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Martell Cognac

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Address: 7 Place Edouard Martell, 16100 Cognac, France
Phone Number: +33 5 45 36 34 98
Website
Today
10:00 am - 6:00 pm
Closed now
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Hours:
Sun - Sat 10:00 am - 6:00 pm

TripAdvisor Reviewer Highlights

Read all 143 reviews
Visitor rating
  • 42
    Excellent
  • 25
    Very good
  • 2
    Average
  • 4
    Poor
  • 1
    Terrible
Wonderful Guide and great tour

If you are in the areas this place is worth a visit. The shop covers various Martell Cognac's , but you really appreciate the drink after the tour. This tour covers the history... read more

4 of 5 starsReviewed 4 weeks ago
Paul D
,
Alsager, England, United Kingdom

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143 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Alsager, England, United Kingdom
Level Contributor
161 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you are in the areas this place is worth a visit. The shop covers various Martell Cognac's , but you really appreciate the drink after the tour. This tour covers the history of Martell and the manufacturing of Cognac, plus a tasting at the end. Go for the 18 Euro tour as you can compare the two different grades... More 

Helpful?
Thank Paul D
Visites M, Guide at Martell Cognac, responded to this review

Dear Paul D, We would like to thank you for taking the time to share your experience. We are very happy that you enjoyed your visit at Martell. We look forward to welcoming in the future. Best regards, Vanessa, guide at Martell. More 

Level Contributor
23 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

After so much hype, the factory is just a tourist magnet Not much cognac making happens here. Well made up to create atmosphere and fool your senses - ceiling is blackened - meant to be mould from fermentation - actually is paint! Even the information given by guide is perfunctory. Videos are out of context - all artificially laid on.... More 

Helpful?
Thank Aruni S
Visites M, Guide at Martell Cognac, responded to this review

Dear Sir, Thank you for your remarks regarding your recent visit in our cellars. We are very disappointed and sorry to hear that the visit did not raise to your expectations. Be assured that every comment is useful and important to us. Best regards, Joanna, guide at Martell. More 

Level Contributor
35 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We arrived in Cognac and were lucky to book a tour for later in the day, in English. The lady who took is round, Celia, was an excellent guide and we learnt about the history of cognac making. At the end of our tour we tried some of the drink, with some wonderful French patisseries to accompany it. A must... More 

Helpful?
Thank Rachel P
Visites M, Guide at Martell Cognac, responded to this review

Dear Rachel, Thank you for spending time giving us the comment. It's pleased to know that you had a good time with Martell. It would be my pleasure to welcome you again in the future. Thank you! Best regards, Célia More 

Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

This was a most informative and interesting tour. In particular, Celia, our tour guide was animated, professional, warm and friendly. She made the tour worthwhile with her calm gentle manner and relaxed approach. Nothing was too much trouble. We loved every minute. Thank you.

Helpful?
Thank Tinnion01
Visites M, Guide at Martell Cognac, responded to this review

Dear Tinnion, Thank you for this nice and warm comment, I'm appreciated that we had a good time together, and sincerely wish to see you again. I look forward to welcoming you again at Martell. Best regards, Célia More 

Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed July 17, 2016

There are various tours during the day, in different languages. Irine is the best tour guide I have ever seen, she was absolutley lovely, pleasant, knowledgable and polite. Our tour was informative and filled with fascinating history. There are exhibits and demonstrations throughout the tour. After your exploration of the Martell house, you’ll enjoy a tasting of the cognacs. You’ll... More 

Helpful?
Thank james1975r
Southampton, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed July 13, 2016

Fantastic guided tour in English by Celia. Really enthusiastic and informative and a tasting session to round it off. Superb quality at a great price for a tour lasting over an hour.

Helpful?
Thank carter1964steve
Visites M, Guide at Martell Cognac, responded to this review

Thank you very much for your kindly comment, it was my pleasure to be your guide. I'm glad that you had a good time at Martell and enjoyed your cognac. I look forward to welcoming you again in the futre :) Thank you so much again! Best regards, Célia More 

1 review
5 of 5 stars Reviewed July 11, 2016

Johanna our tour and tasting guide was simply excellent and deserves 110% out of 100%. Her English was perfect and she was very well informed about the products.

Helpful?
Thank Diana J
Visites M, Guide at Martell Cognac, responded to this review

Dear Diana, Thank you very much for your nice comment, we are all very happy you enjoyed your experience and had a wonderful time at Martell ! The team will be glad to welcome you again soon. Kind regards, Joanna, guide at Martell. More 

Sydney, Australia
Level Contributor
57 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 3, 2016

We booked an English language tour in advance and we recommend you email in advance and arrange this. The tour was excellent. The plant is now not operating but has been left to allow inspections. It is interesting but it is a little disappointing that the plant is not operating. There is a demonstration still. The tour finishes with a... More 

Helpful?
Thank Peter A
Visites M, Responsable relations publiques at Martell Cognac, responded to this review

Dear Peter, Thank you for giving us a comment regarding your nice experience with Martell. We appreciate your chosen of visiting us. We look forward to seeing you again and wishing to give you a better experience next time! Best regards, The team visits Martell More 

Perth, Western Australia, Australia
Level Contributor
34 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 3, 2016

This visit is a must. There is so much to learn about the history and manufacture of this fine product, and a tasting is included in the reasonable entry price.

Helpful?
Thank Maureen H
Visites M, Guide at Martell Cognac, responded to this review

Dear Maureen, Thank you for the nice comment and the time you've taken to write about us. We are glad to know that you had a great time at Martell and to learn about the history of Cognac. Hope to welcome you again very soon. Best regards, The team visits Martell More 

1 review
5 of 5 stars Reviewed July 1, 2016

Great tour at Martell house, very instructive. The staff is very welcoming and friendly, and our guide Célia was very helpfull and knowledgeable. Great tasting at the end of the tour!

Helpful?
Thank JUsseglio-Viretta
Visites M, Guide at Martell Cognac, responded to this review

Dear JUsseglio-Viretta, Thank you for taking your time to give us a nice comment. I'm pleased to know that you enjoyed your XOs at the end of the tour. I look forward to your future visit at Martell. See you next time! Warm regards, Célia More 

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