Thank you for this feedback, we hope to welcome you back many more times in the future. Darren Chivers customer service manager

Thanks for your 5 star rating and review! we love reading feedback like this and hope you have many more enjoyable visits to the Arts Centre Darren Chivers Customer Service Manager

Now when you say A listers......you might be surprised at some of the big names who enjoy trying their material out on a smaller and more intimate audience at the Arts Centre! Thanks for the 4 stars and the lovely feedback Darren Chivers Customer Service Manager

Thanks for your review and and rating, we hope to welcome you back soon Darren Chivers Customer Service Manager

thanks for the 5 star review and rating, we hope to welcome you back again soon Darren Chivers Customer Service Manager

Thanks for this review and rating, we hope you keep coming back to visit Darren Chivers Customer Service Manager

Thank you for your review, I can see that you clearly did not enjoy your visit which is also sad to hear. It is very disappointing to read you describe the venue as 'seedy', I certainly do not feel the Arts Centre is sordid or disreputable and have never heard this generally much loved venue described in such a negative way. To address your points. We do not have an official designated smoking area but there is an ash tray outside for people to extinguish their cigarette before entering the building which is there to avoid us having an entrance littered with cigarette butts. As you are aware the day in question saw excessive temperatures one the hottest day of the year for many years, any building that does not have the luxury of air con would see increased temperatures as we did. We do not have air conditioning in this lovely old building, it was not equipped with this when built and the age and layout of the venue now does not make that an easy fix, it is something we have looked into the past. As a venue we always do all we can to keep temperatures as low as possible to make the venue as comfortable as possible for our audiences. We do monitor the temperature of the auditorium on all shows and our readings indicate that efforts made by staff did manage to reduce the temperature of the auditorium. Prior to the audience arriving all staff had been briefed on having doors open where possible to allow air flow, there was no requirement therefore from any audience member to plea for this to happen, maybe the audience member you spoke to had exaggerated the point to you. It is also worth pointing out that at various points around the venue we set up drinking stations with iced water for people to help themselves to, I also note from the show report that there was not a single complaint made relating to any issue you raise, generally had there been a major cause for concern from experience there would have been comments and complaints raised on the night. Regarding Ice Cream, our range is chosen for quality, whether or not you see this as a premium range is subjective. Ice cream tubs on sale in the auditorium are actually available in the standard tubs (125g) for £3.20 which actually makes us cheaper in price for a better product than a lot of surrounding regional venues. There is then the option for a large tub (180g) for £4.20 should people wish for that option - I hope this gives a clearer and more accurate picture to people reading the review of what Ice cream is available to them. Assuring you of our best intentions at all times Darren Chivers Customer Service Manager

Thank you for your review. To address your comments: Some rows do offer additional leg room, if you mention this at time of booking then our team will happily help guide to the best seating to suit you.. We do have hanging signage in the foyer, which is very small and would be hard to miss, there is also a member of our volunteer team assigned to this area to help direct people as well as the reception desk too. We have not had an issue with people not being able to find the correct rows in the past and t is standard to have rows labelled either in this way or on the side of the seating. Our volunteer team are always more than happy to assist people with any seating issues whenever they arise. But I can assure you we have a highly organised team (the exact same team who also run the Wyvern infact) Kind regards Darren Chivers Customer Service Manager

Thanks for the review and rating. Sadly the Arts Centre does not have the luxury of Air Conditioning and never has, mainly due to the layout and age of the building. We do all we can to keep the air moving and as cool as we can to make people as comfortable as possible but when the temperature raises outside it does impact the auditorium. We will continue to monitor temperatures and do all we can! Darren Chivers Customer Service Manager

Thanks for the 5 star review and rating Darren Chivers Customer Services Manager