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The website is easy to follow and I had no problem booking on line. As soon as you enter the drive, there are people to check you can visit and where to park. Even though there outside there wearing face shields. You have to check in and are given a wrist band. They have made the visit one way and have definitely done a lot of work since we last visited, which was well before Covid19. The grounds were well kept and tidy. Got some lovely pictures of the wildlife and castle plus scenery. We didn’t eat or drink so can’t comment on that. Everyone was keeping there social distancing, so made the visit very enjoyable. It’s good to see the management respond to feedback on here. I hope as mentioned by a recent review, I don’t have an issue booking my next visit?…
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Date of experience: November 2020
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Fantastic open spaces, views of the spectacular castle and the magnificent adventure playground for the children. First time we had done the maze and the grotto. The grotto in particular is splendid. Copious water fowl.
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Date of experience: November 2020
1 Helpful vote
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Very impressed with the play areas - wooden large structures and a nice variety of swings. Spent 2 whole hours in the two areas...! Grounds are beautiful as is the castle BUT the experience is let down by the poor food that is on offer. We expected far better than barely luke warm soup, and a small selection of pre packaged sandwiches. The other food outlet looked like it was doing basic burger and chips. There are so many tastier, healthier cafe foods you could be providing. Including pop up pizza ovens. So many places offer this, it's not difficult. Take a look at the National Trust cafes - you should be offering that level of fresh quality. This really needs attention as it's a big downfall to what you're offering and I'm surprised that at the level of brand that Leeds castle is, that this important element has been forgotten and only the most basic, low quality food is being offered.…
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Date of experience: November 2020
1 Helpful vote
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Response from LeedsCastleKent, Senior Marketing Executive at Leeds Castle
Responded 5 days ago
Hi Beccy, thank you for your review. We are pleased that you had a good day out. Your comments about the food will be passed onto the catering team. Thank you for your feedback.
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Since COVID my friends and I have been visiting each week and it is lovely but I am amazed that there is nowhere to shelter in bad weather. Today there was torrential rain . We had to cut our visit short. One small seating area near the coffee shop is all that there is and in this socially distant times useless. Saw many families trying to get out of the rain in those newly erected garden sheds ! Does the management care about this . Such a shame . Maybe they think it will spoil the look . The restaurant is it owned by the Castle because you can't get a coffee in there just food , again rather silly . Despite this a good visit…
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Date of experience: November 2020
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Response from LeedsCastleKent, Senior Marketing Executive at Leeds Castle
Responded 1 week ago
Hi Kate, unfortunately due to the National Lockdown we are only permitted to open our outdoor locations, the only indoor locations that remain can only be used for takeaway food/drink only. Please be assured that when the restrictions ease that there will be plenty of indoor locations available to shelter from the rain.
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Excellent i love to go back. Boys enjoyed it very much. Wife asked to bring all in-laws soon. But without me hope.
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Date of experience: September 2020
1 Helpful vote
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Response from LeedsCastleKent, Senior Marketing Executive at Leeds Castle
Responded 1 week ago
Thank you for your review. We hope to see you again soon.
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