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Shop as such is outstanding compared to other souvenir shops in the area. Was quite full of tourists, prices are so so, for what you can get there and claiming it's hand made I would say they are quite OK. However, we picked something we really liked, and went to pay. It was my turn, saw machine for processing card payments (item costed 11.50 euro) to be said that they don't accept credit card payments until price of 12.50 - and see, it's written "there". Cool, this is not credit card, it's... yeah, same thing for EC cards (standard payment cards in Germany). And OK, I got cash to pay by cash. And then the story started. Seeing me surprised that I couldn't pay 11.50 by card, and because obviously wasn't written on my head that I already live in Germany for quite some time, lady started with "Welcome to Germany". Huh? Yeah, you don't pay by cards in Germany! Well... Yeah, it's standard, you don't pay ANYWHERE in Germany by cards! And I also don't understand those people who are travelling without cash! This was already out of being professional, specially if your whole business is about taking money exclusively from tourists. I started explaining that I saw lot of Germany, on some spots, of course, you can not pay by card at all, at some places I also saw that you can not pay less than 5,- but this was something new for me, but otherwise, it's 2016. and it's 21st century, cards are there since almost 20 years, so... that's how world works, you know. Of course, that lead to give me a place where you can pay in Germany - I gave Berlin, where I leave - and comment was most discussing so far - yeah, it's full of foreigners there, of course nothing works there! Enough was really enough. Wanted to give that thing back - sure, we will give you coupon, no money! What? See, it's also written THERE! But I didn't pay with coupons, I payed by cash! It's politic of the company! Dear owner of this small nice place - you are in Germany, it's 21st century, you are earning your bread by taking money from tourists as a main business model, and if you want to continue earning that money, you should really take care who you are hiring, explain your personal that giving such comments to foreigners who are your main source of income doesn't go with proper business logic and... avoiding German and EU law but not accepting stuff back is actually illegal, and you are playing only on the card that someone is foreigner, hopefully doesn't speak German, and doesn't have whole day to call police and Finanzamt because of little bit more then 10 euro. So far the most unpleasant experience ever. Avoid it, but your stuff somewhere else.…
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Date of experience: September 2016
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