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Popped in for a drink , haven’t been in for years. It’s just the same as it was then , busy good atmosphere mixed crowd . Disappointing to see there is still no ladies toilet on ground floor, surely in these modern times this isn’t...More
Date of experience: May 2019
GeneralManagerAA, Manager at Horse Shoe Bar, responded to this reviewResponded May 26, 2019
Hi there thank you for your review, in interests of everyone, there is a desgnated area for people to smoke that have bins their for their cigarettes, and is always best to get them to go there so as the flow of traffice in and...More
Bouncers are rude. Don't let you upstairs to karaoke and say they will come and get you in the main bar but never do. If you ask them about about the time you have been waiting they ban you front going upstairs to karaoke. Do...More
Date of experience: January 2019
1 Thank jrmercer2015
GeneralManagerAA, Manager at Horse Shoe Bar, responded to this reviewResponded January 20, 2019
Hi there, unfortunatly our Karaoke is very busy and usually the room is full to capacity, especailly on a Saturday night, the reason they say to go into main bar as it is better to wait inside a warm bar and get a few drinks...More
We come from Ireland to Glasgow every 2 months and we go to the Karaoke in the horseshoe every night while there! It is excellent..the atmosphere is great..cheap reasonable and we find the door staff bouncers very good at their job..cant understand the negative reviews..see...More
Date of experience: August 2018
GeneralManagerAA, Manager at Horse Shoe Bar, responded to this reviewResponded November 2, 2018
28happycamper, we are so happy to read such a great review about The Horseshoe Bar! We look forward to your next visit! Take care! MICHAEL GM
Made the mistake of sitting down upstairs in the wrong area and over heard Sandra, a waitress refer to us as the f—-ing Americans...too bad...wouldn’t recommend, only showed up because a tour guide earlier in the day recommended, but he is Scottish.More
Date of experience: August 2018
General Manager A, Manager at Horse Shoe Bar, responded to this reviewResponded August 21, 2018
Hi Bill B, we can assure you that we do not find this type of behavior acceptable, we have addressed the situation that you have described and i can assure you that if you come back you will receive a warm welcome, don't be put...More
Loved it. A real taste of Glasgow. The lager was delicious and the service at the bar was excellent. Full of suits and regular folks stopping for a pint after work. Atmosphere has a historic feel and you can almost hear the million stories that...More
Date of experience: May 2018
General Manager A, Manager at Horse Shoe Bar, responded to this reviewResponded June 26, 2018
Runjogslog, we are so happy to read such a great review about The Horseshoe Bar!
Was in here last night and when coming back from the toilet, I saw someone leaning over picking up my pint and downing it! So I went to security and told them about it, they went to guy who stole my drink and the guy...More
Date of experience: April 2018
6 Thank no2linw
General Manager A, Manager at Horse Shoe Bar, responded to this reviewResponded April 18, 2018
As per our conversation earlier we are currently still reviewing this incident.
Worst service I have ever experienced ,staff need to be trained in customer service , my daughter who has an egg allergy asked if they could ask the chef if the breaded mushrooms ( as advertised on the menu )had egg in them she was...More
Date of experience: February 2018
1 Thank Anne B
General Manager A, Manager at Horse Shoe Bar, responded to this reviewResponded February 20, 2018
I am very sorry that this is the experience you had when you visited our pub. I can imagine this to have been a massive disappointment and rather unsettling.
We take allergies very seriously and always strive to accommodate all guests' needs. Although...More