Telford Steam Railway
Telford Steam Railway
4.5
Sunday
11:00 AM - 4:30 PM
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2-3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
309 reviews
Excellent
226
Very good
44
Average
13
Poor
11
Terrible
15

Jenny B
Coventry, UK33 contributions
Dec 2022 • Family
We had a fabulous time on the Polar Express tonight.
The park and ride to the station was fast and available. The entertainment whilst waiting at the station good and engaging for the children.

Once on the platform the snow and effects when the train arrived were great and my daughter was mesmerised.

Once on the train the entertainment and characters were great. Engaging and fun.
We participated throughout and really enjoyed ourselves.

My only criticism was once the train had returned to the station you walked through a heated tent towards the bus stop. Unfortunately there was only one bus running which meant we had to wait outside in the cold for approximately 10 minutes. Fortunately we were wrapped up well enough to accommodate this but some families were only in dressing gowns and pjs which meant some of the young children were very cold. It would have been much better if the organisers controlled the queue to the bus and kept the queue inside until the bus arrived.
Written December 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ste baker
Kingswinford, UK494 contributions
Dec 2021 • Family
What a magical way to see Santa!!!

I went Sunday night 6:40pm train, with my young boys (8 & 5), my wife, grandparents and sister & brother in law and their young girls (4 & newborn).

I cannot praise the experience enough. Easily the best Santa visit we’ve ever had by a country mile.

I’ve seen photos of other Polar Express trains around the county and the really do look cheap and poor compared to this one at Telford.

Everything ran so smoothly, there was no waiting around. We parked and got straight into a bus, after the event another bus was waiting.

The guy entertaining before getting on the train was funny.

The build up to the train arriving was magical and when the train actually arrives WOW!!!! So good we all had a great night.

Not like your typical Santa visit where you sit on his lap and have a chat, he came onto the carriage and gave each child a Bell and had a brief chat and a photo.

If you’ve never done this YOU MUST do it.

Staff were brilliant on and off the train.

Well worth the money
Written December 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Simon A
Cannock, UK39 contributions
Nov 2022 • Family
Having visited the Polar Express train ride numerous times (2018, 2019 and 2021 previously) this was one of our most enjoyable! 2021 was slightly disappointing, but improvements have been made and it felt truly magical once again!

The pre departure entertainment was good. Kids loved looking around the model railway too.

The platform experience was great, lots of snow and the story of the polar express began.

Onboard, the conductor and chefs were great in providing songs and dance involving all.

Santa gets onboard at the North Pole and hands out bells to all. My kids were on awe (aged 4 and 6).
All other actors were good too.

Yes the train ride isn't much itself, but it's all about using your imagination and being a 'believer'!

Fully recommend for young families! Only suggestion based on our 2021 visit is that seats in the middle of the carriage are much more preferred as it feels more imersive than being sat right at the end.
Written November 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rebecca B
1 contribution
Dec 2022 • Family
This email was sent on 22/12/22 regarding the polar express...

Good evening

I am currently driving home from our visit to your Polar Express tonight. Our booking was in the Prancer carriage at 6.20pm. Booking reference: D436CPS38.

Sadly, I wanted to shared how thoroughly disappointed my family and I were with the visit.

Previously, we came to your event three years ago and found this truly magical.

I understand that since then cost cutting measures have undoubtedly been needed; however I feel these really affected the quality of the visit when paying premium prices. The main issues included:

Very poor acting by the conductor. He did not know many of the lines from the songs and was corrected about where he should be and what to do several times by the chef. It was also very difficult to hear due to poor sound and lack of enthusiasm.

The quality of the hot chocolate and cookie that has declined to brown water and a plastic biscuit. This was previously warm and tasted home made, linking to something to enjoy as part of the story.

The time with Santa was the most disappointing. He simply said hello and Merry Christmas to my girls. When they asked for a photo, the reply was 'quickly' and rushed off before this was even taken. This really took away the magic for my little girl and left me quite upset.

When we arrived at the 'North Pole', my other little girl pointed out that parts were hanging off the scenery!

I have been very saddened by this as our only Christmas experience and Santa visit this year. I am sure that you can appreciate that families look forward to these events with so many other savings needing to be made. It's too late to find a worthwhile experience for my children this Christmas now to make those precious memories. This has left me feeling devastated after looking forward to this all year.

When asking my daughter what she enjoyed most about tonight, she talked about the funny man before we got on the train; Santa completely forgotten because it was so brief.

Please take this into account when planning next year's event and ensure that customers receive what they pay for rather than a cheapened version as this really does affect the magic of Christmas for families.

Regards
Written January 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Paul F
4 contributions
Dec 2022 • Family
We last came here in December 18, when our children were 5 and 9. Very very enjoyable experience. This year we had the 4.45 train, we arrived an hour early as it suggested in our letter, and we were 50 minutes late departing.

When we came in 18, there were lots of stores where you could buy food, buy hot drinks, including mulled wine and alcohol if required. There were also a few stores where you could buy merchandise for example handheld toys which would light up. There was also Christmas music being played and fake snow constantly coming down within this area. It felt so so Christmassy and was a great way to start the experience, especially as you had around one hour to walk around Jordan, experience. I was also a small tent which provided entertainment, but there was not a lot seating very very warm.

How different things change in four years, we were told again to arrive one hour before, so we did as we expected the same as four years ago. There was the small tent with Entertainment, and there was nothing else apart from a cafe.

We felt so deflated, especially when we were told there was an approximate 15 minutes delay when actually, it was nearly an hour, so we had nearly 2 hours where we can just sit in a café or go to the small Entertainment tent.

To say we were disappointed is an understatement.

With regards to being on the train, the cookies were terrible and not the same quality as previous and the hot chocolate was barely warm the previous time I think we were spoilt with the Santa. We had in our carriage as he took the time to talk to all the children, and he looked a genuine Santa, this one was not so good. On this occasion a select few he spoke to, and did not have time for photos, where previously the Santa did. Last time we had smoky, who was absolutely awesome, this time it was a female and she was appalling..

This is not a cheap trip, especially even more so in this current climate, really really disappointed and feel let down. There were a couple of surprises within the carriage in terms of additional singers. In terms of a little boy and girl who were good.

Unfortunately will never do this again
Written December 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

calmer
york england28 contributions
Dec 2022 • Family
Really disappointed with the polar express. We were informed to be there an hour before which we did however with two young children there is no need to be this early. Waiting for the train was lovely but you didn’t actually realise there were characters until you could see them on the small stage. Once on the train the staff were enthusiastic and lovely. Seats were full of crumbs thanks to previous passengers. When the train set off there was nothing for the children to see out of the window expect the same building that you passed back and forth. Eventually we pulled up to the ‘North Pole’ to be informed by our 5 year old that it was all made out of paper and wasn’t the North Pole which made him not believe. Santa with the bells was the highlight for the children. Total waste of £200 and will not be returning as this wasn’t magical as it was advertised, really disappointed.
Written December 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Emily B
17 contributions
Dec 2021 • Family
We went for the polar express today- I was so so excited!! It was a huge let down! The train station is a thin platform and rammed with people so you couldn’t see the train approaching, no entertainment/ nothing to do before you get on. We were in the Cupid carriage at the end of the train so couldn’t even see let alone feel the artificial snow or hear the conductor before we boarded.
The ladies onboard were kind to the children and the conductor in our carriage did his best, but we only spoke to him for about 30 seconds as we were the last people he saw and he was rushed. The North Pole and the northern lights were literally horrific! The houses on the drive home looked far more impressive!
If I’d have paid £15 per ticket I’d be ok with the experience, but certainly not the extortionate price we paid! I was expecting magic- but magic it was not!
Written December 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

cmr82uk
Pelsall, UK38 contributions
Dec 2021 • Family
The whole experience was a massive disappointment, total waste of money for nearly £160 for a family of four.
There was no atmosphere on the train the staff didn’t seem particularly interested and time with santa was very limited.
The hot chocolate was cold and disgusting.
I honestly do not know how they can justify charging those prices for such a mediocre experience that lasted barely an hour. Don’t waste your money on this, as there is far far better experiences out there for the money they are charging.
The kids get no gift except for a bell, but then they ferry you straight into shop at the end of the train journey expecting you to spend more money on cheap tat.
Written December 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

timbotambo
UK96 contributions
Dec 2021 • Family
Got to agree with the other negative reviews for The Polar Express, it is extremely expensive for what it is. Perhaps best to think of it as a "moving pantomime" rather than an immersive experience. The coach transfer was also painfully long in terms of queue and journey. Being shunted up and down the track isn't so bad since they have to manage with what you have (we went in the dark thankfully). Honestly though the worst thing is the "North Pole". As a train ride there is the entire point of the Polar Express you would expect far more than some very cheap and tired looking backdrops which wouldn't look out of place at a primary school nativity, surrounded by what looked like wasteland. So much can be achieved with the right lighting and projections, screens, outdoor lights etc but there was such little effort and it made the whole journey hard to explain to the kids. Santa also spent next to no time with the kids and didn't even post for photos. Maybe we were expecting more from all the hype but all of us were so dissapointed and did not offer value for money. The gift shop at the end was also extremely expensive. Wouldn't return.
Written December 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Hollie B
Telford, UK126 contributions
Nov 2022
Firstly all the staff at the railway are so lovely and helpful - I got confused and accidentally bought twice the amount of tickets than I wanted. The Customer Service Team were really quick to get back to me and so helpful over what was ultimately my error so I really appreciated that.

The Park & Ride and directions were really easy to understand. We didn't wait long for the shuttle bus either way and again all staff were really helpful and friendly.

The Polar Express ride was magical, the staff were all really enthuastic and remained in character at all times. We went as four adults and never felt left out of the magic at any point. Santa Claus in particular was brilliant and the bells given out are of good quality, I was worried the ring would be quite tinny but they are perfect. The little girl who sings was also excellent, very brave!

My literal only complaint would be when waiting on the platform we were in the Comet carraige which was right at the end of the platform in darkness and with little decoration. Also during the snowing bit we didn't get any down our end which was disappointing. I didn't mind being far from the scene as the microphones were good and the actors were stood on a platform so it was easy to see but I think at least including our section in the snow bit wouldn't have gone amiss and is the only reason I haven't given this experience 5 stars.

Also I bought the book of the Polar Express in the gift shop and upon getting home it's upside down and back to front on the inside - luckily I bought it for me and not as a gift!

Overall I had a really good experience which I would recommend and would be happy to do again.
Written November 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Telford Steam Railway - All You Need to Know BEFORE You Go

Frequently Asked Questions about Telford Steam Railway

Telford Steam Railway is open:
  • Sun - Sun 11:00 AM - 4:30 PM


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