We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Chanel

#29 of 582 Shopping in Paris
Certificate of Excellence
Neighborhood:
Louvre / Palais-Royal
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Neighborhoods
Neighborhoods
Get directions
Address: 31, rue Cambon, 75001 Paris, France
Phone Number: 33-1-42-86-28-00
Website

TripAdvisor Reviewer Highlights

Read all 188 reviews
Visitor rating
  • 82
    Excellent
  • 24
    Very good
  • 11
    Average
  • 4
    Poor
  • 9
    Terrible
On a wet day.....

We can't say we got the greatest of greetings from the gruff security guards...... Inside, wow, for such a wet day was packed! We were asked what we were after, and politely told... read more

4 of 5 starsReviewed 1 week ago
Marc D
,
Wamberal, Australia
via mobile
Add Photo Write a Review

188 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 130: English reviews
Wamberal, Australia
Level Contributor
195 reviews
74 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We can't say we got the greatest of greetings from the gruff security guards...... Inside, wow, for such a wet day was packed! We were asked what we were after, and politely told there was a wait, and offered refreshments. I checked out the shoes. Wow, all Italian made, laughing I thought maybe a name change to Chanelli is coming?!!... More 

Helpful?
1 Thank Marc D
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I went into the Chanel store to buy perfume and makeup. While we waited to be attended we were offered something to drink. After about a half hour, a sales associate helped us complete our purchase. She was extremely elegant and kind. She then took us to the area where Coco Chanel lived ad gave us a... More 

Helpful?
1 Thank Yvette H
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

What was supposed to be a visit to Gabrielle Bonheur aka Coco Chanel's apartment turned into a shopping trip of a lifetime. My husband ended up buying me a pair of Chanel earrings and even before we bought anything everyone who worked there was extremely kind. Definitely a must see for anyone who loves fashion.

Helpful?
Thank Elizabeth P
Chicago, Illinois
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Staffs are absolutely friendly and nice 'only' when you are purchasing goods. After that when you are back for exchange either returns well your no longer a customer. Also, once I got back home and found out bag Ive bought is been used. It has scratches outside and there were no black dustbags which covers body of the bag. I... More 

Helpful?
1 Thank TravlerMK
Lomita
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had one of the greatest experiences in the House of Chanel. Two of my girlfriends went with me. When walked in the door and the doormen were very pleasant...Bonjour! My salesperson was Alexandra. She was very helpful. Even though the store was closing they allowed me to continue shopping. The store closed at 7:00pm, I wrapped up my shopping... More 

Helpful?
2 Thank e2divas
Thousand Oaks, CA
Level Contributor
97 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

We had a lovely experience at Chanel. I had read that the staff was snooty and I was dressed quite casually. That was not at all the case. We wandered a bit then saw "the bag". Yacine helped us. He was very polite and friendly. We were brought water and offered champagne. He gave us great restaurant advice and had... More 

Helpful?
1 Thank bryandshan
Coto de Caza, California
Level Contributor
16 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 3, 2016

My Chanel experience was amazing! It began with my salesperson Andresas. He offered water, coffee, champagne as he helped me make my Chanel selections. I intended to purchase only a caviar wallet, but ended up purchasing not only a new wallet but a black caviar WOC and coin purse as well. Each piece has a different Chanel logo. I am... More 

Helpful?
1 Thank lynzdesign
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2016 via mobile

We had a friendly and polite shopping assistant, Lucie. She was incredibly helpful and had an extensive knowledge of Chanel leather goods. A pleasant shopping experience and we bought a limited edition handbag, which hopefully my wife will cherish forever.

Helpful?
Thank DrKoo87
Ridgeland, Mississippi
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 28, 2016

I typically do not shop in high-end stores like Chanel, but I was not going to the mecca of fashion without visiting Chanel's flagship location. The store is beautiful and the staff was amazing. Kim was the sales associate who assisted me and she was lovely. I only purchased some earrings, but was treated like I could of spent thousands.... More 

Helpful?
Thank LeAnB25
Kent, UK
Level Contributor
106 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed May 24, 2016

My one aim was to visit Chanel and buy a classic Chanel handbag. I was not disappointed - the assistant was super friendly and very helpful. Do not feel intimated by the door men - peruse at your leisure!

Helpful?
Thank TravellerKent_UK

Travelers who viewed Chanel also viewed

Paris, Ile-de-France
 

Been to Chanel? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Chanel and other visitors
14 questions
Ask a question

See all questions (14)

Questions? Get answers from Chanel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Louvre / Palais-Royal

Neighborhood Profile
Louvre / Palais-Royal
From the majestic Louvre to the regal Palais-Royal, this neighborhood oozes luxury. The grand arches along Rue de Rivoli are shadowed by mosaics in front of decorated vitrines and hotels. Place Vendôme is lined with the world’s best jewelers and their glittering window displays. Every other establishment has someone to open the door for you or park your car. You can spend hours gazing at its haute couture shops or lingering over a meal at any of its chic eateries. After all that indulgence, the Tuileries gardens provide stately respite, while theaters compete for your applause. It's a neighborhood that draws admirers from around the world, all attracted to the luxe life in Paris.
Explore this neighborhood