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Bannatyne Health Club & Spa - Falkirk

128 Reviews
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Bannatyne Health Club & Spa - Falkirk

128 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Grahams Road, Falkirk FK1 1LW Scotland
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Loch Lomond, Kelpies & Stirling Castle Small-Group Day Tour from Edinburgh
Cultural Tours

Loch Lomond, Kelpies & Stirling Castle Small-Group Day Tour from Edinburgh

624 reviews
See parts of northern Scotland that most first-time visitors miss during a day trip to Loch Lomond, Kelpies, and Stirling Castle from Edinburgh. Letting someone else drive allows you to spend less time navigating and more time enjoying the scenery, while the insider knowledge of a guide promises to enhance your experience of rural Scotland.
$59.70 per adult
128Reviews1Q&A
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Shannon W wrote a review Mar 2020
Glasgow, United Kingdom8 contributions1 helpful vote
My friend had bought be a groupon voucher as a Christmas present. We were to receive 3 treatments and a £10 voucher. We did receive our 3 treatments but no sign of the voucher! We signed in at 1.12pm and left the building at approximately 1.55pm. 3 treatments in 30 minutes? I understand the were mini but I could not have felt more rushed. Dont get be wrong the treatments and therapist I had were great. At the end i simply got a "have a good day". Were there no relaxation areas, sauna, steamroom? I dont know? I wasnt told. I was put back into the tiny waiting area until my friend was finished to make our own way out confused. The only "spa" I've been to where I have been in and out in less than 1 hour. Not made to feel special or relaxed at all. I'm from glasgow and the drive there was longer than my time in the spa. Wouldn't recommend at all, next time I will just go back to a hotel where they do treat you like a guest and not a groupon voucher.
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Date of experience: March 2020
1 Helpful vote
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Sadie M wrote a review Jan 2020
Glasgow, United Kingdom17 contributions18 helpful votes
Me and my daughter attended for treatments 2day and where very happy with the treatments carried out but the leisure facilities were disappointing as there was onli 4 beds which were taken and 2 chairs so nowhere to sit and relax between sauna and swim definitely looks different from the picts.. We ate in the cafe which was very nice and service was quick
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Date of experience: January 2020
2 Helpful votes
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Response from Spa F, Manager at Bannatyne Health Club & Spa - Falkirk
Responded Feb 3, 2020
Hi Sadie, Thank you for taking the time to provide us with your feedback. I am glad to hear you both enjoyed your experience at Bannatyne Spa Falkirk, I have passed your comments on to the girls who were delighted. I will pass your comments regarding the poolside facilities on to the appropriate department. We hope to see you again in the future. Kind Regards Megan
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Kimberley wrote a review Jan 2020
1 contribution3 helpful votes
I was at this spa yesterday 18/01/2020 that i purchased as a gift for my mums 60th through wowcher. Im afraid to say i was totally unimpressed with a few things. Firstly if i paid what was the apparent price of over £200 i would be fighting for my money back it is not worth that never mind the price i did pay. One of the beauty therapists was running late which i totally never bothered about as these things happen. My mum went with the other therapist whilst i waited ten minutes for the other one. I went in about 13:55/14:00. My session was over at 14:25 when it was apparently a 45 minute treatment. I was out and my mum was still in her session which goes to show i was cut short of my time. The ladies all had other things clearly on their mind as soon as my mums treatment was done she wasnt even off the bed yet and her therapist had her jacket on and away without even going back to check my mum. Then all the other therapists followed suit and left also with me or my mum not even left the premises yet. It was all rush rush for them to finish early or whatever they had planned that was more important than their customer service. I will never be back nor would i purchase this hilarious deal again. Anything but ‘deluxe’ that was described in the offer! I never got £10 voucher or two elemis products that was also quoted on the offer. Rip off avoid at all costs
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Date of experience: January 2020
1 Helpful vote
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tagcel67 wrote a review Jan 2020
Glasgow, United Kingdom9 contributions4 helpful votes
Visited after booking a massage for myself and my wife.. Got there 5 minutes early only to be told our appointment had been moved and we had missed it. Rebooked for following week and we explained we had to be taken at the same time... not confident I phoned before travelling to check that time had not been changed but yes it had we would have been 30minutes apart this did not suit as previously explained due to health issues. we reluctantly booked for the same time for both of us the next week. The next week we were assured we would be taken at same time. When we went to treatment area we were told one of our treatments would be 5mins late... It was 35mins late and one of our massages was finished and my wife was still waiting causing extreme distress. The response has been disgraceful, three call backs not returned, a week before a reply was posted on their complaints area/website and this was to invite us back. I have responded but no reply on how to escalate or any reassurance that this would not happen again nor any attempt to right the clearly poor service. After 3 attempts to receive treatment booked and paid for I would not recommend this place.
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Date of experience: December 2019
3 Helpful votes
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JaneGallacher wrote a review Aug 2019
Tillicoultry, United Kingdom3 contributions2 helpful votes
I was given this spa day as a birthday gift, my sister went with me , it was our 1st visit to Bannatyne Falkirk , staff were fantastic from the moment we arrived, Leigh was our therapist she took time to showed us around and explained everything , treatment facial and shoulder massage were really wonderful and explained fully, after a stressful few weeks today was just what I needed, pool, sauna etc were great, lunch was really good cafe staff were great , will return again for more treatments from Leigh , many thanks to everyone xxx
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Date of experience: August 2019
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Response from Spa F, Manager at Bannatyne Health Club & Spa - Falkirk
Responded Aug 19, 2019
Hi Jane, Thank you for taking the time to provide us with your feedback. I am glad to hear you enjoyed your experience with us and I have passed your comments on to Leigh who was delighted. We look forward to seeing you in the future. Kind Regards Megan Bannerman Spa Manager
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