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Derby Sales & Information Centre

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Address: Assembly Rooms, Market Place, Derby DE1 3AH, England
Phone Number: 01332 643411
Website
Today
10:00 am - 8:00 pm
Open now
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Hours:
Mon - Sat 10:00 am - 8:00 pm
Description:

Derby Tourist Information Centre offers all the information you need when...

Derby Tourist Information Centre offers all the information you need when visiting Derby. Cheap Local Attraction Tickets - Hotel Bookings - Transport Timetables...or maybe some inspiration to discover the best of Derby!

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TripAdvisor Reviewer Highlights

Read all 55 reviews
Visitor rating
  • 15
    Excellent
  • 20
    Very good
  • 7
    Average
  • 3
    Poor
  • 6
    Terrible
MORE OF A SHOP AND TICKET BOOKING AGENCY, BUT SOME USEFUL LEAFLET DISPLAYS

Like most TICs nowadays, it's as much a shop and ticket booking agency as an "information" bureau. But what leaflets are on display are relevant to the area including the Peak... read more

3 of 5 bubblesReviewed August 24, 2016
BarryMLondon
,
London
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55 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Derby, United Kingdom
Level Contributor
121 reviews
56 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed August 24, 2016 via mobile

This so-called tourist centre does not welcome visitors in my view. They do not deal with issues or/and questions promptly. Terrible service quality.

Helpful?
Thank Aryansooren
London
Level Contributor
31 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed August 24, 2016

Like most TICs nowadays, it's as much a shop and ticket booking agency as an "information" bureau. But what leaflets are on display are relevant to the area including the Peak District. Staff seem helpful but are on the phone most of the time. For bus information, go the bus station nearby.

Helpful?
Thank BarryMLondon
Chesterfield, United Kingdom
Level Contributor
78 reviews
48 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed July 15, 2016

This tourist centre is nice enough, don't get me wrong. It has everything you would expect, however the staff were not great. In fact, they were a bit rude to me when I tried buying a postcard - first scowling at me and not greeting me, and then taking a long time to get assistance. It might be okay just... More 

Helpful?
Thank Angie C
Guildford, United Kingdom
Level Contributor
302 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 111 helpful votes
2 of 5 bubbles Reviewed June 21, 2016

After getting soaked and travelling miles on a delayed train journey from the South I was very disappointed to find the local tourist and info shop in Derby town closed due to a tent musical festival which ran for the whole weekend. How annoying! Thanks to one of the local lads my trip wasn't in vane.

Helpful?
Thank annette h
Derby, United Kingdom
Level Contributor
101 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed February 9, 2016

I decided to call in last week to pick up some holiday brochures for the Summer holidays. I was surprised to hear they don't stock them any more, but the staff very kindly offered the phone numbers of the ones I needed so I could have them sent. It was very interesting to have a look around & see what... More 

Helpful?
Thank pat w
Mrjoeyp1, Manager at Derby Sales & Information Centre, responded to this review

Thank you for your kind words and review, Pat! We hope you enjoyed your time in Derby. More 

north east uk
Level Contributor
249 reviews
106 attraction reviews
common_n_attraction_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed February 9, 2016

Plenty of information on sights and activities, opening times etc. A free town map and leaflets about the local town area and wider region

Helpful?
Thank jantNorthEastUk
Nottingham, United Kingdom
Level Contributor
833 reviews
519 attraction reviews
common_n_attraction_reviews_1bd8 357 helpful votes
2 of 5 bubbles Reviewed October 15, 2015

Popped into the Tourist Information Centre as it was our first visit to Derby since we visited twenty years ago to see what there was for visitors. There was a lady at the desk shuffling some papers who didn't even acknowledge we were there. We were the only two people in at the time and she didn't even bother to... More 

Helpful?
Thank 2014Jandy
VisitDerby, Manager at Derby Sales & Information Centre, responded to this review

I’m so sorry to hear that you were disappointed with your experience when you visited Derby Tourist Information Centre. It is our policy to greet everyone when they come into the centre. It would seem on this occasion that the member of staff in question, had been engrossed in a letter or e-mail enquiry or perhaps a different task. I... More 

Nottingham, United Kingdom
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 30, 2015

Fab place to shop bright clean and spacious . Eatery very good choice .loads of decent shops Zara monsoon huge debenhams and marks and Spencer's .nice seating area for your other half that don't like shopping !!! Toilets immaculate children's change with TV mounted on wall . Good day out . I will be returning to do shopping in future... More 

Helpful?
Thank Chrisun1337
Derby, United Kingdom
Level Contributor
18 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 30, 2015

Lots of information about Derby and the area. Very helpful staff. I use it for keeping up with what's going on in and around Derby, even though I live in the city.

Helpful?
Thank Sean D
VisitDerby, Manager at Derby Sales & Information Centre, responded to this review

Thank you so much for taking the time to give us the positive words! We are always striving to improve what we offer at the Tourist Information Centre, so all feedback is very much welcomed! More 

York, United Kingdom
Level Contributor
13 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 9, 2015

We met so many friendly people in Derby it was a very enjoyable weekend. The only place we received mediocre treatment was the Tourist Information Centre. No smile, didn't look at me, answered by question but had to find the answer from someone else in another room. The only dampener on the weekend.

Helpful?
Thank mizcheef
VisitDerby, Manager at Derby Sales & Information Centre, responded to this review

Thank you for your feedback regarding your experience in Derby Tourist Information Centre. We’re glad you enjoyed your time in Derby as a whole and are very sorry that on this occasion we didn’t meet our normal high standards of customer service. We always endeavour to provide a helpful, friendly service to both our Derby resident and visitors to the... More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?