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Address: Berlin, Germany
Saturday
Closed
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Hours:
Mon 10:00 am - 1:00 pm
Tue 2:00 pm - 5:00 pm
Wed 10:00 am - 1:00 pm
Thu 2:00 pm - 5:00 pm
Fri 10:00 am - 1:00 pm

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Bad customer service

I am a member for 2 years and now I have a life-time contract. Equipment is OK but you need to be very careful by giving them direct-SEPA possibility. It is the 3rd time when they... read more

1 of 5 starsReviewed December 17, 2015
annavar
,
Berlin, Germany
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5 Reviews from our TripAdvisor Community

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Showing 4: English reviews
Berlin, Germany
Level Contributor
14 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 17, 2015

I am a member for 2 years and now I have a life-time contract. Equipment is OK but you need to be very careful by giving them direct-SEPA possibility. It is the 3rd time when they are charging for nothing. The first time they charged for a offer that I didn't want and I haven't been notified before. I have... More 

Helpful?
Thank annavar
Berlin, Germany
1 review
1 of 5 stars Reviewed June 17, 2014

Just like other reviews, this company is pathetic when it comes to getting out of contracts. I was told I was on a month by month contract and it turns out yes I can cancel any month, but it's actually a three month by three month contract and pausing the contract while traveling means that they still take the money... More 

Helpful?
Thank MShurey
London, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 23, 2013

What a terrible place! It was fine while I was going there, good equipment even though very expensive. However they do not take into account that english speakers are customers and it took me 5 months to cancel a contract, all while I was still being charged! Very difficult people to deal with, not at all accommodating to foreigners. Even... More 

Helpful?
1 Thank Cla E
Berlin
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 28, 2011

They offer very attractive packages in their advertisement but when you visit them and inquire for details, you get a completely different picture. Gym is good with modern equipment but its expensive. There customer service is very good when you wish to enroll/register. But gets terrible when you wish to cancel the contract. They takes ages to respond. In my... More 

Helpful?
2 Thank Phil C

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