My friend and had a 2hr 30 min package each, this took place at the Double Tree by Hilton. Our therapist was Kayleigh and she made us feel welcome and very safe considering we are in the midst of a global pandemic. The treatments were fab, very pleased with our nails. Will certainly be back

Absolutely disgusting service by the spa at Edinburgh Airport Hilton Doubletree. 5 of us booked a spa day and had timings confirmed as arrival at 10:00 with 2 going for treatments at 12:00, 2 at 13:00 and 1 at 14:00 then afternoon tea at 15:30. We were told they were running 5 mins late which actually turned into over 1 hour. The staff didn’t seem to have a clue what to do and the supposed assistant manager ‘Kayleigh’ just kept fobbing us off. We advised that we weren’t happy and wanted to speak to a manager but they weren’t working. They tried to call Anna (manager) but she didn’t take any calls. We were assured by Kayleigh that we would get refunded as we weren’t happy and didn’t want to wait now that they were already over an hour late for treatments. This would have meant we wouldn’t have gotten our afternoon tea as that finished at 4pm. They are no refusing to refund and are denying that Kayleigh said we would get our monies back. On another note they also don’t tell you that there is swimming lessons on whilst you are on you spa day which restricts access to their pool area. AVOID AVOID AVOID THIS SPA AS ITS BADLY RUN!!!