Bongos Soft Play Centre

Bongos Soft Play Centre, Glenrothes: Hours, Address, Bongos Soft Play Centre Reviews: 3.5/5

Bongos Soft Play Centre
3.5
Game & Entertainment Centers
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Kids soft play centre with 3 frames car tracks hot and cold food served daily, fresh homemade cooking, great value for money with loads for the wee ones to do.Toddler sessions avalible mon - fri at selected times please see website for more information.
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3.5
82 reviews
Excellent
24
Very good
22
Average
10
Poor
13
Terrible
13

Roxstar
1 contribution
Birthday party
Feb 2020 • Family
Would not recommend having ur child’s party here, we arrived and were seated at dirty tables with previous customers cups and glasses on them plus the tables were under the previous child’s name also so nothing had been cleaned and set up properly for my little boy and his guests!! £10.95 per head for cold buffet which consisted of 2 sausage rolls a crispy cake 2 quarters of a sandwich cut up cold hotdogs from a tin a slice of over cooked pizza and some diluting juice! Thank god I took my own cake after being told they would provide one actually meant the kids had a small slice of chocolate tray bake in their party bag, I had brought my own candles but they had opened my cake and put 2 candles of their own in which had been used previously as had already been lit! Really disappointed with the whole place only saving grace they had was the young girl in charge of party games was great at her job very polite and professional
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chilleruk
4 contributions
Cold and Loud
Apr 2019 • Family
Came with friends on Sunday 9th April at 10am.

The place was okay however it was freezing for the whole two hours, you had to go outside to warm up.

They play music far too loud and you can’t hear people sitting next to you!

There’s better places around, visit as a last resort
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ashley M
12 contributions
Kids birthday party
May 2019 • Family
Horrid experience from the get go with bongos staff.

we had booked a party for my daughter, at the time of booked we confirmed date, time, food preferences and estimated party guest numbers.

On the day if the party i walked into bongos with my daughter, around 10 minutes before it started. The lady at reception told me to "go through and find the area with her name" . After searching for a while I found a room with her name on the board and a handful of questionable looking sandwiches and uncooked chopped up hotdogs (I actually though this was leftovers from a previous party, but nope it was the food for my daughter's party)

When my daughter's guests arrived they were told to go to the table with my daughter's name on it... No table had my daughter's name on it. After 20mins of confusion a staff member came and asked us to leave the party room. Turns out there was supposed to be a table set up in the main play area with my daughter's name on it and juice for the kids to drink. This was NOT done and was NOT advised .

I was sitting with the other parents whilst the kids were playing and a member of staff came upto me and asked for payment for the party. I advised the girls that my husband worked across from bongos and was coming in 20mins with my credit card to pay for the party. 10 minutes later she comes back and loudly aggressively tells me that if I don't make payment in 15 minutes the kids can't go into the party room.
I assumed (because I wasn't told when booking and I'm not s mind reader) that payment would be made at the end. There was no need for this lady to be so aggressive. I paid my deposit when booking, my husband was joining us in 20minutes and again I wasn't informed that payment had yo be completed halfway into the party.

My husband arrived moments later so
I went to reception to speak with staff and pay for party. I over heard the supposed supervisor and the lady who didn't tell me the correct information at the beginning of the party mouthing of about me.

Just a FYI bongos staff don't be so nasty about people when your are in your work place, also then don't try to deny it when I clearly heard every single word you said.

Once the party was over the staff even forgot to give some of the kids their party bags...

Honestly such a horrid experience, thankfully the kids still had fun but all of the parents were left horrified.
Written May 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Angelene C
1 contribution
Rip off!!
Feb 2019 • Family
Travelled quite some distance with twin 2 year olds. Was to be £6.50 in total and charged £10!!! Receptionist said online prices out of date!! Charged for sauce, waited 45 minutes for lunch to then b given wrong items n all went in bin. Emailed ‘contact us’ 3 days ago and heard nothing back. Our first and last visit!!
Written February 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jennifer S
Fife, UK1 contribution
Dissatisfied and disappointed with no change even after complaints.
Nov 2018 • Family
50p for a kids cup of diluting juice and £3.95 for a jug of diluting juice. Not aloud to take your own snacks or juice in. Cold inside and music blaring. Over priced cheap food. Even more expensive for draft paper cup drinks. 90p for a packet of golden wonder crisps.
That's not even the worst part. I pay £6 to get in and my kid can only go into the small soft play are, which hasn't been added too or updated in Years. Bongos may want to consider its out of date decor and play area.
May I suggest free cups of water set out for children to stay hydrated as they're running around and free fruit to support healthy living.
Written November 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

609Sonia79
Fife, United Kingdom18 contributions
Ideal for toddlers
Mar 2018 • Family
Love this place, spacious, ideal for toddler, no worries if your child getting out. Beautiful selection of cakes.
Written May 1, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SereneSquirrel
Ceres, UK16 contributions
Nerf Party rip off
Feb 2018 • Family
I used to live nearby and my son practically learnt to walk here - that was 7 years ago now and I have given glowing reports of Bongos in the past - but no more.
Sadly, the place has declined, quality has gone down and prices have gone up.

We recently attended a nerf gun birthday party at a whopping £300 (almost) for 10 children.

Kids had only played 15 minutes with the guns under member of staff direction when they were called to the party room. US parents assumed it was just for juice but no, it was the dishing up of the party food and cake already! We'd barely just got there! ! Food was scant, poor quality and I actually ended up taking my child to the local macdonalds after, he was left so hungry.

After a hurried cake presentation, kids went back to nerf for 10 /15 minutes max, running past empty crisp boxes and shooting into them as 'target practice', then they were sent into the soft play frame to find a flag each. It is worth noting that all nerf action was just running in a line on the carpeted bit in front of the frames and food area.

It took a while for it to dawn on us parents that the party must be over just 45 minutes (including eating time) as the staff had wandered off and the kids just left to their own devices, with no more nerf, in the frame.

They had free play for half an hour, then a full 15 minutes short of the designated party time, were called out of the frame and lined up by staff to leave. Parents weren't even due back for another 15 minutes! !

In short, £300 for 10 kids for a nerf party lasting only 1 hour 15 minutes, with only 30 minutes of that actually doing nerf (not even utilising any of the frames) with poor and miniscule food portions IS A RIP OFF.

A long held family favourite of ours will never be revisited. Bongos, you've let us down.
Written February 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bravehearted
Markinch, UK209 contributions
Pleasantly surprised. A great place for ‘young’ kids. Clean and well laid out.
Feb 2018 • Family
Spent an a couple of hours here with a couple of kids to let off steam in the largest of three, possibly four soft play areas. The kids we were with were 2 and 5 years old and loved it. The whole place was clean especially the toilets. Staff members descretly cleaning tables, vacuuming the floor and making sure play areas were functioning well. Quite a good selection of drinks, snacks and cooked courses at reasonable prices. There’s lots of floor space to accommodate the numerous tables and chairs for parents and friends, while the kids drum up a thirst and appetite. Ample parking outside in this facility located in the Eastfield Industrial estate of Glenrothes.
Written February 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ian L
25 contributions
Top drawer soft play
Dec 2017 • Family
Perfect place to take the little ones to run off some energy. Great selection of snacks and meals available , all at a reasonable price.
Written December 22, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jst1980
Methil, UK22 contributions
Thumbs up
Nov 2017 • Family
My son had a 2 hr session which was worth the entrance fee (apart from the 50p charge for paying with card) he had a great time and it wasn’t busy which made it much better! The food was good although a wee bit expensive. Definitely recommend to pass a cpl if hours with my 6yr old son
Written November 17, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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