I am writing to formally raise a complaint regarding the appalling behavior of one of your door staff during our visit to Jorrocks Bar in Derby city centre on the evening of Saturday, 16th November, at approximately 9:48 PM. During the incident, a member of our party, who has a disability, was using the toilet. Due to the nature of their disability, they required more time than someone without such a condition. Unfortunately, this was met with a shocking lack of understanding and professionalism from your door staff. The individual in question was banging on the door and shouting aggressively, demanding that our party member hurry up. When I approached the door staff to explain the situation and request his name or badge details, he became verbally abusive toward me. When I attempted to photograph his badge for identification purposes, he escalated his behavior by snatching my phone out of my hand, which I find completely unacceptable. I remained polite throughout the interaction, even pointing out that his behavior demonstrated a serious need for disability awareness training and fell far short of professional standards. I also highlighted that his conduct was unprofessional, unbecoming of an SIA-accredited door staff member, and contributes to the negative reputation often associated with door staff. I have photographic evidence of the individual in question and am prepared to provide this if required. I trust that Jorrocks Bar takes incidents like this seriously and that you will address this matter urgently. I ask that you: 1. Investigate this incident thoroughly and provide me with the outcome of your findings. 2. Confirm what steps will be taken to ensure that staff receive appropriate training, particularly around disability awareness and handling situations with respect and professionalism. 3. Advise what disciplinary action will be taken against the staff member involved. The experience has left our party feeling deeply disrespected and uncomfortable. I look forward to your prompt response and trust that you will take this opportunity to ensure no other patrons experience such treatment at your establishment.

The Jorrocks is a lively and "haunted" pub located in the heart of Derby and just a minute walk from Derby Cathedral. The pub offers a basic selection of beers at a really premium price and to be honest posed little character. There is always trouble and although it is sometimes lively at weekends it is mostly lively with people determined on causing trouble and underage kids. It can get lovely in football days so don't go in if you're easily offended. The pub has a small beer garden at the rear which can comfortably hold no more than 10 and the toilets are horrible. Overall would not recommend even given it being a so called local legend.