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Office de Tourisme et des Congres de Lille

Open Now: 9:30 AM - 6:00 PM
Open today: 9:30 AM - 6:00 PM
ADMISSION TICKETS (1)
The Belfry of the town hall Admission Ticket inc Audio guide and binoculars
From $12.02*
ADMISSION TICKETS (1)
The Belfry of the town hall Admission Ticket inc Audio guide and binoculars
From $12.02*
BOOK A TOUR
All photos (108)
All photos (108)
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Certificate of Excellence
Traveler Overview
  • Excellent41%
  • Very good35%
  • Average14%
  • Poor6%
  • Terrible4%
Travelers talk about
“tourist office”(62 reviews)
“bus tour”(9 reviews)
About
Open Now
Hours Today: 9:30 AM - 6:00 PM
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Suggested duration: < 1 hour
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Contact
42 Place Rihour | Palais Rihour, 59000, Lille, France
Website
+33 3 59 57 94 00
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Ways to Experience Office de Tourisme et des Congres de Lille
from $16.03
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Lille City Pass
8 Reviews
from $28.62
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from $14.88
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Reviews (435)
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207 results
Traveler rating
84
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14
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LanguageEnglish
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Traveler rating
84
58
32
19
14
Show reviews that mention
All reviews tourist office very helpful staff bus tour don't speak french tourist info beautiful city the grand place sights france euros palace uk metro sunday
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1 - 10 of 207 reviews
Reviewed November 13, 2018

Excellent help with what to do with a few hours in Lille.Go to the back of the ground floor to see a model of how the old city would have looked.

Date of experience: November 2018
Thank Stephen W
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded November 14, 2018

Dear Stephen W, We are pleased that you enjoy our staff and service. We thank you for your testimony. Have a nice day.

Reviewed September 16, 2018

Housed in a rather ugly modern building, is the tourist office for Lille and the surrounding country side. However, inside there are lots of flyers with information to take, free maps, and very helpful and friendly staff members. I booked the 2 hour walking tour...More

Date of experience: September 2018
Thank KatrienS955
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded September 16, 2018

Dear Katrien S, We are pleased that you enjoy our staff and service. We thank you for your testimony. Have a nice day.

Reviewed August 22, 2018 via mobile

Booked a walking tour and bus tour here, really good. Also they booked a cab for us from our rented apartment back to the Eurostar station after our three day break here. Great service and much appreciated.

Date of experience: August 2018
Thank Nigel H
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded August 22, 2018

Bonjour Nigel H, We thank you for your comment. We are pleased that you enjoy our service. Have a nice day. Best regards

Reviewed August 9, 2018

The staff in the tourist office were friendly and happy to talk in English. We went on the one hour bus tour they run which was very informative. Our driver not only provided supplementary information but loads of entertainment simply because of his big personality...More

Date of experience: August 2018
Thank Ruth O
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded August 9, 2018

Bonjour Ruth O, We are happy that you enjoyed our City Tour. Thank you for your comments about our staff ! Have a lovely day.

Reviewed August 7, 2018

Apparently, th moved house since our last visit. Used to be situated in the Rihour Palace. Still very nice and helpful staff that speaks English. A great place to get useful tips to get around in this wonderful city! If you book tour ticket's online,...More

Date of experience: August 2018
Thank 500dank
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded August 8, 2018

Bonjour Ban K, We thank you for your comment about our staff. We are delighted to have been able to help you discover our city. Have a nice day and see you soon !

Reviewed July 3, 2018

We got lots of leaflets and tips in here and booked the bus city trip which was well worth it for 10 Euros.

Date of experience: June 2018
Thank Amelia M
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded July 4, 2018

Bonjour maccieEngland, We thank you for your comment and we are happy thank you enjoy the city tour. Have a nice day!

Reviewed May 17, 2018 via mobile

Only One person can sell this city pass. If this one person is occupied with another client, which is asking/buying large trip, you will be waiting.... waiting.... We left without buying the city passes! Maybe better order the Pass online, 10 days in advance, if...More

Date of experience: May 2018
Thank 747hanspeterg
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded May 18, 2018

We regret that you had to wait and left without your City Pass. We are aware that on certain days the number of staff is reduced. Regarding the conditions of online sales, we are thinking with our service provider about an evolution with notably sending...More

Reviewed April 12, 2018

The staff we met here were excellent - they handled my stumbling French, offered their English and then sorted out a problem I had had with hiring a bike. There is plenty of info here plus free maps of Old Lille and the whole of...More

Date of experience: April 2018
Thank 368pauline
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded April 12, 2018

Bonjour Pauline, We thank you for your testimony and we are delighted to have been able to help you when you came to Lille. Have a nice day!

Reviewed April 2, 2018

Not only Monday but also Friday are bank holiday in the UK. That means that more people are likely to come over. Knowing this, the Palais Rihour tour which takes place end of the week should have been pushed to Easter Monday. You could have...More

Date of experience: April 2018
Thank hcadiou
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded April 3, 2018

We took note of your suggestions for new guided visits. Your remark will be forwarded to the City of Art and History department for the next programm of visits.

Reviewed March 7, 2018

Following the indications in the town centre we failed to find the tourist office. We found it by accident in Place Rihour. Our hotel was near Gare Flandres.

Date of experience: March 2018
Thank Mrs E G
OfficeTourismeLille, Responsable relations clients at Office de Tourisme et des Congres de Lille, responded to this reviewResponded March 19, 2018

We are very sorry that you had some difficulties to find our tourist office despite the signs in town.

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