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Waterford Crystal

Closed Now: 9:30 AM - 5:00 PM
Open today: 9:30 AM - 5:00 PM
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Certificate of Excellence
Traveler Overview
  • Excellent66%
  • Very good25%
  • Average7%
  • Poor1%
  • Terrible1%
Travelers talk about
“factory tour”(259 reviews)
“glass blowers”(54 reviews)
“each piece”(99 reviews)
About
Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see...more
Closed Now
Hours Today: 9:30 AM - 5:00 PM
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Contact
The Mall, Waterford Waterford, Ireland
Website
+353 51 317 000
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Ways to Experience Waterford Crystal
from $137.90
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from $798.20
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from $149.40
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from $16.20
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Reviews (3,310)
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3,218 results
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2,106
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226
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LanguageEnglish
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2,106
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Show reviews that mention
All reviews factory tour glass blowers each piece great tour whole process beautiful pieces skilled craftsmen working factory various stages glass making gift shop informative tour for sale first hand tour takes on display from start to finish
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1 - 10 of 3,218 reviews
Reviewed 4 days ago

I visited the factory/ show room on 9/8/2018. The crystal is beautiful and I ordered 4 goblets. As I live in Australia I paid to have them shipped. Today is 5/12/2018 and I'm still waiting. I have emailed customer service 3 times over the past...More

Thank vivienne w
LBUR1, tour Team Lead at Waterford Crystal, responded to this reviewResponded 4 days ago

Hi Vivienne w, Can you please send on contact details so a member of our management team can get in touch with you in regards to your order. Kind regards, The House of Waterford Crystal Team

Reviewed 2 weeks ago

The tour was well worth the time and investment. It could be improved my talking about how the crystal is first formed before it goes into the shaping and working process. After the tour, we enjoyed lovely coffee beverages at the cafe.More

Thank The_Hailes
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 5 days ago

Hi The_Hailes, We are delighted to hear you found our tour "Absolutely Fascinating". The guides would normally go through the raw materials we use to create our crystal at the blowing stage of the tour. The main raw materials that make up our crystal are...More

Reviewed 2 weeks ago

What's not to like at Waterford Crystal? The sheer beauty of the work is only overshadowed by the workmanship of every piece. The guided tour was so very interesting and informative, seeing all the different stages of making each piece. Our guide was eager to...More

Thank luvtotravel6768
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 5 days ago

Hi Luvtotravel16768, Thank you so much for reviewing your recent visit to The House of Waterford Crystal. The craftsmen skill and artistry is truly amazing and so wonderful to watch. Our craftsmen are more than happy to answer any questions you may have about their...More

Reviewed 3 weeks ago

This place is a must the Crystal is just so beautiful I bought crystal goblets for my daughters who loved them And a necklace for my granddaughter .My brother bought a beautiful ring for his wife on his 60 wedding .just a beautiful memento for...More

Thank Alma B
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Alma B, Thank you for your lovely review of your visit with us here at the House of Waterford Crystal. We are delighted to hear that you enjoyed your visit with us. Our deepest sympathies to you and your family on the sad loss...More

Reviewed 3 weeks ago via mobile

Amazing work with a visit. They had there Christmas Tree up and had some lovely decorations on. They also had an area with gifts below €100. The rest of the stuff was very expensive but nice to look around.More

Thank 1325Debbie
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 2 weeks ago

Hi Debbie, We are delighted to hear that you enjoyed your recent visit to us here at "The House of Waterford Crystal". We really are getting into the Christmas Spirit with our stunning Christmas decorations. It is lovely to browse through our retail area where...More

Reviewed 3 weeks ago

Being a lover of Waterford crystal , I made a special side trip to Ireland when travelling from New Zealand, to visit the home of crystal. I ended up buying some glasses , as did my mother who was travelling with me. While my mother's...More

1  Thank underwaterkid
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 2 weeks ago

Hi underwaterkid, Can you please send on your contact details so a member of our management team can contact you in regards to your delivery. Many Thanks, The House of Waterford Crystal Team

Reviewed 3 weeks ago

I always love behind the scenes activities and factory tours are one of them. We were on a tour group and this is one of the programme. Firstly we were led to the crystal showroom where you can purchase and have them shipped home to...More

Thank ymt888
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 2 weeks ago

Hi Mei T, We are very pleased to read such a great review after your recent trip to The House of Waterford Crystal. The tour is a great experience and as you watch the craftsmen working using the wonderful skills that take years to master...More

Reviewed 3 weeks ago

A group of five of us visited Waterford Crystal and we found it to be great tour. It is very hands on full of real information and a greati tour of a working factory. Our tour guide Neal was excellent he gave great information and...More

Thank gergallagher
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 2 weeks ago

Hi gergallagher, Thank you for this lovely review of your visit with us here at "The House of Waterford Crystal". Neil and our ladies at reception will be absolutely thrilled with such lovely compliments. Our craftsmen are very passionate about what they do and love...More

Reviewed 3 weeks ago

My family has grown up with Waterford Crystal, and it was absolutely amazing to go and see where it was all made. The town is very cute, and the people are so kind. The shop has everything you could think about and I would highly...More

1  Thank Ashley K
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 2 weeks ago

Hi Ashley K, We are delighted that your visit lived up to your expectations, our show rooms are spectacular, displaying the largest collection of Waterford Crystal in the world. We hope you do get a chance to return and visit us in the future and...More

Reviewed 4 weeks ago

Enjoyed our visit to the factory store and seeing the huge range of products Waterford Crystal produces. Amazed by the detail on some of the pieces. The harp was particularly impressive.More

Thank VivienneR811
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 2 weeks ago

Hi VivienneR811, We are delighted to hear that you enjoyed your tour through the factory. It really is amazing to watch our craftsmen working on pieces ranging from large trophy pieces right down to the core production range. The Harp is a very beautiful piece...More

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Questions & Answers
Ask a question
Connie H
July 14, 2018|
AnswerShow all 5 answers
Response from Audreyhep | Reviewed this property |
Around an hour
2
Votes
kcowley
June 3, 2018|
Answer
Response from Saskia Z | Reviewed this property |
The water spraying machine is indeed a CNC cutting machine which cuts the crystal and is probably how most of the pieces are cut these days. I'm not sure what the other picture is of, sorry. Hope that helps.
0
Votes
Carolyn P
December 26, 2017|
AnswerShow all 6 answers
Response from David S | Reviewed this property |
Sorry not to pick up your message earlier but I would suggest that the prices are standard via shops or factory as they pride themselves on their craftsmanship and don't have anything called flawed pieces or seconds. I would... More
0
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