Bannatyne Health Club & Spa - Edinburgh
Bannatyne Health Club & Spa - Edinburgh
Bannatyne Health Club & Spa - Edinburgh
3.5
9:00 AM - 5:30 PM
Monday
9:00 AM - 7:30 PM
Tuesday
9:00 AM - 7:30 PM
Wednesday
9:00 AM - 7:30 PM
Thursday
9:00 AM - 7:30 PM
Friday
9:00 AM - 6:30 PM
Saturday
9:00 AM - 5:30 PM
Sunday
10:00 AM - 5:30 PM
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The area
Address
Neighborhood: New Town
Suits and shopping bags rule the streets of New Town, until after dark when strappy dresses come out to play. This is the city’s central business district with its smaller offices, clothes boutiques, and many of the city’s flashiest restaurants and ritziest clubs. The architecture along roads like George Street helps give it a swank and formal feel: it’s a planned Georgian development of regal townhouses, geometric squares, and self-important statues. But it’s also a very wanderable neighborhood, with a healthy bustle at almost any time of day and fine people-watching in places like St Andrew's Square which fills with picnickers around lunch. You’ll also find a series of cheerful basement bistros on Hanover Street, while dark Rose Street has something of the feel of an undiscovered back alley and is chock-full of characterful pubs and small independent shops.
Best nearby
Restaurants
1,973 within 3 miles
Attractions
490 within 6 miles
See what travelers are saying
- Coastal55705812 contributionsHighly rated therapist !The reason my rating is so high is because of the therapist I had for my treatment. His name was Gergo and he was really fantastic and very skilled. I was so delighted with the treatments and his professionalism that I’ll likely return. As a “spa day” the Bannatyne health club itself isn’t that great and not really geared up to “spa day” vibes. the building is old and very run down (remind me of being at the local community pool or a high school). It needs sprucing up and it does dull down the vibe of a nice spa day. The spa place itself on -1 is nice and relaxing, small but does the job. The relaxation room was lovely and it was quiet so we had it to ourselves for about 45 mins after the treatment. I also was surprised to pay for the robe and towel (it’s probably written on the site when I booked the voucher and I missed it but feel like it’s an unnecessary charge that is becoming less and less popular across other places. Overall I’d say it’s worth a visit if just one or two of you and looking for something local, not too expensive and grab a lunch somewhere in town afterwards.Visited February 2022Traveled with friendsWritten February 10, 2022
- Donna WEdinburgh, United Kingdom20 contributionsSpaWell 2nd time here for spa first time was better 2nd time was kn relaxation room allbh could here and feel are people in the gym 🙈 honestly thought i was bouncing off seat for relaxation it should be moved to a quieter part of uilding not next to a gym. Message was ok we got back face scalp back was way to hard but rest was fine and relaxing. Staff dont really talk to u but that okay was there to relaxVisited January 2020Traveled with friendsWritten January 13, 2020
- Glenn S15 contributionsDisappointedVery nice and helpful receptionist. General appearance of the interior is tired. Very dusty vents. Dirty toilet. Spa had my questionnaire for 2.5 days and informed me on arrival, I cannot have a massage as I have ticked the box for Cancer., and refunds are not given.Visited February 2023Written February 21, 2023
- Bettina KEdinburgh, United Kingdom26 contributionsQuiet spa day for twoWe had a spa day for two for my husband's birthday. Being a Tuesday and coronavirus, it was very quiet, which made it very relaxing. Nice long swimming pool, big hot tub, spacious sauna and steam room. Clean areas everywhere. We also had massages which were perfectly relaxing. Laurita and George (that wasn't his real, that's like the English version of his name, my husband just can't exactly remember, sorry) were very accommodating and had good hands. We chilled in the heated chairs in the relaxation room after. Tempted to stay there for a nap but we headed home. Very nice few hours which I would be happy to repeat.Visited March 2020Written March 20, 2020
- 684rossc3 contributionsTerrible Customer TreatmentI was a member at this gym for around 5 years and recently tried to cancel but was advised that to end my membership I needed to hand in written notice (seems ridiculous that in 2023 they only accept pen and paper to cancel). Despite this, I still handed in the written notice but was advised I would need to pay for another full month membership due to their 30 day cancellation terms. I decided I was going to cancel my direct debit to avoid being charged for a gym I wasnt using and they have now passed the £36.00 debt onto a debt collectors (ARC UK?) and they have since added further admin fees on top of this. Seems overkill for one month payment and not the way to treat a long term member of the gym. As for the facilities, the place is in desperate need of a refurb. The changing rooms also constantly smell, especially the shower area.Visited February 2023Written February 15, 2023
- Grazyna WEdinburgh, United Kingdom4 contributionsRude and unhelpful staffTerrible customer service. I had constant problems with Bannatyne employees. They do not respond to emails and do not call back when you asked them for. They are only nice when want to charge you but after that they ignore their customers. General manager completely ignored me. Alex from sales was extremely rude when I tried to talk to him. Only one person was nice there and it was Stephanie W.Visited November 2020Written November 15, 2020
- MyAriaEdinburgh, United Kingdom56 contributionsRude receptionist over the phoneIf I was allowed to leave less than 1 star I absolutely would. We’ve been here before and was delighted to get a voucher from my work. Unfortunately on the day I received a phone call that lead to the death of a family member. A friend that was meant to go with me tried to get it changed but even after telling the person over the phone that there was a family emergency, the person was rude and abrupt. Well I’m sorry if the death of an immediate family had inconvenienced you but a little bit of compassion and understanding would have gone a long way. Unprofessional and really just uncalled for, and completely unacceptable for a business.Visited February 2020Traveled with friendsWritten February 14, 2020
- Scotland71Cork, Ireland209 contributionsLooks as scruffy and tired as I feel!Pretty tired-venue. Nice and friendly staff and Gym ok but changing room very tired. I’m sure it’s very Clean I but just very out of date. Pool in the dungeon and the sauna should not be allowed to open for public use. Just needs a complete refurbishment.Visited April 2022Traveled with friendsWritten April 24, 2022
- Peter C1 contributionFantastic spa dayMyself and my partner went to Bannatynespa for a well needed spa day. We received amazing treatments from George, Taylor, Kaja and Debbie. I would highly recommend due to the amazing service received from the lovely therapists ❤️Visited January 2020Traveled as a coupleWritten January 13, 2020
- JoanneTCarluke, United Kingdom72 contributionsSpa TreatmentMy friend had gotten me a voucher for a spa treatment for 2 when we arrived the receptionist was lovely so welcoming. She then took us to the spa where we were greeted by the staff who were also lovely. The spa itself was so relaxing i received a facial and a scalp massage which was excellent. My friend got a neck, shoulder and back massage which she really enjoyed. Overall was a great experience and we will be back.Visited January 2020Traveled with friendsWritten January 14, 2020
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
3.5
140 reviews
Excellent
61
Very good
31
Average
15
Poor
12
Terrible
21
Grazyna W
Edinburgh, UK4 contributions
Nov 2020
Terrible customer service. I had constant problems with Bannatyne employees. They do not respond to emails and do not call back when you asked them for. They are only nice when want to charge you but after that they ignore their customers. General manager completely ignored me. Alex from sales was extremely rude when I tried to talk to him. Only one person was nice there and it was Stephanie W.
Written November 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bettina K
Edinburgh, UK26 contributions
Mar 2020
We had a spa day for two for my husband's birthday. Being a Tuesday and coronavirus, it was very quiet, which made it very relaxing. Nice long swimming pool, big hot tub, spacious sauna and steam room. Clean areas everywhere. We also had massages which were perfectly relaxing. Laurita and George (that wasn't his real, that's like the English version of his name, my husband just can't exactly remember, sorry) were very accommodating and had good hands. We chilled in the heated chairs in the relaxation room after. Tempted to stay there for a nap but we headed home. Very nice few hours which I would be happy to repeat.
Written March 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MyAria
Edinburgh, UK56 contributions
Feb 2020 • Friends
If I was allowed to leave less than 1 star I absolutely would. We’ve been here before and was delighted to get a voucher from my work. Unfortunately on the day I received a phone call that lead to the death of a family member. A friend that was meant to go with me tried to get it changed but even after telling the person over the phone that there was a family emergency, the person was rude and abrupt. Well I’m sorry if the death of an immediate family had inconvenienced you but a little bit of compassion and understanding would have gone a long way. Unprofessional and really just uncalled for, and completely unacceptable for a business.
Written February 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
990visitor
Edinburgh, UK14 contributions
Feb 2020 • Friends
Went for Spa day used pool and facilities then had a facial and shoulder massage from George to be honest it was the best facial I have had very relaxing and skin felt amazing all staff were very pleasant and helpful only negative was the changing rooms are a bit tired and you need to hire the robes however my facial treatment more than made up for the negatives
Written February 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JoanneT
Carluke, UK72 contributions
Jan 2020 • Friends
My friend had gotten me a voucher for a spa treatment for 2 when we arrived the receptionist was lovely so welcoming. She then took us to the spa where we were greeted by the staff who were also lovely. The spa itself was so relaxing i received a facial and a scalp massage which was excellent. My friend got a neck, shoulder and back massage which she really enjoyed. Overall was a great experience and we will be back.
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter C
1 contribution
Jan 2020 • Couples
Myself and my partner went to Bannatynespa for a well needed spa day. We received amazing treatments from George, Taylor, Kaja and Debbie. I would highly recommend due to the amazing service received from the lovely therapists ❤️
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna W
Edinburgh, UK20 contributions
Jan 2020 • Friends
Well 2nd time here for spa first time was better 2nd time was kn relaxation room allbh could here and feel are people in the gym 🙈 honestly thought i was bouncing off seat for relaxation it should be moved to a quieter part of uilding not next to a gym. Message was ok we got back face scalp back was way to hard but rest was fine and relaxing. Staff dont really talk to u but that okay was there to relax
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlisonMoody
Edinburgh, UK292 contributions
Dec 2019 • Couples
Enjoyed a fabulous facial today with the wonderful Taylor who I would highly recommend. She has healing hands and I really enjoyed my birthday treat. The head massage was equally good and I felt totally relaxed and chilled after leaving. Steam Room, Sauna, swimming pool and jacuzzi were quiet when we arrived at 10.45 so it was fab to use the facilities
Written December 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sacha T
5 contributions
Oct 2019 • Couples
Had the nutmeg back massage with my boyfriend, therapists were late by 5 mins and never apologised then they cut our treatment short by 10 minutes.. then we went to the so called spa and the steam room wasn’t even working so never got to use the full facilities. I have raised this issue over email a month ago and was told that I could use the Carlisle spa and have a complimentary back massage, then when asking for details was ignored and told they’d be in touch. A couple of weeks later still no reply!! What a joke I’m so annoyed I have used bannatyne in the past and never had a problem like this. How unprofessional not responding to my emails. Don’t offer a back massage and complimentary use of facilities if you can’t even be bothered to respond! Are you gonna bother getting in touch?????
Written December 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bean
1 contribution
Dec 2019 • Couples
made to feel very uncomfortable by rude receptionist, who rather than asking if I had enjoyed my experience, was more instrested in looking me up and down and abruptly asked where I had been while getting changed after using the spa facilities?? Very nosey and uncalled for, maybe an off day for her?? Don't think she's all that interested in gaining new customers.. shame, The massage was top class
Written December 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rosaa_08
281 contributions
Hey, I'm interested in booking a spa day at bannatyne in Edinburgh but I can see there are two spas in Edinburgh.
Has anyone used both? If so what do you prefer?
City centre or new Craig hall?
I have only been at city centre so can't compare sorry
Sparkly T
Alnwick, UK1 contribution
Is there on-site parking?
And is the spa considerably busier on a Saturday?
Thanks!
Jonathan
1 contribution
Good morning
There is no onsite parking but there is street parking that you have to pay for. Saturdays can be busy as the weekend is our busier day for spa days but isn't overwhelmingly busy. I hope this has helped.
Kind regards
Megan Offor
Spa manager
brunettepixie
East Sussex, UK9 contributions
What facilities are there, e.g jacuzzi, sauna etc?
Jonathan
1 contribution
Hi there
We have a jacuzzi, a steam room, a sauna, a swimming pool and a relaxation room with hot stone mosaic beds.
I hope this helps.
Kind regards
Megan
Spa manager
EdinburghBananaman
Edinburgh13 contributions
does this gym have a creche?
Shashvisits
271 contributions
Sorry, don't know the answer to this one, perhaps give the club a call? M
Do I have to bring my own towel? Booked in for a spa day for two, includes 3 treatments.
Pauline T
Elgin, UK1 contribution
According to Bannatynes website, Towels cost £2.50 to hire whiles Robes & Flipflops are £3 each. After looking at other reviews saying they are very tatty I would take my own.
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Bannatyne Health Club & Spa - Edinburgh Information
| Excellent Reviews | 61 |
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| Very Good Reviews | 31 |
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