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Batorama

3,311 reviews
Strasbourg, France
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Certificate of Excellence
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Batorama
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Reviews (3,311)
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LanguageEnglish
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Traveler rating
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All reviews open boat boat tour covered boat different languages audio guide european parliament the river hour minutes glass roof several languages language options longer tour different perspective tour takes buy tickets nice tour on foot
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1 - 10 of 763 reviews
Reviewed 6 days ago via mobile

Such an excellent way to get a different perspective on beautiful Strasbourg. I was so impressed with the beauty of this city at dusk. So much to see on this 70 minute tour and the commentary was first rate. Highly recommended.

Date of experience: July 2019
Thank U3248HAronh
Reviewed 1 week ago via mobile

It takes about 80 minutes, and you get a nice view of town, plus a history lesson with the headphones. Although the last part, returning from the European institutions is a bit redundant. It was interesting to experience the transition the boat made to move...More

Date of experience: July 2019
Thank juande1975
Reviewed 1 week ago via mobile

the boat dispatch 1min earlier, and they did not want to change tickets for the next boat !!!(((. not recommended

Date of experience: July 2019
Thank dima771155
Reviewed 1 week ago via mobile

Good for seeing the sights of Strasbourg. Commentary in lots of different languages. Great to understand the history of Strasbourg. Good value for money. Although we had a discount ticket from our hotel which we couldn’t use. The pay station is done by using a...More

Date of experience: July 2019
Thank Jldrichardson
Reynald S, Directeur général at Batorama, responded to this reviewResponded 1 week ago

Dear passenger Thank you for your feedback. With our cruises, you can discover the city of Strasbourg in a maximum of 1h15 by passing through the historic district, La Petite France, La Neustadt and up to the European district. This will give you an overview...More

Reviewed 2 weeks ago via mobile

Not worth the money, the petit train was cheaper and we saw more attractions. Would not recommend it .More

Date of experience: July 2019
Thank Ernap
Reynald S, Directeur général at Batorama, responded to this reviewResponded 1 week ago

Dear Ernap, It is true that the little train is cheaper than Batorama if you compare prices on a facial basis. If we go back to the time spent (40 minutes on the little train compared to 70 minutes for Batorama) the difference is only...More

Reviewed 3 weeks ago via mobile

Batorama tours depart every 30min and last about 1h15min, there are both open air and glass covered boats, the latter with a/c aee highly recommended for hot and sunny days. The tour is well organised and it is interesting to sail in the closures, where...More

Date of experience: June 2019
Thank AGall0
Reynald S, Directeur général at Batorama, responded to this reviewResponded 1 week ago

Dear passenger, Our boats and headphones are fully cleaned every night when they return to port by a cleaning company. During the cruise, you could easily have asked our crew, who are there for that, to request an exchange of your headset. I am very...More

Reviewed 3 weeks ago

Staff rude and unhelpful, captain sneered and turned his back on us when we asked to sit together. Seats grubby and earphones dirty and unhygienic and clearly covers not replaced between guests. Air conditioning was non-existent. Staff did not care. Poor quality of service, avoid.More

Date of experience: June 2019
Thank Plutocrat
Reynald S, Directeur général at Batorama, responded to this reviewResponded 1 week ago

Dear passenger I personally apologize if the welcome from the captain did not live up to your expectations. For headphones: we have chosen the quality of sound and therefore to make expensive headphones available rather than renewing them for each passenger with poor quality headphones....More

Reviewed 4 weeks ago

Having spent over 50 euros for four tickets, you expect a good experience. It was a hot day so I got the boat that was advertised as 'air conditioned' but the temperature within the boat must have been over 30°. People around me were falling...More

Date of experience: June 2019
2  Thank Carly T
Reynald S, Directeur général at Batorama, responded to this reviewResponded 3 weeks ago

Dear Carly, I am so sorry for what happened to you. As a matter of fact, on this specific tour we faced a global shutdown of our air conditioned system. Despite hours and hours of maintenance during the winter, the only way to know if...More

Reviewed 4 weeks ago via mobile

Absolutely terrible. Air conditioned boat was VERY hot, felt like 120 degrees f. Crew rude and surly. Expensive, 15 euros each. Seats very uncomfortable. No leg room. Crew did not interact with passengers. Crew had electric fans but passengers had absolutely no air circulation at...More

Date of experience: June 2019
2  Thank C7703MTbillc
Reynald S, Directeur général at Batorama, responded to this reviewResponded 3 weeks ago

Dear Customer, I am so sorry for what happened to you. As I wrote on a previous post, on this specific tour we faced a global shutdown of our air conditioned system. Despite hours and hours of maintenance during the winter, the only way to...More

Reviewed 4 weeks ago

This is a great ticket - listened to a historical tour in English as we floated down one of the Rhine's tributaries. We even went through a lock! We did the open air boat (lots of sunblock and hats) on a hot, sunny day but...More

Date of experience: June 2019
Thank 673sheric
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Questions & Answers
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abboydLondonOntario
May 26, 2019|
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Response from D4676WOstephanieo | Reviewed this property |
Couple days before is good as not peak summer till July
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Nancy J
May 23, 2019|
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Response from DarrenM430 | Reviewed this property |
No, the ticket office is automated
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