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Chanel

#28 of 589 Shopping in Paris
Certificate of Excellence
Neighborhood:
Louvre / Palais-Royal
Sponsored by:
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Address: 31 rue Cambon, 75001 Paris, France
Phone Number: 33-1-42-86-28-00
Website

TripAdvisor Reviewer Highlights

Read all 192 reviews
Visitor rating
  • 83
    Excellent
  • 24
    Very good
  • 11
    Average
  • 5
    Poor
  • 9
    Terrible
All the pretty things...

I promised myself that one day when I made my way to Paris, this would be one of the places I'd visit. If you love Chanel, visiting this store is like no other. The staff are... read more

5 of 5 starsReviewed 4 weeks ago
kelkykaos
,
Melbourne, Australia
via mobile
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192 Reviews from our TripAdvisor Community

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Showing 132: English reviews
New Orleans, Louisiana
Level Contributor
53 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Staff was super rude. Was not the experience I was expecting. I went in to buy a handbag and it took 40 minutes for a sales associate to help me. I had to ask numerous time and the place was not even crowded. Very disappointed. Don't go with high hopes.

Helpful?
Thank Clarabelle504
Melbourne, Australia
Level Contributor
23 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I promised myself that one day when I made my way to Paris, this would be one of the places I'd visit. If you love Chanel, visiting this store is like no other. The staff are lovely, and more than happy to accommodate. They are extremely helpful and I could not have asked for a better experience. Of course, I... More 

Helpful?
Thank kelkykaos
Wamberal, Australia
Level Contributor
202 reviews
75 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed July 15, 2016 via mobile

We can't say we got the greatest of greetings from the gruff security guards...... Inside, wow, for such a wet day was packed! We were asked what we were after, and politely told there was a wait, and offered refreshments. I checked out the shoes. Wow, all Italian made, laughing I thought maybe a name change to Chanelli is coming?!!... More 

Helpful?
1 Thank Marc D
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 8, 2016

My daughter and I went into the Chanel store to buy perfume and makeup. While we waited to be attended we were offered something to drink. After about a half hour, a sales associate helped us complete our purchase. She was extremely elegant and kind. She then took us to the area where Coco Chanel lived ad gave us a... More 

Helpful?
2 Thank Yvette H
Level Contributor
2 reviews
5 of 5 stars Reviewed July 5, 2016

What was supposed to be a visit to Gabrielle Bonheur aka Coco Chanel's apartment turned into a shopping trip of a lifetime. My husband ended up buying me a pair of Chanel earrings and even before we bought anything everyone who worked there was extremely kind. Definitely a must see for anyone who loves fashion.

Helpful?
Thank Elizabeth P
Chicago, Illinois
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 2, 2016 via mobile

Staffs are absolutely friendly and nice 'only' when you are purchasing goods. After that when you are back for exchange either returns well your no longer a customer. Also, once I got back home and found out bag Ive bought is been used. It has scratches outside and there were no black dustbags which covers body of the bag. I... More 

Helpful?
1 Thank TravlerMK
Lomita
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 19, 2016

I had one of the greatest experiences in the House of Chanel. Two of my girlfriends went with me. When walked in the door and the doormen were very pleasant...Bonjour! My salesperson was Alexandra. She was very helpful. Even though the store was closing they allowed me to continue shopping. The store closed at 7:00pm, I wrapped up my shopping... More 

Helpful?
2 Thank e2divas
Thousand Oaks, CA
Level Contributor
97 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

We had a lovely experience at Chanel. I had read that the staff was snooty and I was dressed quite casually. That was not at all the case. We wandered a bit then saw "the bag". Yacine helped us. He was very polite and friendly. We were brought water and offered champagne. He gave us great restaurant advice and had... More 

Helpful?
1 Thank bryandshan
Coto de Caza, California
Level Contributor
16 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 3, 2016

My Chanel experience was amazing! It began with my salesperson Andresas. He offered water, coffee, champagne as he helped me make my Chanel selections. I intended to purchase only a caviar wallet, but ended up purchasing not only a new wallet but a black caviar WOC and coin purse as well. Each piece has a different Chanel logo. I am... More 

Helpful?
1 Thank lynzdesign
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2016 via mobile

We had a friendly and polite shopping assistant, Lucie. She was incredibly helpful and had an extensive knowledge of Chanel leather goods. A pleasant shopping experience and we bought a limited edition handbag, which hopefully my wife will cherish forever.

Helpful?
Thank DrKoo87

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Staying in Louvre / Palais-Royal

Neighborhood Profile
Louvre / Palais-Royal
From the majestic Louvre to the regal Palais-Royal, this neighborhood oozes luxury. The grand arches along Rue de Rivoli are shadowed by mosaics in front of decorated vitrines and hotels. Place Vendôme is lined with the world’s best jewelers and their glittering window displays. Every other establishment has someone to open the door for you or park your car. You can spend hours gazing at its haute couture shops or lingering over a meal at any of its chic eateries. After all that indulgence, the Tuileries gardens provide stately respite, while theaters compete for your applause. It's a neighborhood that draws admirers from around the world, all attracted to the luxe life in Paris.
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