It brings me no joy to write this review, but I feel other travelers must be warned. I had one day to fulfill a lifelong dream of seeing the Highlands and after a lot of online research, I felt I could entrust Highland Experience, given their excellent reviews. I planned a private full-day trip to Skye with my husband and grown children 8 months prior to the actual date, checking in with the representative and double-checking. At no small expense, I paid for a full day trip in a "people mover" or small van, so everyone would have a good view as we spent 12 hours in the countryside. You can imagine how I felt when our guide turned up on the appointed morning in a small sedan, asking the four adult passengers to pile in without a hope of seeing the scenery. Apparently, the customer-service representative, who had confirmed the van in writing with me, didn't actually book the vehicle or let anyone know we'd paid for a van.The whole day trip wound up cancelled and I am still, almost a month later, unbelievably disappointed and angry at the company's "service." Adding insult to injury, I had to call multiple times to get anyone to speak with me and refund my money. Proceed with caution before booking with this organization.