Palace Theatre
Palace Theatre
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  • Jackie T
    Scotland, United Kingdom15 contributions
    3.0 of 5 bubbles
    Rudeness
    My friend and went to see Dirty Dacing show was excellent. But Staff member Levi supervisor rude unhelpful. Told another staff to deal with us as he is busy there is a queue he said. My friend even showed him her disability badge did not make a difference. He just walked off. George the one that came to help us was really helpful and friendly and very polite. I understand they were busy but rudeness is no excuse. A supervisor too
    Visited June 2023
    Traveled with friends
    Written June 4, 2023
  • permia
    41,066 contributions
    5.0 of 5 bubbles
    Great cultural institution
    For well over one hundred years it has been providing entertainments to locals and visitors. Opening in 1891 it is impressive on the outside and very plush inside. A wide range of popular performances are presented across a number of genres.
    Visited June 2023
    Written July 17, 2023
  • Kayleigh
    Dubai, United Arab Emirates30 contributions
    4.0 of 5 bubbles
    Charlie & The Chocolate Factory
    We visited 20th July to watch Charlie & The Chocolate Factory. The staff at The Palace Theatre were all very welcoming. Bar prices were a little steep £3.50 for a bottle of water! But the performance was fantastic so magical and definitely worth a visit. We sat in the circle and I must admit they weren't the most comfortable seats I've ever sat in that paired with the limited leg room which I didn't realise when booking the tickets. However H23 had a perfect view of the stage. There were also opera glasses to hire for £1 on the back of the seat infront of you but I didn't think they were needed.
    Visited July 2023
    Traveled with family
    Written July 21, 2023
  • Jade H
    13 contributions
    3.0 of 5 bubbles
    In need of better communication and organisation
    We've been to the Palace Theatre many times over the years but our most recent trip was disappointing. When we arrived we went through a side door to get to the circle as instructed by the staff trying to spread out the arrival of by the looks of it, all 2000 people at once. We arrived at 7pm ish as we do most times and have never seen staff struggle to let people in for no apparent reason as there seemed to be no hold up. As we'd gone in this door we completely missed the merchandise and only had the options of buying the cast programme on that level rather than the ones with photos in as well. We went to buy the programme from one of the two bars as this was another instruction shouted by the staff to try and spread out the queues which were just as much a problem inside as they were outside. On arriving at the bar we were told they'd run out of programmes so we had to go to the kiosk instead. The programmes were going down quickly here too meanwhile and through a lack of communication the staff are still shouting to get programmes from the bars and kiosk. We managed to quick catch the people behind us (who were going to go to the bar as instructed) before they lost their place in the queue to go to the bar we'd just been to which had no programmes! When we finally made it to the front of the kiosk line we asked "could we have a programme please" to which we got snapped back "please" rudely under his breath and when asked to repeat what he said he refused to answer. It is not our fault he didn't hear the please but even if we didn't say please that was no excuse to snap back in such a rude way. Thankfully the rest of the staff weren't as rude as him. When we entered the auditorium the first thing I noticed was all the bags on the stairs. They were tucked in next to the end of the chairs but regardless this is a tripping hazard and shouldn't be there for fire safety either. It wasn't just one or two bags, it was every other row on both sides all the way down the stairs. During the interval we went to the merchandise stand to get the picture programme we couldn't get earlier and ended up in another very long queue. When we made it to the front the lady was very nice and apologetic as it seemed this time the problem was the card machine being slow. It was so slow I'd be surprised if some people made it to the front of the queue by the time the interval was over. The show itself was great other than a few sound issues but that'll have been down to the production rather than the theatre itself. The seats were comfortable but were lacking in leg room as you can see from the photo of the man in front of us who moved his legs to the side to prevent them pushing into the chair in front of him. The chairs could do with being set out in a way that you could see through the gaps of peoples heads as that was an issue for me with a taller person in front of me. A very annoying taller mother who spent the whole show having some kind of one sided argument with her daughter over the daughters snacks when the daughter like me was trying and struggling to focus on the show because of her mums constant interruptions. All in all it seems like organisation and lack of communication with the staff were the biggest issues on our visit and could do with improving for a better experience for everyone.
    Visited August 2023
    Traveled with family
    Written August 20, 2023
  • Mark B
    Prestwich, United Kingdom55 contributions
    5.0 of 5 bubbles
    An excellent production of Jesus Christ Superstar!
    This was an excellent production of Jesus Christ Superstar! There really isn’t more I can say than this; it got a well deserved standing ovation, and we cried, and cheered ourselves hoarse. The theatre was rammed full for a Saturday matinee, which says it all…If you can, come and see this heartfelt and moving version of JCS.
    Visited September 2023
    Traveled with friends
    Written September 16, 2023
  • Fiona M
    Cheshire, United Kingdom3 contributions
    5.0 of 5 bubbles
    Giselle & Ambassador lounge
    The show was amazing, the music, the dancers and the stage and lighting all came together for a truly enthralling performance. Took my mum for her birthday and booked the Ambassador lounge with Champagne. Simon was amazing and looked after us brilliantly from start to finish. There were lots of steps to the lounge we were in but Simon was very patient and allowed my mum to take her time and with only a dozen of us in the lounge it wasn't an issue. We were in stalls row M and the view was perfect. Not too low that you have to look up at the stage, high enough to see the full stage but still close enough. We could feel the vibrations of the orchestra which helped completely envelop us in the atmosphere.
    Visited October 2023
    Traveled with family
    Written October 21, 2023
  • MrsDD
    Telford, United Kingdom289 contributions
    4.0 of 5 bubbles
    Hamilton- fab
    January 1 show. Brilliant production of Hamilton. Theatre is lovely but leg room very limited throughout. We were in the circle and had good view but do check on view from your seat website prior to booking as some seats have poor views. Drinks expensive at interval. Show was great.
    Visited January 2024
    Traveled with family
    Written January 1, 2024
  • Ann T
    Manchester, United Kingdom11 contributions
    5.0 of 5 bubbles
    Magical evening
    I took my 15 year old Granddaughter to see Hamilton last night, She has been raving about it since watching on Disney+ I'd not seen it, but she gave me the lowdown on it , So for a Christmas treat I got tickets,,, Oh My goodness! What an Absolute Amazing Show ,, Funny and Sad , The whole cast gave a perfect performance totally Outstanding, Singing and Dancing like that! Just WOW! Shout out to the Staff at the theatre, Very helpful and friendly great service all round,, Thankyou for a truly magical evening,, Ann and Alisha xx
    Visited January 2024
    Traveled with family
    Written January 3, 2024
  • Jackie S
    5 contributions
    5.0 of 5 bubbles
    Superb experience
    I came to see Hamilton with my daughter, who has autism. We could not have been better looked after, from start to finish. The lady iat the door could not do enough to ensure that my daughter & I had the best possible experience . Well done team Palace theatre.
    Visited January 2024
    Traveled with family
    Written January 5, 2024
  • stanretired
    Ormskirk, United Kingdom374 contributions
    3.0 of 5 bubbles
    It must be me!
    Hamilton - it must be me. If you like rap fine but if not prepare to be disappointed!!! Good slick choreography, some decent music and energy. But a poorly told story, limited male and screechy female voices with a cast concept that I fail to understand. First time I have not stood for the, now obligatory standing ovation.
    Visited January 2024
    Traveled with family
    Written January 13, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,729 reviews
Excellent
686
Very good
489
Average
274
Poor
132
Terrible
148

The Woodster
Rochdale, UK41 contributions
1.0 of 5 bubbles
Jan 2020
Fantastic show was "We will rock you" only spoilt by the 3 hours crammed into a seat made for 10yo child. The place was built in 1891 when the average human was 5 foot nothing and 6stone definitely not developed for the modern human, yes taller and fatter. You literally have no room for your legs and your knees mm from the person in front head. Come on Palace spend some money and modernise it instead of cramming people in and putting them off from returning. A night at the theatre should be enjoyable but definitely not here
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrew M
Manchester, UK20 contributions
1.0 of 5 bubbles
Jan 2020
This is not a review of the Palace theatre per se, rather a review of the show shen yun. i can honestly say it is the worst show i have ever attended. the costumes are spectacular and the acrobatics in the dancing superb, but that is t. There is not anything else that would make me recommend it. we spent £180 on two tickets and 60 minutes of our lives we will never get back. We left at the intermission. I have seen school christmas plays performed by 5 year olds that had better direction, interest and overall entertainment. It was a monotous repetition of dance with little or no common thread, two monotone hosts would come on after every dance which lasted 7 plus minutes, explain the next piece , one in english the other chinese. There was supposed to be a superb singer and unbelievable orchestra. the singer screamed like a cat, being gutted for violin strings, and the orchestra, well i've had a better sound of a £3 radio. it really was abysmal, i cannot express how poor it was. at one point the hosts stated this show "had been banned in china" i turned to my wife and said it's a pity it hasn't been banned in England. when you compare it to any west end show, well there is no comparison. It's appalling, suffice to say, if it came back and they offered me free tickets, a free, three course meal, free champagne and a chauffeur driven limousine, to the venue and back, i would refuse. p.s i have seen many great shows at the palace and the opera house, crucible etc Les mis, miss saigon, blood brothers ,Phantom, the cherry orchard, ghosts, macbeth etc etc, if this was my first venture or if i was trying to introduce my children or friends to the world of theatre, i think it would scar them for life,
Written January 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

sez ella
Altrincham29 contributions
2.0 of 5 bubbles
Feb 2020 • Friends
I was charged £20 for 2 small bottles (just about filled the plastic cups we were given) of Prosecco last night? My friend did say how much to me and I thought the girl behind the bar said £12 however looking at my bank transfers it seems I’ve been charged £20. This was in the bar upstairs to the right hand side of the circle. If that is the price then that is absolutely ridiculous, if not then I’d look at your staff and question why they’re over charging customers? Either dodgy or complete carelessness. Although the show was good this has annoyed me. My friend was also charged £22 for 2 crisp 2 chocolate and 2 fruit ciders. My tickets were given to me by a family member however even they were nearing on £50. It’s much easier cheaper and pleasant to go to the Lowry centre, the palace has got it all wrong. All in all you’re going to need about £200 for a night out at this theatre, tickets, taxis, drinks and snacks. Not worth it tbh!
Written February 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LoveTravel572957
Ringway, UK3 contributions
1.0 of 5 bubbles
Feb 2020 • Couples
Saturday afternoon, to see we will rock, paid to go in the ambassador lounge at the Palace Theatre Manchester. The show was amazing. But the ambassador lounge was a total waste of money a rip off. Paid £30 to get a free bottle of beer and a bag of pop corn still had to Queue for the toilets. Staff were polite and helpful. We were led to believe when booking there was free drinks, snacks and nibbles. Will not do this again. ☹️
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

sara g
Telford, UK43 contributions
1.0 of 5 bubbles
Jun 2022 • Family
I was treated to tickets for my birthday, so came along with my sister. She booked grand tier seats and we had been shopping beforehand.

I am approximately 5ft 9inch and my sister is over 6 ft. After slowly walking down the death stairs to approach our seats my heart sank, we were in trouble to get in these seats. So when we sat down (yes our bottoms could fit in the seats) I had to sit with my legs open and the lady in front her head was literally in between my knees. One of my bags was underneath my legs and two were between my curled up legs and chest, it was hot and I was getting a bit panicked at the thought of sitting there for 3 hours.

Until I turned to my sister and she was worse than me, she had an anxiety attack, the steepness of the seats, the lack of space, there was also a tall lady next to her and she was verging tears. We got up before the show even started (maybe 5-10 mins before) as my sister needed some space and air.

The young gentleman that worked there was empathetic as he saw we were leaving the area and my sister was distressed, he said they get this a lot, that we could upgrade at cost if we wanted to.

But my sister was in no state and quite frankly she was embarrassed, this was her gift to me and she was very upset.

I considered asking the company for the £100 back or for more tickets and we would pay the extra for another show. But I feel we may have to take this on the chin. If the palace theatre read this, please set peoples expectations like you do if it’s restricted view….. it’s not fair.

So if you are about to book tickets for the grand tier consider the following:

Be very mindful of the limited space

Although kids are smaller, it genuinely didn’t look safe on the steps and I dread to think if anyone needed to get out quickly (fire drill or even the toilet) it would be hazardous

Don’t go there with your shopping however small the bag is

If your tall aim for an aisle seat

If you have bad knees or hips - don’t bother!

I hope this review helps even just one person have a comfortable trip next time they want to enjoy the theatre as much as I do.
Written June 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Doll
4 contributions
4.0 of 5 bubbles
Jan 2020 • Couples
Yesterday went to watch Shen Yun production. Really nice but OVERPRICED . Colours, dance acrobatic , vibrates but not really worth the price. Even if we both for each £75 the ticket.
After watch the production say max. Worth £50
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mee
3 contributions
1.0 of 5 bubbles
Apr 2022 • Family
5/4/22

Attended yesterday's matinee performance of Beauty and the Beast. The show was engaging, the staff were Ok. Unfortunately due to ticket availability were were seated in the "Grand Tier'....which is frankly dangerous. I wish I'd read the reviews before travelling the 90 minutes each way and spending £££'s. The seats appear to be original from 1891. They are minute and the leg room is non-existent. We were seated on the front row and I had an isle seat so spent the performance uncomfortably skewed sideways. My son is a slim 6 ft 3 and he was extremely uncomfortable; his knees were nearing his ears! The people behind us looked like caged hens and their knees kept catching the backs of our heads. Everyone was constantly fidgeting. Ridiculous. When the cast were to the front of the stage they were out of view. People were craning forwards to catch a glimpse. However, this pales into insignificance compared to the stairs which resemble the north face of the Eiger and only have a handrail on one side. Steep is an understatement, they are vertiginous. Added to that the steps are of differing rises. I cannot believe that the fire service have ok'd this or that they meet regulations God forbid there is a fire or a terrorist attack. I fell up the stairs leading from the -grotty-toilets, bruising both legs and hurting my knee. I have complained to the theatre and the Council. Vote with your feet and force the owners to improve conditions.
Written April 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Q1w2e3r4135
50 contributions
2.0 of 5 bubbles
Jan 2022 • Couples
Unfortunately this place really needs modernising and making fit for purpose. That doesn’t mean losing any of the character or traditional features, but it needs accessibility changes.

The seating is far too close together and cramped, even without covid you shouldn’t be in pain after watching a show. The seats are far to small and close together. Not a single person in our group felt well after the show. This was purely down to the cramped and far too hot conditions.

It really wouldn’t lose any character if the seat capacity was reduced by around 10 percent and just spread out a bit more. It just feels greedy, just put the ticket price up by 10 percent. I probably wouldn’t attend this venue again as other venues have managed to update their seating and comfort.

Refreshment prices are also well off comparable venues. £9 for a small bottle of stellar and a packet of chocolate buttons is obscene.
Written January 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kayandm
Cheshire15 contributions
1.0 of 5 bubbles
Jul 2022 • Couples
The Lord of the dance was excellent but the theatre was awful. Will never go back. Grand tier is So so steep with uneven lumpy stairs. I am not usually scared of heights but was scared to stand up again once i sat down. It only said it had limited legroom and was steep and high AFTER booking so no forewarning until too late. I am 5 foot 4 and was so uncomfortable knees jamned into seat infront unable to even move an inch. Were both aching next day. I dreaded anyone getting up as you felt dizzy looking down as they squeezed past in the tiny space. Needs to be changed to make safe and comfortable before i go again.
Written July 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul G
Manchester, UK298 contributions
2.0 of 5 bubbles
Feb 2020 • Couples
Went to see We Will Rock You, the show was amazing but the theatre is so out dated. It needs to take a look at how cinema has changed over the last few years. Wider seats, more leg room it really needs to modernise and drag itself into the 21st century.
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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