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77Reviews0Q&A
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Jack wrote a review May 2020
1 contribution
The lady in charge was not helpful and she made me feel like I shouldn't be there, like she had better things to do. I went into the shop full of joy, looking forward to my first day on the slopes. I left feeling like the hole holiday mite be a mistake. Luckily I left and went to Intersport not far from them and they turned my mood around. It was a good ski day.
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Date of experience: December 2019
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Lee W wrote a review Mar 2020
London, United Kingdom53 contributions23 helpful votes
We decided to hire from Snowberry after reading about how good they are online but the whole experience just wasn't great. The boot fitting service was probably the best part and they did seem to do a more in-depth measurement than other hire shops I'd been to. When it came to the skis it was really poor. The gentleman serving barely spoke, gave no advice, there was absolutely no choice he just handed us some ski's he didn't ask what type of skiing we were planning on doing or if we had any preferences. The first pair of skis I got were absolutely battered and were terrible on the first day after the recent heavy snowfall, thankfully you can change them and when I took them back and described the skis I wanted they were much better. Also other members of our group hired from a different hire shop and their skis were much newer and in better condition. On return it was really bad too, you'd think on changeover day they would put on more staff but there was literally one person doing the returns with a queue almost out the door. Wouldn't use again.
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Date of experience: March 2020
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OxonGD wrote a review Jan 2020
Oxford, United Kingdom8 contributions2 helpful votes
Hired skies and boots the quality of the equipment and the fitting service were second to none, will be be back next year.
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Date of experience: January 2020
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Paul H wrote a review Jan 2020
4 contributions1 helpful vote
I was in Val D'Isere last week with a new pair of boots, purchased from Snow & Rock, which required some fine tuning. I walked into Snowberry with a completely numb left foot, and with the professional assistance of Jock, who gave me at least two hours of his time, eventually walked away with the most comfortable boots ever. One of those experiences that restores my faith in human nature. Jock is definitely a very experienced technician and I would definitely recommend him to anyone.
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Date of experience: January 2020
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Simon wrote a review Dec 2019
London, United Kingdom1 contribution1 helpful vote
This is my very first time posting on trip advisor as it requires an awful lot for me sufficiently dissatisfied to write a review such as this. I went to Snowberry for equipment following a recommendation from a friend. Unfortunately the older lady who served me was incredibly rude. In the end I did not hire equipment from the shop and I will not be recommending the shop to anyone else. I do not require excessive standards of customer care but in this instance basic levels of respect and courtesy were lacking.
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Date of experience: December 2019
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