Maidstone Leisure Centre
Maidstone Leisure Centre
3.5
6:30 AM - 10:00 PM
Monday
6:30 AM - 10:00 PM
Tuesday
6:30 AM - 10:00 PM
Wednesday
6:30 AM - 10:00 PM
Thursday
6:30 AM - 10:00 PM
Friday
6:30 AM - 10:00 PM
Saturday
7:00 AM - 8:00 PM
Sunday
7:00 AM - 8:00 PM
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
3.5
340 reviews
Excellent
149
Very good
62
Average
37
Poor
49
Terrible
43
Samantha B
Maidstone, UK16 contributions
Jan 2020 • Family
I take my son here quite often for swimming, we both really enjoy the pool, it’s always clean and always has a life guard sometimes 2 or 3 of them. It’s good to see, obviously for lifesaving reasons and because they make swimmers keep to the rules of the pool which makes for a more enjoyable time.
They take safety seriously which is something I really like about there.
The family pool itself has different depths, all clearly signposted. It’s also got a little area where your children can play with water filling the buckets up and tipping them out. They have a water wall too, where the water pours down the wall but it’s far enough away from the wall that you can actually get behind it which the children enjoy.
They have floats and toys in the pool most of the time, they take them all out before they start the wave machine which is an extra enjoyment especially for my son who loves the waves. You can choose to stay in a different area of the pool if you’re not into waves and you get a bit less of the impact which is good. There’s also a smaller pool next to it which is only a couple of feet deep so that you can teach your child to swim. They also have a little circular pool of water where you can sit down, it has water coming out of holes inside the pool so it feels a little like a spa, it’s generally a little warmer in this one too.
I’d definitely recommend this place to anyone with families or young children. There are more pools in the leisure centre, one is a normal Olympic pool with lanes in it. Then they have a diving pool with 3 different levelled diving boards.
Then they have a sectioned off area where they use the 2 pools in there for school swimming lessons and normal swimming lessons. Again this is just a few feet deep.
The changing rooms are always clean, there are usually people walking round checking everything.
There is a family changing area and then separated female and male changing areas. There are always locker space for your clothes and bags. Bring a £1 with you for a refundable locker.
If you’re planning on going here I would definitely recommend the pools.
There are load of other things happening in the leisure centre. Their website is the best thing to look on for all the other activities they do. We only go swimming there so I can’t say anything more about the other activities they do.
They do also hold events here too, from medal work in certain sports to full blown family fun days.
They take safety seriously which is something I really like about there.
The family pool itself has different depths, all clearly signposted. It’s also got a little area where your children can play with water filling the buckets up and tipping them out. They have a water wall too, where the water pours down the wall but it’s far enough away from the wall that you can actually get behind it which the children enjoy.
They have floats and toys in the pool most of the time, they take them all out before they start the wave machine which is an extra enjoyment especially for my son who loves the waves. You can choose to stay in a different area of the pool if you’re not into waves and you get a bit less of the impact which is good. There’s also a smaller pool next to it which is only a couple of feet deep so that you can teach your child to swim. They also have a little circular pool of water where you can sit down, it has water coming out of holes inside the pool so it feels a little like a spa, it’s generally a little warmer in this one too.
I’d definitely recommend this place to anyone with families or young children. There are more pools in the leisure centre, one is a normal Olympic pool with lanes in it. Then they have a diving pool with 3 different levelled diving boards.
Then they have a sectioned off area where they use the 2 pools in there for school swimming lessons and normal swimming lessons. Again this is just a few feet deep.
The changing rooms are always clean, there are usually people walking round checking everything.
There is a family changing area and then separated female and male changing areas. There are always locker space for your clothes and bags. Bring a £1 with you for a refundable locker.
If you’re planning on going here I would definitely recommend the pools.
There are load of other things happening in the leisure centre. Their website is the best thing to look on for all the other activities they do. We only go swimming there so I can’t say anything more about the other activities they do.
They do also hold events here too, from medal work in certain sports to full blown family fun days.
Written February 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Samantha,
Thank you for taking the time to leave a review regarding your visits to our swimming pool. We are glad to hear that you enjoy your swimming here with us. Your feedback will be very useful to families looking into our facilities so this is great!
We look forward to seeing you again soon.
Written March 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John G
Greater London, UK76 contributions
Jul 2022
Went to the Leisure centre for the first time and I have to say the Staff were great, the Soft play area was great and The Swimming Poo was fantastic and our 4 year old Granddaughter loved it. Only one issue which was the Changing Rooms were dirty and had rubbish in most of them. I really think someone should go round every half hour or so to clean them. Other that that Great Place l
Written July 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ron B
Bearsted, UK21 contributions
Sep 2022 • Family
Nice swimming pool. Very good for children of all ages. Changing facilities shocking and smell or urine. Always dirty in the changing rooms. Locks always broken so out of use. Such a shame that it’s shockingly managed. Plus the booking system worked wonders with no issues. Shocked they don’t use it.
Written September 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy L
Epsom, England, United Kingdom11 contributions
Sep 2021 • Family
I would strongly advise anybody against using maidstone leisure centre for their child's swimming lessons. It is not often I feel the need to do this but I am absolutely appalled with how we have been treated by the leisure centre over the last 3 months. Before the summer holidays, my daughter cut her leg badly in the pool. She walked over to me leaving a trail of blood and the instructed fobbed me off and just said "it happens all the time" well, it shouldn't be happening all of the times, the pools should be maintained so they aren't dangerous and causing injury! On top of this my daughters blood was everywhere and nobody batted an eyelid or tried to clean it.
A few weeks later, they cancelled our lessons about an hour before we were due to turn up before the summer for 2 weeks. Never received a refund. We were then supposed to be offered an intensive swimming course which we were never offered. Tried ringing them for about a month straight about it but they just leave the phone off of the hook so they don't have to answer it.
Today I have turned up to send my child for her lesson and nobody turns up to take her in! 15 mins pass and we are told the lesson time has changed, but nobody thinks to tell us this. I have places to be and a younger child who I need to get fed and into bed. He fell asleep without tea tonight due to this. Could have been avoided with a bit of communication. The lesson also finishes early. I am SO close to cancelling her membership because I am sick to the back teeth of it. I have tried contacting their staff and I have just been ignored time and time again.
On top of this, the centre is dirty and smelly and has been for months! Changing rooms stink of urine and fish. Showers are scalding hot to the point you can't stand under them for too long, certainly too hot for children. AVOID.
The staff clearly don't give a s*** because they have ignored all complaints made not only by me but by other members of staff and have done absolutely nothing!!!
A few weeks later, they cancelled our lessons about an hour before we were due to turn up before the summer for 2 weeks. Never received a refund. We were then supposed to be offered an intensive swimming course which we were never offered. Tried ringing them for about a month straight about it but they just leave the phone off of the hook so they don't have to answer it.
Today I have turned up to send my child for her lesson and nobody turns up to take her in! 15 mins pass and we are told the lesson time has changed, but nobody thinks to tell us this. I have places to be and a younger child who I need to get fed and into bed. He fell asleep without tea tonight due to this. Could have been avoided with a bit of communication. The lesson also finishes early. I am SO close to cancelling her membership because I am sick to the back teeth of it. I have tried contacting their staff and I have just been ignored time and time again.
On top of this, the centre is dirty and smelly and has been for months! Changing rooms stink of urine and fish. Showers are scalding hot to the point you can't stand under them for too long, certainly too hot for children. AVOID.
The staff clearly don't give a s*** because they have ignored all complaints made not only by me but by other members of staff and have done absolutely nothing!!!
Written September 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Val J
Maidstone, UK19 contributions
Jul 2020
We decided to book a swim for when The pool reopened and the fact only the fitness pool was open wasn’t a problem for us.
The booking process online was really easy and the instructions were very clear on what we should do at the leisure centre, we arrived as suggested 10 minutes after The session start time as we wouldn’t swim the whole hour and found the changing rooms empty.
We took our bag poolside as instructed & in the pool there was one large slow swimming lane and a smaller slow lane then two or three medium speed swimming lanes and 2 fast swimming lanes; each of the smaller lanes had two or three people in and the largest slow lane had approximately 6 when we arrived. The lifeguard asked people to move along if they could so that they could spread the numbers out.
The lifeguard on duty James was keeping everyone entertained singing along with some of the swimmers in the slow lane with a variety of songs which made everyone laugh and smile. We were given plenty of notice for when our session was nearly up and were able to change In the family changing rooms.
All in all, the new normal swimming was brilliant, if only for adults as children are not allowed in just yet.
The booking process online was really easy and the instructions were very clear on what we should do at the leisure centre, we arrived as suggested 10 minutes after The session start time as we wouldn’t swim the whole hour and found the changing rooms empty.
We took our bag poolside as instructed & in the pool there was one large slow swimming lane and a smaller slow lane then two or three medium speed swimming lanes and 2 fast swimming lanes; each of the smaller lanes had two or three people in and the largest slow lane had approximately 6 when we arrived. The lifeguard asked people to move along if they could so that they could spread the numbers out.
The lifeguard on duty James was keeping everyone entertained singing along with some of the swimmers in the slow lane with a variety of songs which made everyone laugh and smile. We were given plenty of notice for when our session was nearly up and were able to change In the family changing rooms.
All in all, the new normal swimming was brilliant, if only for adults as children are not allowed in just yet.
Written July 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
bournville2009
London, UK82 contributions
Aug 2022 • Family
Let me start by saying I’ve rated this venue poor not because of the facilities but because of the hygiene and cleanliness! The lagoon/fun pool was great kids loved it water is warm, they had slide,waves and floats all going which was great even had good music playing to get you in the spirit of summer and top it all it wasn’t to busy/overcrowded. The changing rooms and showers were of an ok standard but you can see in places they are tired some hairdryers weren’t working. We went to the cafeteria after and the only got food they sold was chips which is something I suppose when we received our portion of chips was a fair price for the portion you got but the quality was awful the chips were way overcooked and inside were still raw they looked like they had been cooked in old oil so I sent them back and got a refund. The toilets downstairs in the dingy tired unclean Polar Adventure/ adventure slides are a lot to be desired I went into the ladies and walked straight back out and ade a complaint straight away, the smell of urine was overpowering, one of the toilets was out of order and the other one had used sanitary towels all around the toilet on the floor it was disgusting on reporting it the young girl did go into the toilets to clean them.
Irrespective of this they should’ve been cleaned and checked regularly in order for this not to have happened.
Overall this place is only recommended for the Swimming and the soft play in my opinion Just don’t use the toilet or make sure you take lots of sanitiser with you and definitely don’t buy any chips from their café
Irrespective of this they should’ve been cleaned and checked regularly in order for this not to have happened.
Overall this place is only recommended for the Swimming and the soft play in my opinion Just don’t use the toilet or make sure you take lots of sanitiser with you and definitely don’t buy any chips from their café
Written August 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
DFLaura27
Chatham, UK51 contributions
Aug 2022 • Family
Didn’t even get through the front door.
No booking system (well, there is a link to book, but it takes you to a booking system for pools in basingstoke and Birmingham!!) (see photos). We drove half an hour with our two children to arrive to a huge queue and a woman telling everyone they were ‘at capacity’ and it was a ‘one in, one out’ system now, which would have taken a good hour at least! So we left, much to the disappointment of our children .
Ridiculous, why have they scrapped their booking system? The woman said there was a note at the top of the website, which there isn’t.. (see photos)
We won’t be returning.
No booking system (well, there is a link to book, but it takes you to a booking system for pools in basingstoke and Birmingham!!) (see photos). We drove half an hour with our two children to arrive to a huge queue and a woman telling everyone they were ‘at capacity’ and it was a ‘one in, one out’ system now, which would have taken a good hour at least! So we left, much to the disappointment of our children .
Ridiculous, why have they scrapped their booking system? The woman said there was a note at the top of the website, which there isn’t.. (see photos)
We won’t be returning.
Written August 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Holiday Queen 👸
43 contributions
Jan 2023 • Family
Maidstone leisure centre is not even a functioning running swimming pool !
They have 5 pools 6 even and they put 80 people in one pool. They don’t have the diving board open or the slide or the aqua climbing pool it just there kids can see it but it is closed !! They don’t have the lazy river open , they don’t have the bubbles in the jacuzzi’ on !
My teenage boys was really disappointed ☹️ after a very long drive. When I asked the manager he said: no it’s not open because health and safety. I phoned before I arrived and asked if I needed to book I asked if it everything was open. On my arrival she said they reached their capacity !!! And we had to wait. What a poor show yeah who is running the place ? Shocking!!! nothing like what it used to be !
Long way for nothing , The life guards as I watched on all they did was bicker between each other ! Really unprofessional to when they are supposed to be looking out for the kids playing.
Not recommended at all !
They have 5 pools 6 even and they put 80 people in one pool. They don’t have the diving board open or the slide or the aqua climbing pool it just there kids can see it but it is closed !! They don’t have the lazy river open , they don’t have the bubbles in the jacuzzi’ on !
My teenage boys was really disappointed ☹️ after a very long drive. When I asked the manager he said: no it’s not open because health and safety. I phoned before I arrived and asked if I needed to book I asked if it everything was open. On my arrival she said they reached their capacity !!! And we had to wait. What a poor show yeah who is running the place ? Shocking!!! nothing like what it used to be !
Long way for nothing , The life guards as I watched on all they did was bicker between each other ! Really unprofessional to when they are supposed to be looking out for the kids playing.
Not recommended at all !
Written January 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
eloise
Kent, UK6 contributions
Aug 2021
You are given a time slot on arrival, we had to wait 2 hours for our swim time. Toilets were the worst I’ve ever seen, with brown sludge in every corner and dirty nappies on the floor. They clearly hadn’t been checked or cleaned for some time. Cafe was closed and the vending machines were either broken or only accepted cash! We were unable to get our children a drink of water. Absolutely disgraceful. They let every child waiting to swim into the soft play area, so it was massively overcrowded yet the polar slides were closed due to COVID restrictions (August 2021). What a joke. We will not be returning. This place needs an inspection.
Written August 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ryan L
10 contributions
Sep 2020 • Family
Despite having two confirmation emails confirming cancellation of membership for my kids swim lessons. I have now, for the second month, been charged. I still have not been refunded for the first instance despite numerous emails to them. They never answer the phone. They acknowledge receipt of emails but don’t call or email back.
Thoroughly annoyed with them. We stopped membership because of poor service levels and this seems to be a continuing theme.
Hopefully someone will see this and decide to do something?
Thoroughly annoyed with them. We stopped membership because of poor service levels and this seems to be a continuing theme.
Hopefully someone will see this and decide to do something?
Written September 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sylwia W
Birmingham, UK12 contributions
Hello! How has the others find their swimming lessons? I am interested in adults swimming lessons but as it is run by the same company for the child as well then any feedback will be appreciated. Thank you.
LeandaDarling
Kent, UK4 contributions
i had the same problem only its knock on effects will ruin the life i live at the moment. im sorry no one from the pool responded to you i expect the same ask im just one person being conned out of money when i always thought it was a free carpark with no restrictions to people using the center
its outrageous that you cant get any help and for me it has been life changing to a point that i really think this is going to change my life for the worst. i wished i had never decided to go to there disability group swim
we even called ahead of time and not once did they tell us about the car park, and no where does it say dont forget or you get 100 pound parking charge
LeandaDarling
Kent, UK4 contributions
i wish someone had "urged" me at the counter to safeguard myself. This did not happen and it was not even a busy period at the pool.
it is good to know that there is no way to speak to this car park management that even though they claim to respond in 24 hours, not once in 37 calls did they ring back.
and when you appeal, which i might add the pool sent for me, was also completely ignored. and i was never sent a copy of what was sent to the car park as i trusted that the people who hired them would know what to do, that i was safe 40 pounds became 100 pounds.... it makes me cry inside that i was late filling in a form to say what a wonderful time i had. recommending the pool to other disabled people.
ZappSouthEastUK
South East UK62 contributions
Does anyone know if one adult can take two children (aged 7 and 5) swimming at this facility.
Alex C
Cuxton, England, United Kingdom1 contribution
Hi,
Yes, the ratio for adult to child swimming is as detailed below:
Children aged 4-7 must be accompanied by a
responsible adult (16+) in the ratio of 2:1. If one or
more child is under the age of 4 they must be
wearing suitable buoyancy aids such as armbands or
floatation jackets. Children under the age of 4 may
swim without buoyancy aids on a 1:1 basis.
Maidstone Leisure Centre - All You Need to Know BEFORE You Go
Frequently Asked Questions about Maidstone Leisure Centre
- Maidstone Leisure Centre is open:
- Mon - Fri 6:30 AM - 10:00 PM
- Sat - Sun 7:00 AM - 8:00 PM
- Hotels near Maidstone Leisure Centre:
- (1.03 mi) Travelodge Maidstone Central
- (0.70 mi) Stone Court House
- (4.08 mi) Glamping at Rankins Farm
- (4.35 mi) Kits Coty Glamping
- (1.12 mi) Premier Inn Maidstone Town Centre hotel
- Restaurants near Maidstone Leisure Centre:
- (0.17 mi) Mote Park Cafe
- (0.88 mi) Notorious BRG Maidstone
- (0.67 mi) Shamrat
- (0.69 mi) Vesuvius
- (1.05 mi) Funky Feast