Thank you for your 5 star review! Jaw-some! We are pleased to hear you had a fantastic time at the St Andrews Aquarium. A massive well done to a very brave 9 year old. For someone so young, it must take so much courage to go inside the enclosure of unfamiliar species. But, a true animal lover would do anything to be close to their favourite animal. We are grateful for the positive feedback about our Niamh. She is an amazing keeper, and very caring as you noticed. She understands that some may feel a bit nervous in the enclosure and require extra care. Especially when they are children. Thank you once again for your feedback. We hope you come back to us very soon. With kind wishes, Magda & the St Andrews Aquarium team.

Hello, Thanks for taking time to leave a review, though we are disappointed to read that you feel dissatisfied with your experience, something, as a family owned aquarium, we take very seriously. You correctly point out that our website suggests 1-2 hours for a visit, and it's great to read that you were there for an hour and ten minutes. Whilst we are aware we are a smaller aquarium, we really have packed in the fun. Our team spend a lot of time and effort to ensure we have the most engaging information displays, packed full of fun-facts for our visitors to read. Our team also conduct various feeding sessions and talks throughout the course of the day, this is why we make our tickets "all-day" tickets, so our guests are free to visit one of the many great eateries in St. Andrews, before popping back to catch the afternoon talks and feeding sessions. It's great to see you've done your research and note that we advertise 120 different species to see...you're correct, that's actually incorrect...we have many more than this! As for the comment about high street pet shops; Marmosets, Meerkats, Sharks, Alligator Snapping Turtles, Penguins, Seals, and many, many more of our amazing animals will most definitely NOT be seen on the high street! One point I wish to take seriously, is your comment that we have one penguin...we have six, though we don't force them out of their nesting area during opening hours, especially not just now when they are nesting on eggs, and as part of the European breeding programme, this is something our team take very seriously. With regards to being pram friendly, you are correct, our Victorian building, perched on the cliffs of The Scores in St. Andrews, is far from ideal, however we have multiple ramps, as well as moveable, temporary ramps that can be used throughout the aquarium...we try our best to make sure everyone who wants to, can enjoy an amazing animal adventure. We did receive your communication, to which we replied immediately, though you seem determined to publish your comments publicly regardless. We really try to ensure everyone has an incredible experience, and we believe offer a fair ticket price, at a level which allows us to run a well-respected, responsible, and engaging aquarium and visitor attraction. Our team have reviewed our website and believe that, like thousands of visitors every year, the information is reflective of what is on offer when you visit through our doors. Please note, the cafe is open for takeaway coffee and snacks, but remains closed as a sit in venue to ensure safe distancing in line with Covid advice. We hope you will visit us again soon, to check out all the species you have missed. Regards, Fraser

Thank you for taking time to share your feedback regarding your visit to the St Andrews Aquarium. We appreciate the time you have taken to share some feedback regarding covid security. Please rest assured that we have taken all the govermnet guidance into account in terms of safety after the global pandemic. We always ensure that the visitors, staff and the animals are kept in a safe place, covid free. We think that we are doing pretty well with that as there was no covid cases in our place [this includes NHS track and trace]. We understand your concerns in terms of numbers of people. It is advisable to book online to avoid dissapointment on your arrival. If we are fully booked, we do not take any more visitors. Perhaps there was a few slots free on that day. In terms of masks, we have signs everywhere and we inform visitors about the importance of masks. However, there are some medical conditions that exempt people from the obligation of wearing masks. Those conditions are often hidden, and not noticing. It is a challenging time for us all, and extra kindness on the top of covid secure is needed. Our cafe has to remain closed, this is exactly for the covid secure reasons at the moment. We are offering refreshments which can be consumed outdoors. Thank you for visiting the St Andrews Aquarium. Please send us an email if you want to chat about your experience to splishsplash@standrewsaquarium.co.uk Warm wishes, Magda & the St Andrews Aquarium team.

Thank you for your review! 5-star review, Jaw-some! We are pleased you had a brilliant time at the St Andrews Aquarium. It's fantastic that you have managed to watch our talks. With the current global pandemic we only offer few talks on a quiet days. Our keepers are absolutely amazing as you have noticed. Their talks are informative and funny. There is not a better way to learn than through a laugh. Our harbour seals have very playful personalities. Did you know that seals are very quick learners? Studies suggest that seals can mimic sounds from human speech. How cool is that?! Thank you for visiting us; we hope to welcome you back in the near future. With best wishes, Magda & the St Andrews Aquarium team.

Thank you for taking time to write your review. We are sorry to hear your visit was not satisfactory. Please note that we are one of the few places that have not increased our prices after the lockdown. Our prices have been the same for the past few years. Even with additions of new species like common marmosets, new species of fish, amphibians, etc, we have never increased prices. However, we have been closed for almost 4 months with no income coming in. As a family run business you can imagine how financially catastrophic that was for us. During a lockdown we could not simply just close our doors, we still had a small team of keepers who looked after our animals. Please believe me its not cheap to keep so many species from all around the world. They need proper care, food, warmth, vet care, and the list is endless. We are sorry you did not have a chance to speak with any of the keepers. Perhaps they were all busy feeding or checking the animals behind the tanks. In terms of feedings/talks. This is something what we could not offer to our visitors after a global pandemic. Basically, we were not allowed to, as this potentially can cause too many people gathering in one place. As an indoor attraction we have to make sure all the visitors, staff and the animals are safe. We have a few talks/feedings in place from September; however, they can be amended or cancelled at short notice because of circumstances beyond our control, for example, when we decide it is not safe for everyone to do them, as the numbers of visitors are beyond the limit. We appreciate your visit, and we hope to welcome you back in the near future. With best wishes, Magda & St Andrews Aquarium team.

Thank you for your 4 star review! So pleased to hear you enjoyed your visit. As you noticed as soon as you enter the Aquarium there is so much to see. There is so much effort put into the development of new and existing enclosures. Glad to hear your nieces had an excellent time, and they enjoyed the seal feeding experience. I hope memory of that exceptional experience will lasts forever. You have met our amazing Paige! She works with passion, and her knowledge about animals is very impressive. All the feeding experiences can be booked from our website, and as you noticed we often offer those exceptional experiences on itison site. As the animal welfare is very important for us, the experience can be booked by maximum two people. Thank you once again! We hope to welcome you again very soon. Best wishes, Magda & St Andrews Aquarium team.