The Airport Gallery

The Airport Gallery, Edinburgh: Address, Phone Number, The Airport Gallery Reviews: 3.5/5

The Airport Gallery
3.5

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3.5
53 reviews
Excellent
12
Very good
17
Average
9
Poor
6
Terrible
9

johnm123456
Perth, UK42 contributions
Special Assistance - Superb!!!
Nov 2020
My partner and I flew to Heathrow from Edinburgh on Friday 6th November 2020. This was first time having to use Special Assistance and we were a bit wary of it. How wrong we were. We were met by 2 lovely guys, John & Mike and they immediately took over.... sailing us through check in and security. On way to waiting area they asked if we required restrooms and even took us into Costa to pick up soft drink and a coffee! These guys deserve recognition as if it wasn’t for them I don’t think we would have made it to Boarding Area and they are still so dedicated during these hard times. Thank guys for all your help..... your amazing
Written December 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

John
United Kingdom11 contributions
General through travel
Jan 2020
Although holiday travel would be covered here as well, Edinburgh airport, security, shopping, eating etc. has improved 10 fold over the years, UNFORTUNATLEY all the good work has been un done by the drop off rip off (yeah but help relieve conjestion and is good for the environment) aye right ! and the BAGGAGE HANDLERS do not be surprised in the slightest if you are held up for 40mins for hold luggage.
Edinburgh Airport the gateway to Scotland, the first point of visitor contact for many, the baggage handling is worse and less efficient than many 3rd world countries with minimal infrastructure I have visited.
Written February 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dona
1 contribution
Edinburgh airport refuses to board a person accompanying someone going for a surgery
Jan 2020 • Couples
Edinburgh airport refuses to board a person accompanying someone going for a surgery. Following this - the same person went on and spread the gossip around the whole check in area, not considering how the person flying alone was feeling while the doctors did not approve that person to travel alone. Calling for disciplinary actiOn here!
Written January 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ChorleyMc
Glasgow, UK4 contributions
Absolute nightmare
Dec 2019
On 23/12/19 I travelled to Wales with my 79 year old mother, who has difficulty with mobility, but not enough of an issue to book assistance as I was there to help her. The first issue came in trying to reach the car park. We were in a number of different areas before we eventually reached the multi storey car park. The staff we encountered in these areas could not have been more pleasant and helpful, which is the only positive on this aspect of the trip!

When we eventually found the car park, I dragged both our cases into the terminal as my mother walks with a stick. We had checked in online but had to have bags weighed and taken to be placed in the hold. We fought our way through throngs of people trying to get to the check in desk, a task made more difficult by the many miles of taped off lanes at desks, making it difficult for anyone to get from one end of the airport to the other. The bags were weighed and to my horror I was told to then take them to the OTHER END OF THE AIRPORT to be collected for the hold! This in itself has security implications as ANYTHING could be transferred to the bags on that walk!

Next step was to get to security. Going up in the lift, we then had to fight our way through several cafes to get to fast track. This started our next nightmare. My mother was called to one desk wile I was called to another meaning I was unable to help her. One member of staff did spot her having balance issues, as her metal walking stick had to go in the tray, and gave her a wooden one which did help her until I could get to her. There were so many people going through that we were unable to get space to put trays on the rails to go through the x ray machines and queues were piling up and tempers were starting to fray.

Making our way to the gate, we came across one flight of stairs after another, not one lift available for those with mobility issues. There was no member of staff anywhere to provide us with help.

Arriving back on 27/12/19 was no better! The plane arrived ahead of schedule and we were piled onto a bus which sat on the runway for over 20 minutes. The luggage cart had been packed and moved away before we even left the runway! When we reached the terminal my mother had to face a climb up a number of flights of stairs...again no one around to help. In the baggage hall we found the carousel to collect our luggage. Twenty minutes later we were still waiting....remember the luggage left the plane before we did. Another few minutes later, I realised someone from our plane had retrieved their luggage from a completely different carousel! Nothing came through on the carousel labelled for our flight! It came through on one labelled for 2 different flights!

Roughly an hour after landing we followed the exit signs from the arrivals hall to find ourselves at the opposite end of the airport to the multi storey where I was parked. I had to have my mother walk another 10 minutes to get to our car.

The signposting in this airport is an absolute disgrace. For this to be Scotland’s international airport leaves me feeling anything but pride in it. If you have any option, go to another airport!
Written December 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Debra C
Atlanta, United States27 contributions
Smiling security crew NOT part of the plan
Oct 2019
tired travelers are additionally hassled by security at EDI airport. We had ALL our liquids in 3 oz or smaller containers and in a clear bag. However, they were not in the bags provided at the airport, so security person took them all out, we packaged them in her clear bag then put them back exactly where they were to begin with-in my shaving case! She also took my book. why? Her answer was: "This is Scotland, not the United States."
Written December 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

marc g
2 contributions
Lovely medical staff(Gary)
Dec 2019 • Friends
Hurt my wrist in the city the day before and Gary the medic came out and gave me a sling. Lovely accommodating person altogether.
Written December 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Aaron R
Ballycastle, UK2 contributions
Flybe
Nov 2019 • Business
So angry that flybe charged a disabled lady £35 because the wheels of her hand luggage case did not fit in their bag sizer. She explained that it was fine flying out of belfast but the flybe staff at Edinburgh seen fit to charge her.
Written November 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Robert L
Edinburgh, UK16 contributions
Car parking is shambolic - Badly Signposted
Aug 2019
We were dropping of a passenger at Edinburgh Airport and looked for the Short Stay Car Park - non existent - lots of signs for drop-off, long stay and reserved parking - am assuming the Owners are keen to get you to go into a more expensive car park !!!
Totally shambolic and then when we went to leave the car park the barrier ticket machines were not working properly and a huge line of cars were lining up to get out.
All in all a horrible experience - the airport building is far too small and cluttered - felt sorry for the passengers departing from Edinburgh !!!! Fortunately we do not use this airport - prefer Glasgow as clearly signposted.
Written August 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Albia-Newton
Weston super Mare, UK3,703 contributions
Miserable
May 2019 • Couples
A totally grim experience

Almost like being in a developing country

Staff disorganised and totally unhelpful

Written May 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Carlh2112
Alnwick, UK12 contributions
Don't go for a late flight!
Apr 2019 • Couples
I've flown from Edinburgh many times and it is a nice, functional and efficient small airport. But tonight is the first time I've flown on a late flight and I am shocked that everything starts closing at 9pm. We struggled to get a meal after 9.30, let alone a beer. It is now 9.50 and everything apart from WH Smith is closed. To call this an international airport, is a joke. It's going to be a long couple of hours! 👎👎
Written April 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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