Hi Max, thank you for your review, also we were a little bit disappointed to get our first 3 star. Because these type of games are still very unknown, we put a big eye on review places like trip. This is an important channel to make these type of game more popular. And of course, good critics are always helpful. I'd like to explain myself about some things you wrote: 1st of all, yes it is an expensive branch at the moment. Also we are one of the cheapest in germany compared to our competitors, I am with you that you have the feeling, it is a lot of money. Even there is more than just the costs of furnishung the room: There is staff, rental, electricity, change the rooms every 6 month to stay attractive and a lot of maintenance etc. I am sorry to correct you, our prices are in between 16.50 Euro - 27.50 Euro per person. The 27.50 ticket price is for a group of two, which is of course more expensive than showing up with a group of 6 people, 16.50 Euro each. You just wrote that you can watch 3 movies for that money, in which country is this possible for the price? Anyway, for the rest from your review: THANK YOU! - christal maze, physical games, more rooms in one game etc. are all on our list to do. We wish you a great night. best regards, Max (Team EXIT)

Hi Andrew, thank you for your review. We focus a lot on the experience of our customers to get better. Of course, we are very disappointed to receive a 2 star review. This is absolutely not our standard as you can also see in over 100 great reviews, we received in the last 3 month. I have to apologize, if you asked for help and you did not receive an answer immediately. This shouldn't be like that and we will train our employees again on that. Our toxic kitchen is very challenging, this is what all Escape Game professionals told us, which played several games before. I can't agree, that you had the feeling, there is no logical sequence inside the game. Every little game inside the room builds up on a next one, but of course, if you find too many hints in the beginning, you have to put them in a logical order for your own. Also I can not agree, that our games only consists with several numbers and codes. Finally I have to mention your review to us comparing to other Live Escape Games, you have played, feels a little bit unfair. We've tested the Questory, too, and we liked the game a lot, but your review says, that this one is the best in Berlin. This opinion is incomplete, as long as you have not played two other, also great Escape Games, in our beloved city. Please don't get me wrong, but this statement, plus your review about Questory comparing to the review you gave to us, is quite opposite and we hope, there is no relation in between you and other suppliers. To clarify, for this young and unknown game branch, it is absolutely not conducive to rate competitors enhanced negative, this reverberates to all Escape Games supplier, so is our opinion. Honestly, I hope, you can still enjoying these type of games. May you are giving us another chance for one of our 4 missions coming up to the end of the year. If you want to communicate about that further, please feel free to contact us by mail or phone. Best regards, Max