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All Your Life Medi-Spa - CLOSED

158 Reviews
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All Your Life Medi-Spa - CLOSED

158 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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LLR88 wrote a review Oct 2014
Wiltshire24 contributions33 helpful votes
We bought a voucher direct with All Your Life about 6 months ago and couldn't book in until Jan 2015, and seems they have now changed names (I realised this from getting the groupon mails and recognising the spa from the pictures as I have been there before and noticed it was under a different name). We then wanted to know if our voucher was still valid so tried calling multiple times and no answer, then my mum went to visit them and the doors are shut with a notice on them. When I saw it on groupon it had changed to Prestige Clinics, but when my mum went there today it said its called Imagine Now... Not sure what's going on but suggest you don't book til you find out for sure... Has anyone else got a problem?
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Date of experience: May 2014
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Sukyi8 wrote a review Oct 2014
Royal Wootton Bassett, United Kingdom149 contributions66 helpful votes
Have purchase spa treatment vouchers for myself and 3 friends and is looking forward to our spa day in November 2014. Just received a text to say they have ceased trading and all bookings have been cancelled. No way of contacting them to get my refund etc. More disappointed as my friends and I have been looking forward to meeting up. This company is awful even though they are advertised with other branch in Cheltenham and Strafford, we cannot use the vouchers with them as they operate as seperate company. This will teach me a lesson for buying any vouchers in future. Absoluately speachless.
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Date of experience: October 2014
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Strattongirl wrote a review Oct 2014
Swindon, United Kingdom13 contributions13 helpful votes
I booked a double appointment for myself and my friend to have a one hour treatment each on a gift voucher, I'd received as a present. When we arrived the assistant manager told us there had been a mistake and we'd have to have our treatments one after another, so my friend had to rebook for the following day. I paid the £7 upgrade to have gel polish in addition to the 'luxury pedicure' and what followed was nothing like I was expecting........ 1)The beautician, (although very pleasant) didn't have the correct equipment ('we haven't got any foil') to remove the old polish and spent 40 mins scraping this off. 2)Then she didn't have anything to trim my nails ('the scissors are in the other room') so filed them down with an emery board. 3)Finally she put on the gel and that was it! I have had this treatment many times before. Some at this spa (previously The Spa Retreat). The usual luxury pedicure treatment consists of a a foot soak, sole and nail treatment, polish and a foot massage. As detailed above, during an hour and a half, I had my polish hacked off and new colour applied. Nothing else. In addition to this, when I got home put my glasses on and checked the finish, I was very upset. My nails have been shaped badly and over-filed on the tops causing a very uneven surface. The gel application is also uneven and the gloss top coat has been missed in areas causing an uneven finish. I telephoned the spa and was booked in again to rectify this. When I duly arrived for my appointment the following day at 9am, the (pleasant) receptionist checked the details were correct, but no one had told the therapist and she wasn't coming in until 10am. Also there were no bulbs in the curing lamp so I couldn't have the treatment anyway. I was asked to rebook again...... I have had a truly awful experience, twice. However, I now know all about how 'no one does the towels or gowns' 'you shouldn't have to bring your own lamp, should you?' And 'we probably won't get our wages this week!' As a customer, I don't need to know about the staff issues. Surely it makes good business sense that a customer comes to the spa, has a wonderful experience, leaves happy and tells all her friends about it? This is the opposite of my experience. And while waiting for the manager to return from her holiday and contact me, I get a text message saying the spa has closed and all bookings cancelled! This company is still selling packages on Groupon, however! I wonder who will take over this 'spa' next? and will they give it a good clean? and train the staff in good customer care? We shall see........
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Date of experience: October 2014
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Seirian K wrote a review Oct 2014
Didcot, England, United Kingdom81 contributions30 helpful votes
Purchased a voucher from All your life for a spa day but as Prestige took over before we attended I received a phone call to say the voucher no longer valid & I wasn't entitled to a refund but they would still let us use the facilities except the 2 hour treatments would now be an hour. The day before we were due to go I received a phone call to say the Jacuzzi was broken but we could use the mud room. Upon arrival we were given a towel & robe, the robe pockets and belt loops were torn and hanging off. We were unable to use the sauna as they had forgotten to turn it on and after an hour it was still too cold to use. The mud room also hadn't been turned on so it was COLD and the tiny bit of mud we were given was unable to dry on our skin. The cream tea/light lunch didn't have any sandwiches just 3 small cakes each, some grapes and 3 slices of orange between 2? Will never go back.
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Date of experience: September 2014
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BN_berry21 wrote a review Oct 2014
6 contributions4 helpful votes
I had a free half day experience with this place. They booked me in and I was very excited. The day before i was ment to go they called me to say they were acturly shut on this day and could they change the date, they said they would call me back the next day to rearrange changing the date. I never had a phone call. A few days later i still hadn't hurd anything back. So I sent an email to them i had an email back and the woman organised a different day for me. Me and my friend were excited as it was something nice the day before her birthday. We arrived at this unit in he middle of an industrial estate and went it. The woman inside was really confused as no one was working that day for the half day experience. She took us up stairs have us tea for two and offered us free photos from the photo shoot which we would do on another day. We rebooked for the second time and left. The day before we were ment go to i had a family emergency and needed to change the date. I called and called no answer i sent emails still nothing. That was a month ago and I still haven't receieves an email or a phone call back. They messed me around twice and now don't have the decency to call me back or email back. It's disgusting. Stay well clear! It's a massive con.
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Date of experience: September 2014
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