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Alexander House Utopia Spa

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Address: Turners Hill, Crawley RH10 4QD, England
Phone Number: +44 (0) 1342 714914
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Read all 261 reviews
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    Excellent
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    Very good
  • 25
    Average
  • 16
    Poor
  • 12
    Terrible
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Following a bad restaurant / spa experience was sent a complimentary visit to include lunch.this time it could not have been more different. New and attentive staff, Job the head... read more

4 of 5 starsReviewed 2 weeks ago
InspectorNoccs
,
London, United Kingdom
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261 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Brighton, United Kingdom
Level Contributor
49 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Second visit to the spa, some elements were lovely but too many were not ok. Had a good massage, enjoyed the skin care session and gym equipment. Having the stairs painted while there seemed bizarre made the place smell of paint and meant had to be stepping around decorator going up and down stairs which happens a lot due to... More 

Helpful?
Thank AmyA354
London, United Kingdom
Level Contributor
28 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Following a bad restaurant / spa experience was sent a complimentary visit to include lunch.this time it could not have been more different. New and attentive staff, Job the head waiter was excellent ,friendly and brought a refreshing can do , efficient attitude from the staff, nice to see cleaner floor and we got the right meals. My only niggle... More 

Helpful?
Thank InspectorNoccs
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was very clean & the staff were very helpful it's set in a lovely surrounding nice & peaceful

Helpful?
Thank Pauline P
West Sussex, United Kingdom
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 15, 2016

Nothing screams boutique luxury more than a broken hot tub and a travel cup of tea!?? I booked a spa day for my mum and I to celebrate her 50th birthday and our day left us feeling very disappointed!! I don't disagree that the venue is in a very tranquil setting, and had the potential to have been 5* excellence-... More 

Helpful?
3 Thank Katie F
Brighton, United Kingdom
Level Contributor
22 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 14, 2016

I booked an Ayurvedic Spa Day at Utopia Spa. This really is a beautiful location, my top moment of the day was lying in the hot tub surrounded by trees, listening to birds sing and spotting an enormous brightly coloured butterfly. I recommend arriving early if you are having a spa day, I checked in at 9am on a Wednesday... More 

Helpful?
Thank Mrs C
Rochester, United Kingdom
Level Contributor
68 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 28, 2016

On day one we arrived for Afternoon Tea, had a very nice time but my Wife had developed a headache. I rang down from the room to the spa to book two head massages at 4pm. Left a message on the answerphone. At 6pm I went down to the Spa to purchase some painkillers. I asked if they had been... More 

Helpful?
1 Thank Pazzerino
Auckland Region, New Zealand
Level Contributor
100 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed May 30, 2016

This is just a lovely place to spend a day. To while away a few hours, and forget about the world. However be prepared to pay ALOT for the privalege. The staff were superb, but then that is expected at such a hotel. The amentinies first class and the lunch I had was divine. However I have certainly had better... More 

Helpful?
1 Thank MYSB
Crowborough, United Kingdom
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 23, 2016

Please be aware that if you are attending a private function (wedding etc) the prices at the bar are exorbitant. No price list on display so it is not until you go to pay that you find that the price for a glass of wine is £12.50 The wine is nothing special - a basic Sauvignon Blanc - but the... More 

Helpful?
Thank miller2go
Level Contributor
45 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 13, 2016 via mobile

Came with my friend for a spa day, on arrival offered tea and coffee whilst filling out medical forms, then we were shown down to the changing rooms. Very clean and tidy... Went through to pool area which wasn't as relaxing as you'd think, because of the water features in the pool makes it incredibly noisy!! I've been to a... More 

Helpful?
Thank Laurenx01x
Ludlow
Level Contributor
53 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 12, 2016

As part of our two day stay we made full use of the spa facilities. They can get crowded, particularly at weekends, after which changing rooms were untidy and in need of tlc. Odd things were not working eg men's steam room out of order. The massage treatments were very good.

Helpful?
Thank VandTLudlow

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