If you love chocolates or if your children love chocolates ..its a must visit. If you take a Hop on Hop off bus that will also have this stop on the list. It tells the whole story about chocolates and how they are made from Cocoa. Great presentation with a little rainforest inside. My child 7 yr old was amazed to see to see the complete process. You get some chocolates free during the visit. In case you want to buy customized chocolates pls give the order immediately you go inside ( the store is at the end of the building on first floor) . General waiting period is 1 hr to 2 hrs to get the chocolate which you have asked to make. We did not know this and come to know about it at the end of the tour. Hence couldnt place the order. They have great cafe once you come out. Try for Chocolate fondue !!

This museum is ideal both for adults and children, couples with or without children. It offers a lot of interactive and informative parts where you can participate in games or just simply read and play some games on the screen. You can see the history of chocolate and cocoa beans and of course taste it. You would need 2-3 hours. And highly recommend to book your ticket online if you visit it during the weekend.

Let's start with the positives - It was easy to buy tickets online and it was a good way to avoid the rain for a few hours. We found it easy to get to from our hotel. They also offered a cloakroom area for you to leave coats and bags for a small charge. The negatives - You have to fight to even get in the main door as the queuing system for buying tickets is ridiculous. It takes up the whole entrance way. You have to fight through this queue to get into the shop, the cloakroom, the toilets, the cafe and the museum itself. As we already had tickets we joined the queue to enter the museum which took a bit of finding. As tickets are not for time slots the amount of people been allowed in at any time is greater than the museum can cope with it. There was lots of interactive displays and information boards but due to the volume of people it was hard to get close to many of them or you felt pressured into moving on quickly as a queue of people where waiting. We queued the entire way round the museum and at various points felt very trapped. Was fed up of been pushed about due to the lack of space by the time we reached the end. We was hoping to visit the cafe when we finished in the museum but again the queue was huge and chaotic as it was mixed in with the ticket queue and entrance queue. We attempted to visit the shop but after fighting through the queues we found it was so crowded you couldn't really look round so gave in. The museum seemed like it would be a really interesting visit if the flow of people entering was controlled. I would rather book a time slot and have space to enjoy the museum than just turn up and be crammed in. We did visit on a weekend so maybe a week day might be less busy

Very informative and interesting exhibits covering production, history and trade and thoughts for the future on sustainability. We loved the tropical room and the factory production line was fascinating. And, of course, the chocolate fountain!

Had planned to visit the chocolate factory. I hadn't got a reservation as could only see the dollar sign to pay for it, not sterling. When we got to the chocolate factory over the Christmas period, there were an awful lot of people. I don't need that much chocolate. I did buy from the chocolate factory shop.

Great place to go especially if you like chocolate. Layout of the museum is very good on different floors. Good about of samples as you take in the museum. Plan to spend at least an hour here. Would definitely recommend this place. The adjoining restaurant is also very good. Staff at the museum and restaurant are very helpful and friendly. Ran out of time to visit the gift shop.

We did not take the tour - didn't think it would be worth it given our knowledge of chocolate making and tours where chocolate is grown. We did, however, have a hot chocolate in the cafe and pick up some treats in the shop. You do not need a ticket to do these things or to use the toilets. If you are in the area, visit the Historische Senfmuehle across the street.

My wife and I love Chocolate . So the chocolate museum is a must and well worth a visit , very interesting , informative with live cholate making demonstration and little chocolate treats along the way . If you buy a combined ticket for the big ferris wheel you will also get a discount in chocolate shop. Their cafe is also well worth a visit .

We enjoyed this so much. A fabulous experience. Very impressive, informative, relevant and interactive. Glad we booked beforehand as it fast-tracked us in. Think you get discount with the Köln card so we missed a trick there. The factory is great and you get to experience the automated production line which is fascinating to watch. The highlight is the ability to design your own chocolate, which all three of us did. We then watched it being made and collected it all wrapped up at the end of the tour. Great café and shop, especially if you want to try some different flavours of Lindt chocolate balls. Highly recommended and nothing to be disappointed about.

Good to see the history behind the brand, how it's sourced and made. The museum's a mixture of reading, video's on screen and interactive too. Overall the entrance fee is probably a little steep but we did also get quite a few free samples mmm mmm.