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E Ragnole Plongee

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Ajaccio, France
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About E Ragnole Plongee
Dive center located in Ajaccio (Corsica - France). CMAS & PADI Center. You can dive with us everyday to discover our beautiful dive spots. You never dive : no problem, you will make your first dive alone with your instructor. If you need, we can pride you all equipments. We accept all divers since 8 years old.
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nicoladersnah wrote a review Jul 2017
Toronto, Canada53 contributions5 helpful votes
After reviewing tripadvisor, we choose this company and booked a half day snorkel trip. We arrived by cruise ship and on th pier, nobody was there to meet us, we wandered around asking people if they knew where to go, trying to find the company and ended up at the tourist office. They placed a phone call for us and we were told the boat was waiting for us down at the pier, near to the cruise ship. When we got to the specified location, nobody was there. Several hours later on a bus tour of the town, we saw the snorkel center. We went and asked what had happened with no explanation or apology. We were offered the opportunity to snorkel off the beach for €30 each person. Wow! Didn't take the offer. My experience was frustrating, unprofessional, a complete lack of communication and planning which resulted in a disappointing day. I do not recommend you use this company and I will not use them in the future.
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Date of experience: July 2017
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Response from ERagnole, Propriétaire at E Ragnole Plongée
Responded Jul 21, 2017
Bonjour, Nous sommes surpris par votre récit qui ne correspond pas à la réalité. Nous avons effectivement échangé par mails avant votre venue pour savoir ce qu'il était possible de vous proposer. Vous n'avez jamais confirmé votre venue. Nous n'avons jamais convenu ensemble d'un lieu et d'une heure de récupération sur le port. Lorsque que vous n'avez contacté le jour même notre bateau de plongée était déjà en mer. A votre arrivée au centre de plongée, nous vous avons exposé la situation et proposé la même activité en partant du bord de plage situé face à notre club. Vous avez décidé de ne pas accepter cette proposition alors que d'autres personnes de votre groupe l'aurait fait. Enfin, nous avons récupéré un groupe de plongeurs sur le port le même jour et cela ne nous aurait posé aucun problème de vous récupérer si nous avions été au courant de votre venue. En conclusion, nous faisons toujours le maximum pour satisfaire nos clients depuis 25 ans et nous n'avons pas l'habitude de laisser un plongeur sur le quai. S'il y a un manque de communication il me semble qu'il vous incombe. Malgré le contretemps nous avons mis en place un moniteur pour vous accompagner sur un lieu où nous emmenons tous les jours nos plongeurs. Nous ne pouvons pas faire l'impossible. Cordialement Hello, We are surprised by your narrative that does not correspond to reality. We actually exchanged by e-mail before your arrival to find out what it was possible to offer you. You never confirmed your coming. We never agreed on a place and a time of recovery on the harbor. When you did not contact us on the same day our dive boat was already at sea. Upon your arrival at the dive center, we have exposed you the situation and proposed the same activity starting from the beach facing our club. You decided not to accept this proposal when others in your group did so. We finally picked up a group of divers at the port the same day and it would not have been a problem to get you back if we had been aware of your arrival. In conclusion, we always do our utmost to satisfy our customers for 25 years and we do not usually leave a diver on the dock. If there is a lack of communication, it seems to me that it is your responsibility. Despite the setbacks we have set up a monitor to accompany you to a place where we take our divers every day. We can not do the impossible. cordially
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