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Bannatyne Health Club & Spa - Falkirk

Closed Now: 10:00 AM - 4:00 PM
Open today: 10:00 AM - 4:00 PM
Review Highlights
NOT a happy endding for our trip to the spa!

After a particularly stressful trip to arthur's Seat, we were down on our luck and down a child... read more

Reviewed 2 weeks ago
TennentsTantrum
Wonderful afternoon

I was given this spa day as a birthday gift, my sister went with me , it was our 1st visit to... read more

Reviewed August 16, 2019
JaneGallacher
,
Tillicoultry, United Kingdom
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Certificate of Excellence
Traveler Overview
  • Excellent69%
  • Very good14%
  • Average8%
  • Poor2%
  • Terrible7%
Travelers talk about
About
Relax the mind, soothe the soul, and lift the spirit. In a world increasingly cluttered with noise and stress, stepping into one of our spas where men and women can completely relax and unwind provides the perfect antidote to modern day life. There...more
Certificate of Excellence
Closed Now
Hours Today: 10:00 AM - 4:00 PM
Contact
Grahams Road, Falkirk FK1 1LW, Scotland
Website
+44 844 248 3753
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Popular mentions
After a particularly stressful trip to arthur's Seat, we were down on our luck and down a child. What could cleanseour spirits more than a relaxing trip to the spa. Or so we thought... 29th of April, 1500 hours. We approach the spa after having parked for free at the local
Read more
Response from GM F, General Manager at Bannatyne Health Club & Spa - Falkirk
Responded 1 week ago
Hi Mr Tennant Tantrum, I am sorry to hear of your unfortunate day but I think you may have the wrong establishment. We cannot seem to find a record of your visit and the facilities and service you describe certainly do not match our Spa. I hope you get your scarf returned soon. Healthy Regards.
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I was given this spa day as a birthday gift, my sister went with me , it was our 1st visit to Bannatyne Falkirk , staff were fantastic from the moment we arrived, Leigh was our therapist she took time to showed us around and explained everything , treatment facial and shoulder
Read more
Response from Spa F, Manager at Bannatyne Health Club & Spa - Falkirk
Responded Aug 18, 2019
Hi Jane, Thank you for taking the time to provide us with your feedback. I am glad to hear you enjoyed your experience with us and I have passed your comments on to Leigh who was delighted. We look forward to seeing you in the future. Kind Regards Megan Bannerman Spa Manager
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Came here on a special offer booked through bannatyne's website. We chose scalp massage, facial and back massage. We were booked in for 10.30 arriving 20 mins early as advised but were not taken into the treatment room until 10.45. After 1 min if chat from the therapist she left
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Response from Spa F, Manager at Bannatyne Health Club & Spa - Falkirk
Responded Aug 3, 2019
Hi Amy, Thank you for taking the time to provide us with your feedback, I am sorry to hear you did not fully enjoy your time with us. If you could email me your booking information to spa.falkirk@bannatyne.co.uk I will look into this for you. Kind Regards Megan Bannerman Spa Manager
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I was given a spa day for 2 as a birthday present. I rarely get time away from my toddler, so was looking forward to some 'me time' with a friend. We were greeted by reception staff who looked disinterested, bordering on unfriendly. The spa area was not fit for purpose, there
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Response from GM F, General Manager at Bannatyne Health Club & Spa - Falkirk
Responded Apr 17, 2019
Hi Anna, Thank you for your feedback, we are sorry to hear that you did not enjoy your day, please let me address some of your issues. 1. As we have only 4 rooms in the spa we feel that 4 chairs in the waiting area should be enough, there is also the lounge area that some people like to use whilst waiting. We apologise if there was an issue with our music system during your visit. 2. As stated in the sign on the jacuzzi, it runs on a 10 minute on / 3 minute off cycle in order to allow the water to filter and clean and requests that users vacate the pool whilst the jets are off. Sometimes the staff may have to remind people. Most people will normally use either the sauna, steam room or 8 loungers and chairs on the poolside during this time. 3. Instead of adding the robes, towels and slippers into the cost of the package we allow customers the choice of choosing these should they wish, this is advised on the booking confirmation. We apologise that the bathrobe was too small but we do have larger sizes available for anyone who requests. 4. With regards to refunding your deposit, as explained at the time, the deposit was refunded on to the same payment method that was originally used, because you paid through your phone this does not necessarily have the same number as the card it is linked to. The payment should now be in your account as well as the cash you asked for. Once again we apologise that you did not enjoy your day but thank you for your feedback that we will use to improve our offering in the future.
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Hubs and I booked a relaxing spa day with lunch, massages, facial, and foot massage to celebrate the end of our curling season. Bannatyne's Falkirk staff are THE BEST! Friendly from the moment you walk in the door, you know you are in for a treat. We left feeling refreshed and
Read more
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