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Jump Factory

Unit B Rutherford Road | Unit B, Basingstoke RG24 8PD, England
+44 1256 327772
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Review Highlights
Brilliant energy burning fun

We’re visited with 3 young children during term time. We had the whole arena to ourselves and the... read more

Reviewed June 7, 2018
WendyKizz
,
Brisvegas
via mobile
Birthday party

My son had his party here and it was so easy. Everything ran smoothly with an hours jumping, then... read more

Reviewed May 21, 2018
Claire C
,
Basingstoke, United Kingdom
via mobile
Read all 77 reviews
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Overview
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Jump Factory is Basingstoke's only Trampoline Park offering 15,000 sq ft of trampolining fun. We have over 80 trampolines and 6 trampoline areas: Dodgeball, Walk The Wall, Basketball, Airbag, Half Pipes and Free Jump Area with angled walls. We have a fantastic mezzanine cafe which overlooks the whole park. It offers a wide range of hot and cold drinks (including smoothies and Starslush), pizzas, pastries and cakes. We host children's parties, Toddler Sessions, Parkour/Free Running Academy, SEN Sessions or just pop in to one of our open jump sessions and see what all the fuss is about! Perfect for promoting active life, fitness and fun!
  • Excellent50%
  • Very good25%
  • Average15%
  • Poor5%
  • Terrible5%
Travelers talk about
“safety video” (9 reviews)
“pizza hut” (3 reviews)
Suggested Duration: 1-2 hours
LOCATION
Unit B Rutherford Road | Unit B, Basingstoke RG24 8PD, England
CONTACT
Website
+44 1256 327772
Write a ReviewReviews (77)
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All reviews
"safety video"
in 9 reviews
"viewing gallery"
in 6 reviews
"pizza hut"
in 3 reviews
"gravity force"
in 2 reviews
"great fun"
in 8 reviews
"party room"
in 3 reviews
"seating area"
in 3 reviews
"birthday party"
in 4 reviews
"half term"
in 3 reviews
"school holidays"
in 2 reviews
"plenty of parking"
in 2 reviews
"whole family"
in 2 reviews
"my daughter"
in 3 reviews
"bounce"
in 6 reviews
"dodgeball"
in 4 reviews
"session"
in 17 reviews
"cafe"
in 20 reviews
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1 - 10 of 77 reviews

Reviewed June 7, 2018 via mobile

We’re visited with 3 young children during term time. We had the whole arena to ourselves and the staff were very attentive and helpful. It’s a smallish set-up but has all the equipment you need to jump and throw a few tricks. The manager went...More

Thank WendyKizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUMPFACTORY, Manager at Jump Factory, responded to this reviewResponded June 8, 2018

Hi WendyKizz Thank you for your fantastic review. It's great to hear you all had such a good time. We look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2018 via mobile

My son had his party here and it was so easy. Everything ran smoothly with an hours jumping, then Pizza was delivered from Pizza Hut to our party room. The staff looking after us were super helpful. Would definitely recommend!

Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUMPFACTORY, Manager at Jump Factory, responded to this reviewResponded May 22, 2018

Hi Claire. Thank you for taking the time to leave this fantastic review! I will pass on your feedback to our team. Look forward to seeing you and your family again soon. Best wishes JF

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2018 via mobile

Thanks for a great party for our 6 year old. Everyone had a great time and Emily our host was fantastic at making sure everything run smoothly. A nice stress free enjoyable time! Thanks!

Thank emmasquibb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed April 2, 2018 via mobile

Last minute decision to come in and so glad that we did. A smaller venue compared to the likes of Gravity Force but this place has a big added extra, a Parkour section. Clean, nice cool temperature and very friendly staff. My boys (10 and...More

Thank TheCroods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUMPFACTORY, Manager at Jump Factory, responded to this reviewResponded April 3, 2018

Hi TheCroods. Thank you for taking the time to leave your fantastic review! :) I will pass your comments on to the team. We look forward to seeing you all again soon. Best wishes Kirsty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2018

We have now been to the Jump factory twice now. Both times the kids have enjoyed it. Even my wife had a go last time. Though I do like that its entertainment with exercise. The main issue is the refreshment. The Cafe is not the...More

Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUMPFACTORY, Manager at Jump Factory, responded to this reviewResponded March 13, 2018

Hi Ben. Thank you for your review! Great to hear you love jumping at Jump Factory! Thank you for your points about the cafe. We are continually trying to streamline our processes so welcome your feedback. We look forward to seeing you again soon! Best...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2018 via mobile

An amazing spotless and safe environment! Staff are exemplary and friendly! Professional in every aspect! A must for any novice or experienced trampoliner!

Thank Shona J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUMPFACTORY, Manager at Jump Factory, responded to this reviewResponded March 13, 2018

Thank you for taking the time to leave your superb review Shona! It's lovely to hear. I will pass your feedback on to our team. We look forward to seeing you again soon. Best wishes Kirsty, Operations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2018

This is a good venue to let the kids let off some steam! They love it and it's enjoyable to watch them, especially from the cafe.

Thank anneaxr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUMPFACTORY, Manager at Jump Factory, responded to this reviewResponded February 25, 2018

Thank you Anneaxr! Look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2018 via mobile

Used to go here a lot when it first opened but the place has really isn’t up to much compared to others. Staff are SO young it’s just cheap labour for who owns it and the staff are over the top with the little ones...More

Thank Daniellebartley1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUMPFACTORY, Manager at Jump Factory, responded to this reviewResponded February 19, 2018

Hi Danielle. Thank you for your feedback. Please could you email your contact telephone number to kirsty.mcphail@jumpfactory.co.uk so I can discuss your experience at Jump Factory with you. Many thanks. Best wishes Kirsty, Operations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2018 via mobile

Friendly staff, amazing place to take the little one at a good price too, also a good way to tire us adults out too! It has become a regular visit to jump factory

Thank jamescf91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUMPFACTORY, Manager at Jump Factory, responded to this reviewResponded March 13, 2018

Thank you for taking the time to leave your 5* feedback Jamescf91! I will pass your comments on to our team. We look forward to seeing you again soon. Best wishes Kirsty, Operations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2017 via mobile

Really good place for kids to burn off energy and have fun. They absolutely love it. Less busy late evenings and late Sunday afternoons. Is clean with good viewing area and cafe is fine, does the job. Staff have always been polite and friendly and...More

Thank Globalhawk2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Questions & Answers
REVIEW: Since writing my last review, I have revisited and decided to drop the score given from 5 to 2 although because my last review was too recent, TripAdvisor won't let me publish a new one. Although, since my last review, the smoothie menus that were in a bad condition had been removed, soap had been provided in the toilet and an air freshener had been installed, all of the other issues still exist and new issues have been noticed on my most recent visit. Firstly, in the cafe, the hand operated bin should be replaced with a pedal bin for hygiene reasons. Secondly, and this is the reason for the drastic score drop, the staff were more interested in joking around with each other (even kicking their walkie talkies around the floor) than actually taking their jobs seriously. Many children were failing to comply with the safety rules and because the main trampoline area was inadequately staffed they went unchallenged posing a danger to others. Additionally, when staff did pick up on this behaviour, they were far too lenient with the warning system meaning that the behaviour just continued anyway. I feel that the basketball area needs a time limit on it to ensure it is not taken up by the same people every time. This is a great shame, as it was brilliant last time and the very concept is such a great idea, it's just been poorly executed. One other thing is the cafe. The chairs seem very flimsy and the 'big 5' smoothie looked like vomit. The name also confused me, because there are only 4 fruits in it, according to the menu. Overall, I would like to see this place better managed before I would return. Staff require additional training and there is a general lack of attention to detail which subtracts fun from the overall experience.
June 12, 2016|
Answer
Response from JUMPFACTORY | Property representative |
Hi there. Please could I have your telephone number to speak to you directly about your issues rather then through a review website. Many thanks. Kind regards Kirsty Operations Manager.
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