Edradour Distillery
Edradour Distillery
4.5
About
Due To The Outbreak Of Covid-19 The Distillery Visitor Centre And Shop Will Be Closed As Of 16TH March 2020. The Site Is Now Closed To The Public And Will Not Re-open.
Suggested duration
1-2 hours
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  • Buns'n'Roses
    London, United Kingdom12 contributions
    Best distillery tour we had in Scotland
    This was the last distillery tour we went on in our 2 week honeymoon tour of Scotland, and it was by far the best. We arrived a little late but our guide John was welcoming and endlessly entertaining. Unlike other tours you get straight down to business and start with a tasting before you look around this beautiful distillery. It's quite literally a cottage industry, with whitewashed farm buildings with red painted doors. During the tour you get a full sized tasting glass (the one we got from Oban was much smaller) and you get to sample 2 different whiskies (or 1 whisky & a liqueur if you prefer). John was such a funny and warm guide we ended up getting his advice at the shop and bought a beautiful bottle of the cask strength 2006 single malt (this stuff is delicious). Afterwards we went along to the bar for a few samples. The woman behind the bar was absolutely lovely and incredibly knowledgeable and we ended up staying longer than we probably should have. If you go to one distillery tour in Scotland, I highly recommend you go to Edradour.
    Traveled as a couple
    Written January 4, 2020
  • tomaszzz_44
    Warsaw, Poland206 contributions
    Distillery like no others
    Edradour was not originally on our roadmap but we decided to stop by while coming back from Speyside to Edinburgh. Edradour seems like a place from fairy tale - rocky river, white houses by the riverside, and everything overflown with green grass. We had a tour with Ian. He was the best showman of all the guides we had - the distillery itself is indeed very small and the tour actually is very short, but Ian made our day :) Ah! And remember to get a coffee or cocoa in a coffee shop - you will then get a beatiful mug with Edradour miniature on it.
    Written September 5, 2020
  • Katie W
    Chicago, Illinois21 contributions
    So Fun!
    I toured the distillery with my parents and a lovely Australian family. Our tour guide very fun and knowledgeable about Edradour's history and the distillation process. The grounds are very picturesque. It looks like something out of an old movie. Nice to tour a facility that is not a factory but focused on small batch well crafted products. The tour includes tastings, a glass and a discount at the bar where you can try a variety of their products. They also have a well stocked shop where you can buy bottles to take home.
    Written January 14, 2020
These reviews are the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor checks reviews for fraud.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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ErininOkeechobee
Spring City, TN868 contributions
My family and I were staying in Kenmore in December 2005 the off season being more in my financial range. As I was getting used to driving in Scotland I wanted my first trip short and simple. So on Dec. 20 we started the morning off with Blair Castle and by noon made our way to Edradour Distillery. The experience will be one I will always treasure. The scenery was beautiful, the welcome was warm and inviting, we were the only ones there and the patience and care that the tour was given could not be matched even though it was free. The distillery is beautifully kept and should be enjoyed by everyone.
Written March 1, 2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

John H
Arbroath, UK1 contribution
Jul 2015 • Family
As I prefer to buy whisky directly from the distillery when I'm in the area, it was with great excitement that myself and my partner went to visit the Edradour Distillery on a trip to Pitlochry on Tuesday 14 July 2015, however our visit was very disappointing and upsetting.

As we arrived at the gift shop I went to browse the whiskies and my partner who is 6 months pregnant required to use to toilet facilities. When she asked to use the facilities the shop assistant refused to allow her unless she purchased a ticket for the tour. I asked one of the guides if she could use to ladies (which was only yards away) but he also refused saying that he could not let her through the gate unless she purchased a tour ticket.

Of course I objected and as my partner became more desperate we had to leave to find facilities elsewhere; other visitors who witnessed this also left in disgust.

Later in the day I spoke with the Distillery Manager who was as equally obtuse as the assistants were earlier and he quoted the toilet policy and what the procedure should have been etc etc etc, none of which was afforded to us.

Our experience and treatment at the Edradour Distillery was shocking and I will certainly not be returning!
Written July 17, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Butterflyflip
Frederiksberg, Denmark62 contributions
Jul 2015 • Friends
My good friends and I walked to this little distillery outside of the Pitlochry. My friends are very well known in whisky and was looking to buy some goodies in the distillery shop. They each bought whisky for 125£. When we were about to leave my one friend asked the personnel if he could use the restroom. He could - at the price of 2.5£ unless he wanted to pay for the distillery tour, then it would be free to use the restrooms. That is absolutely disgraceful. You would think that you would be allowed to use the facilities after you just spend that amount of money in their shop. The shop wasn't even that nice. The treatment of my friend makes me not want to come back to this uptight place.
Written July 27, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Thomas M
Greenwich, CT29 contributions
Aug 2013 • Family
Let me start by saying, we didn't take the distillery tour - and certainly never will. A few weeks back we were touring around Scotland - and on the way from the Isle of Skye to Edinburgh, popped off the motorway at Pitlochry with simply the intent to quickly stop in to see Edradour, which is a favorite whisky of mine, look around, perhaps pick up some goodies at the gift shop and move on (my 12-year old daughter was with us - and having gone through tours of Talisker and Dalwhinnie, she did not have another distillery tour in her!). When we got out of the car, I grabbed an empty coffee cup to dispose of before walking into the Edradour visitor center - thought for sure there'd be a waste bin in the car park. There wasn't. Walking from the car park to the visitor center - still no waste bins. When we got the visitor center - I asked one of the staff, "Hello - have you a rubbish bin for my coffee cup?" to which I got a bit of a surprising answer: "No - you'll have to take that with you. We pay to have our trash picked up here." Oh. OK. I guess? I actually smiled initially as if I thought they might be have a bit of fun with me - but they were most serious. I said, "No problem - all good. As we've been on the road, before we look around a bit, have you a ladies room for my daughter to use?" Answer: "If you'll pay to take the distillery tour, we'd be happy to let your daughter use the facilities." Alrighty then - off we went on our merry way. Uncharacteristically un-Scottish hospitality, if you ask me. The visitor centers at Talisker and Dalwhinnie could not have been more friendly. Public toilets. Bins for your trash. It's hardly like we got off of the motor way and drove all the way through town and a few more miles out to Edradour just to impose our waste on them. We passed plenty of places that would have been much closer and easier to accomplish these things (gas stations, restaurants and the like). Through town my daughter actually said, "Dad - I've got to go ...can you stop?" to which I replied, "Honey - just go when we get to the distillery visitor center in a few minutes." Look - I get that Edradour isn't there to provide free facility usage for the world. And as mentioned, I never intended to take their tour - just to pick up a bottle or two and maybe some souvenirs. Having said all of this - and now 3 weeks later - it still strikes me how un hospitable these folks were. I won't pour the remains of my bottle of Edradour down the drain over this - but I'm sure not buying another one - and if you're planning to visit there - be sure you plan to actually pay for the tour. Or better yet - go see the good folks up at Dalwhinnie, who could not have been nicer.
Written September 14, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

EdinTravel
Edinburgh, UK1 contribution
Jun 2011
I've previously visited Edradour 5-6 times, and like so many others I agree that the service has now gone downhill. The proprietor even refused to tell me where the toilets were situated until I had paid the entrance fee - this despite there being a long queue of people waiting to get tickets. After having waited in line and bought my ticket he then proceeded to wave a stick around and rudely point in the direction of the toilets.

Half the 'tour' consists of an old video that does not do any justice to the art of whisky making and finishes with a long-winded talk in the whisky shop regarding the bottles for sale. Other distilleries allow more time spent on production methods and less on product sales. I will take my visitors elsewhere.
Written June 4, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

visitorxyz2014
Vilvoorde, Belgium22 contributions
Jul 2014 • Family
We visited Edradour distillery in the summer of 2013, did the tour and spent for over 450 pounds in the shop. Last July 2014, on our way home, we only wanted to purchase some goods from the shop. We spent another 185 pounds on whiskey this time. When I asked to use the toilet, Edradour staff explained to me that only people doing the tour could use the toilet which was situated in the tour building, and that I could use the toilet if I paid €2,00 for charity. How ridiculous: it's cheaper to pay for the tour and use the toilets than spend all your money in the shop and then have to pay another €2,00 pounds for the toilet. I sent a complaint to Edradour Management but only when Tripadvisor was mentioned did I get a reply which did not contain any empathic understanding whatsoever of customers' needs. Quite on the contrary. We will never visit Edradour again and do not recommend visiting.
Written October 12, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

quinnseanm
1 contribution
Would have liked to give this place a good review, even a review at all, but after the most unwelcoming greeting and a refusal to be even slightly taken care of what else could I do. There are plenty of distilleries out there, so why waste your time with this one.
Written June 7, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

the_Scott_family
Dundee, UK2 contributions
We agree: Edradour's welcome and hospitality leaves something to be desired..
We found the staff were rude & aggressive, and the charge of £5 even just to enter the gift or coffee shop is just ridiculous.. We'll choose Fettercairn, Dalwhinie or the Pitlochry Bell's distillery next time.

How many more people have to be treated badly before the owner does something about the bad attitude of the staff there? Noticed this press article from the local newspaper, which highlights the same feelings as we have:

http://www.thecourier.co.uk/News/Perthshire/article/5250/edradour-distillery-hostility-upsets-visitors.html
Written September 21, 2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Maggie C
7 contributions
After a great week holiday in pitlochary was saving this tour for our last day. We drove there to be met by the sign "over 12 years and over" NO MENTION OF THIS IN ANY LITERATURE OR LEAFLETS. Young chap at door was lovely when I explained daughter under 12 and said to ask inside. A very rude and far from friendly woman said no my daughter couldn't tour. When I asked why their literature didn't explain this she said "it's on the gate!".....of all the Scottish hospitality we experienced I'm glad this was the end of our trip not the beginning! as previous review was more interested in flogging off expensive whiskies to American tourists. By chance found a lovely whisky shop in town who not only gave free drams but was same price or cheaper than distillery. Much friendlier ones elsewhere.
Written August 7, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Philip S
Uttoxeter, UK1 contribution
May 2014 • Family
As a group of six - a family of 2 adults and two children and a 2 adult friends we were looking forward to our visit. My wife had to stay with the children in the car park whilst we went around. The tour was very interesting and informative. I purchased 2 bottles of whiskey and my friends also purchased a bottle. On returning to the car to see if my wife and children were ok, my wife had tried to go to the toilet with the children but was refused as she hadn't purchased a ticket, I told her to go back as she was desperately needing the toilet and explain the situation. She again was refused. My wife is 5 months pregnant, cannot go around the distillery as she has to look after the children who are not allowed in the distillery, as a group we spent about £200 and my wife and children refused access to a toilet. I told the female member of staff how disappointed we were and were told it was because a public footpath goes through the grounds and walkers used the toilets. This was an unacceptable excuse for their heartless behaviour and warn other visitors that families, or people that don't want to pay for a tour won't be able to use the toilet. It disgusts me that my pregnant wife had to use the side of the car in the car park as her only means of a toilet which is pretty degrading.
Written June 8, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Edradour Distillery (Pitlochry) - All You Need to Know BEFORE You Go

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