Cineworld

Cineworld, Solihull: Address, Phone Number, Cineworld Reviews: 3.5/5

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3.5
135 reviews
Excellent
33
Very good
41
Average
32
Poor
13
Terrible
16

Hampton7878
6 contributions
Terrible!
Oct 2021 • Family
Terrible customer service. We lost keys but couldn’t get back to the cinema due to work commitments. Customer Services is non UK based and it is impossible to get through to the cinema. 4 days and a number of calls later and we are still awaiting a call back.
Written November 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SteveS1970
Coventry, UK7,041 contributions
It’s been a long time
Jun 2021 • Friends
I haven’t been to the cinema for a long time, especially with the recent restrictions so we decided to head over to Touchwood to grab a film. It was Saturday afternoon and the shopping centre was busy and there were plenty of people in cinema.
Booking and paying was easy and straightforward to get to the screen. Great sound and visuals. The seats are nice and comfortable and we really enjoyed the film.
Written July 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jordan s
1 contribution
bad seats
Aug 2020
i was in the cinema with my kid and it was so hard to get a booster chair and when i got one it was to small for my kid and it was really dirty
Written September 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sandyfeet177
Birmingham, UK4 contributions
Local cinema - a bit pricey.
Jan 2020 • Couples
Cineworld Solihull has been our local cinema for a couple of decades. It’s clean, easy to get the seats we want. The only problem is, is that it’s really expensive. £14.85 for the super screen and £12.35 for a normal viewing is a lot of money to see a film. Then you have snacks and parking on top. We can afford it, but there are folks that simply couldn’t to go to the movies anymore and it seems unfair. The prices seem to have doubled over the past decade.
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Susan
65 contributions
Awful customer service
Dec 2019
We went to cineworld and had a terrible experience!

I went to see a film with my family and the projector broke after watching a myriad of adverts. We were told by the staff that the projector would be fixed within 15 minutes however we were still left sitting in the cinema a hour later.

We were given an apology and were told that we could refund our tickets outside. However when I went to refund them I was told that my receipt was invalid. The movie attendant had taken the correct receipt before I entered the cinema, meaning I couldn’t collect my refund.

I was upset that I had wasted a significant amount of my time and was met with unprofessional employees who didn’t seem to understand the policies of the cinema.

The only positive thing I could say is that they did give us free tickets to come back which was appreciated. However the customer communication and refund process was deeply unprofessional and I felt like I had been conned out of my money!
Written December 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nadia
6 contributions
Amazing customer service
Oct 2019
So I booked my tickets to see a film with my niece and on arrival I realized I left my phone in the Taxi we just got out of.
The young man on the desk looked for my booking on the computer but could not find it, so a lady called Betsy ( I think, according to my niece that's what her name badge said)
came over and said it was fine and to pick 2 seats. She then offered to ring my phone for me and she would come into the cinema as the adverts were on and let me know. She then told me no one answered, only to then take the taxi number down and ring them for me. Cut a long story short, 10 mins late she comes over to me just before the film started and hands me my phone, she took the time to go downstairs and collect it off the driver for me. Absolutely amazing customer service from her and the young man on the desk.
Thank you once again!
Written October 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

busterSolihull
Birmingham, UK1,386 contributions
Expensive Tuesdays
Oct 2019
My wife and I would rather drive the extra 25 mins to Empire Cinema at Rubery as it saves us a total of £12.00 for Tuesdays day or evening.
Written October 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SteveS1970
Coventry, UK7,041 contributions
Rainy Saturday afternoon
Jul 2019 • Couples
It was a rainy day so rather than stay in we decided to have a look around Touchwood and to the cinema. It is expensive to see a film without the 241 but got us out of the house. Decent cinema with comfortable seats and a great sound system. There wasn’t much we wanted to see so we watched the latest Lion King which was worth seeing.
Written July 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Paul_Vicky
Plymouth, UK235 contributions
Afternoon show
Jul 2019 • Couples
Had a coupon to save some money which made it more reasonable otherwise would have been too expensive. Chairs were comfortable and cinema generally good. We had some popcorn which was very nice.
Written July 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rachael P
Birmingham, UK798 contributions
Birthday preparations
Jul 2019 • Solo
I popped into the cinema to look into organising a birthday party for my son. Spoken with the Manager Jodie who was really supportive and autism awear able to explain to me when the cinema was usually quiet and calm. Explained cost and food deals etc.
I loved the spiderman display and will be using this cinema in the future.
Written July 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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