get through immigration and bag collection so would arrive later than the scheduled landing time. They would also take into account flight delays etc.

Worst company ever!!!! They made me wait 4 hours at the lisbon airport just for them to tell me that their car broke down, having waited 4 hours after my arrival i had to book with another company a taxi at the price of £130, ridiculous company, would NOT recommend. Tried getting refund but the company won't do nothing about it. Save your money and pick a different and more reliable company.

Booked for collection and return.. we arrived in Malaga and a driver had our name on a placard so we went with them. On route to Nerja we got a text from who should have been driving to say the person we were with was not our driver.. we had to pay again (booking was pre-paid) and my transfers were unable/unwilling to do anything to support a refund. We then got an email on the morning of collection saying driver would be there at 8:37am… I booked for 12, but apparently that was the flight time and not the collection time. Dispite contacting them immediately they were unable/unwilling to do anything so we had to book a taxi direct via the hotel. Don’t prepay for transport in Spain!!!

We had booked transfer from Gran Canaria airport to the hotel. The driver was not at the meeting point at the arrival hall as informed by MyTransfer. We called twice to the service number, but in both cases the service person promised to contact the driver, but we did not receive any response from the service provider. After waiting 45 minutes we decided to take local taxi, which drove us safely to the hotel. There is no way to claim your money back from this services after such experience.

DO NOT use this company. We had booked a round trip from Cancun airport to our hotel in playa del Carmen. When we got to the airport, customs was backed up with broken machines and then we couldn’t locate our luggage. I tried calling all the numbers given to me and no one answered the phone. When we finally got out of the airport we found out the driver did not wait for us. We had to get a cab at an additional cost. I called the company while at the hotel and the person was very rude and said it was my fault and we will not get a refund and then hung up. I had to book another taxi to get back to the airport at my own expense. We couldn’t believe it, but my transfers sent a car for us at the wrong time, without informing us. Terrible customer relations. They would not offer us a refund even when I went through my cc company. I am out $90. DO NOT USE THEM!!!!!

Booked and paid for transfers from Jordan airport, for a family of 3 with young children, weeks before travelling. Didn't get my booking confirmation until few hours before arrival, in which, they promised to meet and greet with sign with lead traveller's name and the "Free Waiting Time" was for 60minutes, however we cleared walked into Arrival foyer, few minutes into the waiting time, looked around, made enquires and waited for about 55 minutes but there was no one there to pick us up. Almost 2 hours later after several phones calls, a local driver arrived to pick us up, after walking for about 10mins to get to the car, I complained and he abandoned, there and then, we were left stranded in the Cold at Amman Queen Alia Airport. I had to pay double for another taxi and they refused to give a refund..... Whatever you do, NEVER USE THEM !!!!

Avoid this transfer company as they are completely inflexible if your plans change from no fault of your own. Firstly, the contact number they provide doesn’t work so when you are desperately trying to sort out a different transfer time with ‘My Transfer’ you won’t be able to speak to anyone. Even if the telephone number worked, if your travel plans change within the 24 hours and you need to make a minor amendment to the timings, there is absolutely no flexibility with this company. So you are completely reliant on travel plans not changing, which is not realistic. Avoid them if you don’t want to get caught out and financially penalised.

I would have rate it 0 star if I could. MyTransfers is a real scam! We land in New Delhi this Monday 25/03 around midnight and we lost time in the airport because we had to register our footprints, so we came out of the airport around 1 AM. We paied in advance the car who should drive us to Jaipur during the night, who was supposed to wait for us with our name on a card at the exit of the airport. So we left the airport and there was nobody. We had no Wifi so we manage to find a local guy who can help us and try to reach the driver but no response … we spend an hour searching for him. It was so stressful because India is not safe everywhere and we had a hard time find someone who can drive us safely to Jaipur. We had to pay 120€ to get there with another cab and when we asked MyTransfers to make a refund (because we didn’t get their services) they refused it !! I’m still so chocked by their response… They lied and told us the driver was there and that is considered as a no show. They showed us screens from « messages » they have sent but we think they are fake because we never received them but later we received a message from the driver who said to us that he was there … at 5 AM … Very strange, isn’t it ? We had no reason to lie, there was nobody and the other ride cost us way more … company of liars ! RUN AWAY. PS : Sorry for my bad English, I speak French.