Haystacks Play Barn

Haystacks Play Barn

Haystacks Play Barn
3
Playgrounds
This location was reported permanently closed

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


3.0
3.0 of 5 bubbles111 reviews
Excellent
27
Very good
18
Average
18
Poor
12
Terrible
36

Jill C
2 contributions
2.0 of 5 bubbles
Jul 2017 • Family
Went here for family day out there were 15 in our party so spent quite a lot of money throughout the day on meals,drinks ,ice creams and crazy golf.The activities for the children were very good.but sadly the female staff were very rude .They had a couldn't care less attitude. One staff member kept getting our food order wrong.so that one of the children in our group waited one and a half hours for his meal.we did not even get an apology. This member of staff seemed more interested in eating and going outside to smoke.
Written July 27, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John I
Solihull, UK108 contributions
2.0 of 5 bubbles
Jan 2017 • Family
I wrote an excellent review in November 2014 but could not now repeat any of those good points. There was only 1 member of staff in an almost full play barn just before midday; she was so busy I waited 10 minutes to place an order.
The menu had been altered to match the Bistro but the needs of the clientele (parents and grandparents with under 8s) in the play barn hardly matches that of the Bistro. Gone are all day breakfasts - only till 12 now - and also the bacon sarnis to be replaced by doorstep bread with bacon plonked on top. How can anyone put a 3inch chunk into their mouths? What is delivered is NOT a sandwich. Last time I said the breakfast was so good I'd be happy going there just for that. NOW I'll not even return with my grandkids. The loyalty cards are not even available now so I'll be taking the grandkids to nearby Melbicks Garden Centre and their soft play area. So sad to see such a disappointing difference.
Written January 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tinkerbob
Birmingham, UK2 contributions
2.0 of 5 bubbles
Jan 2014
Older lady who runs it is very rude, terrible customer service!! Very expensive, my friend was charged for her 6 week old baby! The food is very nice. Mo think the staff should start their cleaning routine later though, it's abit distracting trying to have a coffee with friends and they get the vacuum out and close the toilets at 4.30!
Written February 7, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

tracey h
Birmingham, UK10 contributions
1.0 of 5 bubbles
Apr 2017 • Family
We came today to have a drink while the children played. There was no drinks menu for a start. The staff were not friendly and welcoming as you would expect. Then I needed to access the disabled toilet to find several high chairs stacked in the way so I had to move them before we could use it. How ridiculous is that. What would a disabled person do if they were on their own? It looked clean, I will give it that but I wouldn't rush back
Written April 19, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

leanne s
2 contributions
1.0 of 5 bubbles
Jul 2017 • Family
Visited today woth family and young children. We all ordered food. First a baguette come out without butter , I asked for butter and was looked at as if I asked for something major! My nephew had to wait over an hour and half for food after the staff got the order wrong. Was told we had to wait till everyone in the whole place had received their food then he would do his. It was only chicken goujons and fries. Would of took 5 mins to do. There was no way of apology or offer of anything else. Probably the riders staff I have ever met! If you want food , and a pleasant service I definitely wouldn't recommend here!!!!!
Written July 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sue H
1 contribution
1.0 of 5 bubbles
Sep 2017 • Family
Absolutely shocking!!!
Had to pre order food weeks in advance, so you would think the food order would be correct. Brought out wrong food orders and was expected to pay for them. Was a meal missing and chef was nothing but vile and rude demanding she cooked the meal. Everyone complained how the food was disgusting, prawns was not cooked, meals were cold. When trying to speak to staff they was nothing but rude and wouldn't offer anything for the mistakes they made. Was my daughters 1st birthday meal and there was 20 of us so spent a lot of money here on nothing! Shocking customer service and will certainly not be attending here again!!!
Written September 16, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ellie L
2 contributions
1.0 of 5 bubbles
Jul 2017 • Family
We had a joint birthday party here for my daughter and her friend, when we booked we weren't given any information on what was included and for £9.95 a child we assumed we would get a lot more than we did !
On the day we were told we could go through to the party room and told the food would be coming out 5pm, we had no idea who the party host was and we had to keep asking for more squash ! We rounded the kids up at 5 to the party room where they sat for a further 10mins before any food came out ! We had 16 bored 4year olds who eventually got there food but there was no sign of any ketchup when I finally found the member of staff I was told it was in the party room like I should of known ! After sorting out the party I came out to order some food for my older children and was told the kitchen was closed from 5pm ????? Apparently I should of read the board !! Three of the girls went to the toilet and when they came back there food had gone been cleared away!! So we had more tears ! I asked to speak to the manager three times and with no response I was told that the manager was sat in the bar so I went through to speak to her, I was upset that she hadn't come out to see me. I have never experienced a manager as rude as I have that day she came out into the playbarn and in front of the whole party pulled the two members of staff over to have a go at them with me stood there and all the parents to see and hear, I was mortified it wasn't resolved. We even had to re group the children ourselves to sing happy birthday. We did get the teas and coffees complimentary but after I was told off for having a tab and I had to ask for this !! Staff were uninterested there was no party experience and the manager was rude and even after I apologised for being upset there was no apology back from her ! What a shame cause this place could be so good with the right staff and definitely management !!
Written August 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BackPacker335883
Birmingham, UK6 contributions
1.0 of 5 bubbles
Feb 2017 • Family
Let me first say I have smelt an unpleasant smell of animal waste which could been from anywhere which is understandable but seeing pet dog's in the kitchen! Staff members are horrible don't do nothing apart from charge you a small fortune! Will not be returning!
Written March 31, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julia P
1 contribution
1.0 of 5 bubbles
Jun 2017 • Family
We gave this place a second chance today after a horrible experience at the soft play last year with an excessively miserable and rude girl on the till. Not great for a place that's supposed to be fun!
Unfortunately we were equally disappointed today. Same girl who didn't smile once and almost made us feel bad for ordering. The concept of the place is wonderful. The service and the food are a huge let down. It's positioned as a 'bistro' yet you have to go to the bar to order?! The salads are over priced and dire. Paid extra for a chicken breast which wasn't even edible and impossible to cut it was so hard. No dressing on the wilted, unfresh salad which was utterly tasteless.
Such a disappointment. It's telling that on a hot day like today, it wasn't rammed. I shan't be coming back. You've got to do something about your staff. A smile makes all the difference.
Written June 17, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nat
Shirley, UK36 contributions
1.0 of 5 bubbles
Apr 2017 • Family
The staff appear to have no first aid training. A little boy was hurt today and staff did NOTHING! I won't be visiting here again. The staff are very rude and lack any manners. This place needs to be shut down for good for the safety of everyone involved.
Written April 3, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an untrue statement, we have first aiders on site at all times, our staff are fully trained, polite and friendly. Last month we received 5 stars from the council for food hygiene rating which includes checking all our Health and Safety procedures, policies, risk assessments, daily, weekly and monthly checks and all other documents that we keep and have kept for the last 4 years! Sorry to hear you won't be visiting again but we thank you for your past support of the business.
Written April 5, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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