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Alexander House Utopia Spa

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Address: Turners Hill, Crawley RH10 4QD, England
Phone Number:
+44 1342 714914

TripAdvisor Reviewer Highlights

Read all 280 reviews
Visitor rating
  • 158
  • 62
    Very good
  • 26
  • 19
  • 13
It was ok

On arrival, the service from Charles was excellent. He showed us to our room and gave us a quick tour on the way. Our room was very nice with very nice bathroom and furnishing... read more

4 of 5 bubblesReviewed 4 weeks ago
via mobile
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280 Reviews from our TripAdvisor Community

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Showing 278: English reviews
Level Contributor
21 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW via mobile

I was given this as a birthday present last year. Having waited till now to enjoy this treat it was well worthwhile. When we arrived we were Warmly greeted by Keith the doorman with a big smile and personal attention to our table in the lounge that doubles up as the afternoon tea room. Our server who subsequently told us... More 

Thank Bobbysussex
Level Contributor
6 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 week ago via mobile

I booked into the spa after a business lunch because it was award winning, but the customer service and care in the spa left more to be desired. The gym facilities are good- cardio machines, free weights, yoga ball and more. The welcome in the spa was warm, but there wasn't a tour offered for first time users and footwear... More 

Thank Diana J
Guildford, United Kingdom
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

I have just spent a very pleasant day here (2nd visit) The staff were very sweet and coped admirably with my questions and explained everything very clearly. The treatments were divine and the lunch really tasty. The pool area is great and we enjoyed relaxing and chilling out between treatments. . Just what we needed after a stressful week at... More 

Thank Country_Bumpkin14
Level Contributor
72 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago via mobile

On arrival, the service from Charles was excellent. He showed us to our room and gave us a quick tour on the way. Our room was very nice with very nice bathroom and furnishing. There was a connecting door on our room though and you could easily listen to next doors conversations. I am only 5/8" and found the bed... More 

Thank Cliffbrighton
Oxted, United Kingdom
Level Contributor
128 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed January 28, 2017

we had a spa treatment as a present; but uprated to a day at the Spa. the treatments were very good. HOWEVER after 11ish all tea and coffee machines were removed. I ordered a tea for my husband and I thinking as NONE was available - this was within the package. When the tea came NO BILL was given. Hence... More 

3 Thank marnie t
London, United Kingdom
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed January 25, 2017

I stayed at the spa a few months ago for a spa day with a very good friend of mine. The place looks very nice and the spa itself is beautiful. But from the arrival we got a bad service . We had prepaid for a glass of prosecco on arrival and did not get it. We had to ask... More 

2 Thank sophielondon17
Whyteleafe, United Kingdom
Level Contributor
4 reviews
5 of 5 bubbles Reviewed January 20, 2017

Have just had my second spa day here and was just as good as the first.all the staff are very helpful and friendly and the ambience is so relaxing throughout. Used the gym, pool, steam room and had a full body massage and manicure which were wonderful. If I had a criticism, we booked an afternoon tea and although they... More 

Thank denisemarsden59
Horley, Surrey
Level Contributor
51 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed January 17, 2017

I have had two Spa Days at Alexander House in recent months and both occasions were very enjoyable and extremely relaxing. The experience is quite amazing, from the welcome, to the treatments and the delicious lunch. I managed to fit in a gym session, a swim and a splash in the amazing hydro-pool before a back massage. After lunch I... More 

Thank Sharon B
Crawley, United Kingdom
Level Contributor
27 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 17, 2017

Went with my daughter for a spa day and afternoon tea. Beautiful spa and all the facilities Felt a little rushed as we were booked for 2pm and our treat at 3pm so only had half an hour in pool etc before treatment and after treatment had on hour before our food so it felt a little rushed. They gave... More 

Thank Ann L
West Sussex
Level Contributor
228 reviews
51 attraction reviews
common_n_attraction_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed January 15, 2017 via mobile

We had read many reviews on here and listened to people's opinions before we decided to book. This was somewhere we had always talked about wanting to try, so we went with an open mind. On arrival the actual hotel building is very impressive, it looked very traditional and had beautiful grounds. At the spa reception desk we were asked... More 

2 Thank Travelstar76

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