Tours and Tickets by Pancho Tours Granada
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I think this is a must do if you have the opportunity to visit Granada. Our guide, Marta, was exceptional. She was funny, engaging and VERY well informed. She made this trip well worth our time, and left us with some great recommendations for dinner!
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Date of experience: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We did this tour with Sixthrills with Mario as our guide. He was a wealth of historical information, good English, and very open to all our questions. The albaicin is a maze of cobbled streets that he navigated with lots of commentary and explanations. The added bonus was that we did NOT get lost! Mario brought us to a number of beautiful view points. We continued to climb to see the caves in Sacromonte. Be aware there are lots of stairs and incline. We were lucky to be the only couple of this tour so Mario was able to accommodate to our tempo and ability. Thank you for a great tour!…
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Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ignacionavarroi, Guest Relations Manager at Pancho Tours Granada
Responded Jun 4, 2022
Thank you very much for your comments. We hope to count on you in the future to continue enjoying our experiences. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Albaicin and Sacromonte walking tour is a must for a visit to Granada. The views of the city from this location are incredible. Our tour guide was Josh. He was very knowledgable about the history of the area and his English was excellent. The only issue was that he walked very fast. We asked him if he could slow down a bit. This tour has many stairs and going up hill was very strenuous. You really have to be in great shape to do it. One of my friends has compromised lungs and it was very difficult for her. Going a bit more slowly would have helped. He did wait for us, however at each stop. He did not leave us where we left from, although it was close. We knew where we were but there were a couple of young gals who had no idea. All in all, it was worth the time and money.…
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Date of experience: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from MarketingPanchoTours, Director de Relaciones con Clientes at Pancho Tours Granada
Responded Mar 2, 2020
Thank you so much for your comment! We are happy to know that you enjoyed the Albycin and Sacromonte tour. We hope the rest of your journey was enjoyable as well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's so worthwhile to take the tour as well you learn the actual history of this awesome place. It has so much history
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Date of experience: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from INI221, Guest Relations Manager at Pancho Tours Granada
Responded Nov 13, 2019
Thank you so much for your review. We are glad to know that you enjoyed the Alhambra tour with us. It is indeed a place like no other in Granada!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently booked three hour private tour of Alhambra via Get your Guide. This was €577. Money instantly deducted from account ....followed by confirmation emails both from Get your guide and Pancho tours. We then booked travel and accomodation at Granada . On arrival night before tour they sent email n rang to say they don’t have any tickets ! ! We wouldn’t have altered our travel if this was known to us . We missed out on trying with other companies. Missed out on other activities. This behaviour of selling a service without actually having tickets is unprofessional..,disgusting. DO NOT DO BOOK WITH PANCHO TOURS…
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Date of experience: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from INI221, Guest Relations Manager at Pancho Tours Granada
Responded Oct 21, 2019
We are very sorry that you had a negative experience and thank you for taking the time to send us a comment. We appreciate your criticism, useful and constructive, which will help us improve our service in the future, although in your case it has been a mistake in a specific way, we do not want to stop apologizing and tell you that it is not normal in Pancho Tours, as we work every day for the satisfaction and happiness of our customers. Cordial greetings, Customer Service Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
