Inverness VisitScotland iCentre

Inverness VisitScotland iCentre

Inverness VisitScotland iCentre
4.5
9:30 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 5:00 PM
Sunday
9:30 AM - 5:00 PM
About
VisitScotland Information Centre based in the centre of Inverness. Let us inspire and inform you on places to visit, things to do and gifts to buy. We book accommodation, a wide range of tours and transport options, and have free wi-fi access.
Duration: < 1 hour
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles325 reviews
Excellent
206
Very good
92
Average
15
Poor
9
Terrible
3

itchyfeet2014
Glasgow, UK2,290 contributions
5.0 of 5 bubbles
Aug 2021
We were extremely impressed by the staff here when we were recently touring the Highlands. The lady we spoke to was very well informed and our mini break soon became another holiday two weeks later. Thank you for all the advice and local knowledge. We thoroughly enjoyed our two holidays!
The office here is very well located in the busy Main Street.
Written September 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm so pleased that you had such a fabulous time that one trip became two. We're incredibly fortunate to have such an amazing place to share with visitors, so I'm delighted the team were able to help inspire you! Kind regards, Ranald Gilbert, Area Manager
Written October 25, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

therichastill
Stevenage, UK3,507 contributions
5.0 of 5 bubbles
Oct 2021 • Solo
The Tourist Information Centre for Inverness and the local area is located in the city centre. If you have trouble locating it there are quite a few signposts around pointing you in the right direction as well as to various attractions in the city centre.

The staff were very welcoming and helpful in providing me with the information I needed.

As well as information there are also souvenirs to be purchased from the local area.

A much needed resource for visitors.
Written October 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for leaving such a comprehensive and positive review. The team in the iCentre did quite a bit of work with the Council to try and improve signage so it's particularly pleasing to know that this has paid off and you found us easily. I hope you enjoyed your time in the Highlands and that we will get the opportunity to welcome you back in the future. Kind regards, Ranald Gilbert, Area Manager
Written October 25, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christabel90
London, UK110 contributions
4.0 of 5 bubbles
Feb 2020
This was our first stop and the staff member helping us was very friendly and accommodating. He assisted us in booking a tour and gave us a lot of information after asking a few choice questions on what we were likely wanting to do. We ended up doing almost everything (bar one) that he recommended and had a brilliant time in Inverness. It is always a good start when one is welcomed to the city with such friendliness.
Written February 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experience - and of course I'm delighted to hear that you found a warm welcome and useful information and inspiration at the iCentre! Kind regards, Ranald Gilbert, Area Manager
Written November 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stevie
Liverpool, UK4 contributions
1.0 of 5 bubbles
Sep 2020 • Couples
Inverness! The city that’s closed to any sort of welcome after 3pm, or to eat anywhere. Six venues would not accommodate any hospitality, because they’re still in the 1950’s. Some using Covid to stick it to potential visitors with their own rules around service. Poor effort Inverness - won’t be back.
Written September 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Janet C
31 contributions
1.0 of 5 bubbles
Jun 2018 • Couples
We asked the girl at the desk if they did the Book-Ahead accommodation service and she said that we should go to Waterstones!!!
We then noticed the desks at the back and went to them asked the same question. The young lad there looked rather blank but he did ask the lady standing behind him.
We did wonder whether he was on his first day of work experience as he did know even how to put the phone on hold!
We were asked what price range we were looking at - as we had no idea of the price in the area we couldn't really say. He then looked up some B & Bs in the area requested but had to ring each one to find out how much they were. In other Information Centres this has been on the computer screen. He did manage to fix us up with one - partly because by that time we'd lost the will to live and were running out of time on our parking ticket.
The member of staff whom we had presumed to be his mentor deserted him and went to gossip with her colleagues.
Written June 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Janet, Of course I'm disappointed to read a review where we failed to meet your expectations, but my first job is to thank you as your feedback is invaluable in finding ways to improve our service. I think one of the key issues that we have taken here to follow up with the staff is that it is vital that we don't make assumptions and remember that our visitors know what they need better than we do! Whilst the term Book-Ahead might have been unfamiliar to some of our staff (particularly those in their first season), the correct course of action is to find out more information rather than pick up on one aspect of it and try to guess the right answer - whilst Waterstones may be a great solution to finding books, it clearly wasn't the right option in this instance and as such we could and should have taken the opportunity to get more information from you before suggesting this to you. Clearly knowing how to use the phone is also a lesson that can be (and indeed we have) covered with the staff in the iCentre, although the procedure you outline (establishing an indication of budget along with other requirements/preferences, contacting the providers to confirm availability and price) is exactly what we require of staff when making accommodation bookings as our system does not hold live pricing and availability information. What is not in keeping with procedure or acceptable standards is to abandon a colleague (and by extension customer) in order to gossip with another member of the team. We have discussed your review with the team and reiterated these standards and will continue to monitor their delivery both directly and through customer feedback such as your own, taking action where required to support and reinforce them. On a positive note I am at least happy that despite your frustrations with the process you found your stay at Westhaven enjoyable. I hope you enjoyed the rest of your trip and that you will find any future visits to iCentres to be a more positive experience in line with your expectations and indeed mine. Kind regards, Ranald Gilbert, Area Manager
Written July 4, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MDFreqTvlr
Columbia, MD400 contributions
5.0 of 5 bubbles
May 2016 • Friends
I am very remiss in not posting this a long time ago. My father and I were in the area and had not made accommodation reservations as we didn't want to be locked into a schedule. Our first stop in Inverness was to the VisitScotland centre and we were extremely pleased. Rosalyn was absolutely delightful and made us a reservation, offered excellent advice on things to do in and around Inverness and recommendations of places to eat.

In addition to making accommodation reservations (for a small fee) and offering advice, the centre has a wealth of traveling information and items to purchase such as data cards, maps, batteries, etc. Again, a very good first stop upon arrival if you are not familiar with the area.
Written April 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your feedback on our Information Centre in Inverness. I'm so pleased we were able to help with your accommodation requirements as well as advice on places to visit and to eat. I do hope you enjoyed your trip to Scotland and we look forward to welcoming you back again in the future! kind regards Alison
Written May 19, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Patricia M
Minnesota150 contributions
4.0 of 5 bubbles
May 2015
These folks saved me from myself. I wanted to go to a museum in a small town. They advised me that I would need a car as there was only one bus per day, each way! All I could have done was go and turn around and come back. They did not say "it is not worth it" anyway, but did imply that the little museum is not fully operational. I would have been really unhappy to have rented a car and then found that I had spent a lot of money for no good reason. Very good info on how to get to various castles by bus.
Written February 17, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Colleen R
Hopewell, NJ2 contributions
5.0 of 5 bubbles
Apr 2015 • Friends
Although we first stopped by to simply ask where buses were being diverted due to a road closure, we quickly realized that the information center was an invaluable source of information and help.

We ended up stopping by several times during our couple of days in Inverness. During our first stop the very kind people walked us through the different tour options we could consider and even booked our tour for us. They also helped us navigate the local bus system so we could explore the area. Later, when we wanted to reserve a spot on a distillery tour, they came through and made the call for us, since we didn't have service overseas.

The people in the Inverness VisitScotland Information Centre were willing to help and answer any question, from long conversations to simple queries.
Written April 28, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Josh W
Mercersburg, PA28 contributions
5.0 of 5 bubbles
Jun 2013 • Solo
As an avid traveler, I always seek out the local information centre, if nothing else, as a means of acquiring the local transportation schedule. As a rule, there has always been something to disappoint...until I arrived in Inverness and utilized the Inverness Visit Scotland Information Centre...what a delightful experience! Never have I encountered a more knowledgeable staff! Everyone was able to answer every question I asked, their courtesy unequalled while doing so. As I utilized Inverness as my home, I visited the Centre almost every day as I required travel information for the many day trips I took across the Highlands. My experience in Scotland was made all the more enjoyable by the Inverness Visit Scotland Information Centre!
Written May 16, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stephanie S
106 contributions
4.0 of 5 bubbles
Sep 2020
I had an extra day with no plans so stopped in the office. They were friendly and gave me a free map and good walking route to see some of the local sights.
Written October 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Stephanie, Thanks for the review and I hope you enjoyed the walk! Kind regards, Ranald Gilbert, Area Manager
Written November 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Inverness VisitScotland iCentre - All You Need to Know BEFORE You Go (2025)

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