We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Review Highlights
Great treat for my mum

My mum came over in Edinburgh to visit me from Italy,We decided to take her and her friend into One... read more

Reviewed 1 week ago
BoardingPass413101
via mobile
Relaxing day

Recently visited one spa with my partner and his mother who had came all the way from napoli and... read more

Reviewed 1 week ago
Allan W
via mobile
Read all 307 reviews
30
All photos (30)
Full view
Certificate of Excellence
Traveler Overview
  • Excellent71%
  • Very good14%
  • Average6%
  • Poor5%
  • Terrible4%
Travelers talk about
“hydro pool”(32 reviews)
“thermal suite”(43 reviews)
“espa products”(8 reviews)
About
The award-winning One Spa at the Sheraton Grand Hotel & Spa, Edinburgh offers a perfect balance of energy, water and heat. A beautiful indoor swimming pool and outstanding rooftop Hydropool go hand-in-hand with a reviving Thermal Suite and a...more
Contact
8 Conference Square | Sheraton Grand Hotel, Edinburgh EH3 8AN, Scotland
West End
Website
+44 131 221 7777
Call
Top Selling Tours & Activities in and around Edinburgh
from $40.10
More Info
from $19.07
More Info
from $30.80
More Info
from $73.60
More Info
Reviews (307)
Filter reviews
304 results
Traveler rating
208
43
21
18
14
Traveler type
Time of year
LanguageEnglish
208
43
21
18
14
Show reviews that mention
All reviews hydro pool thermal suite espa products head massage body scrub thermal area aroma room bio sauna aroma steam thermal experience lovely relaxing day swedish massage day pass hydropool therapist lockers straighteners
FilterEnglish
Updating list...
1 - 10 of 304 reviews
Reviewed 1 week ago via mobile

Continuing the theme of another review ... What has happened? .. from 29th March... I visited the thermal suite last week and tried the new Deep Relaxation Room (refrain from talking the sign said) only to have a fellow user 3 feet to my left...More

2  Thank U9562ICdavidh
Reviewed 1 week ago via mobile

My mum came over in Edinburgh to visit me from Italy,We decided to take her and her friend into One Spa. They loved it and we had lots of fun all together. The staff has been really friendly and helpful with the language barriers. We...More

1  Thank BoardingPass413101
Reviewed 1 week ago via mobile

Recently visited one spa with my partner and his mother who had came all the way from napoli and was in need of some relaxion they both thoroughly enjoyed it. The staff were amazing and so helpful. Will be back again soon. 10/10

Thank Allan W
Reviewed 3 weeks ago via mobile

I’m fortunate to have recently become a member of OneSpa. It’s one of the best decisions I’ve made since moving to Edinburgh. The staff are all amazing and so friendly, the facilities are excellent, spacious, clean, tidy, calm but without being clinical. This goes for...More

Thank aliciakirkis
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 weeks ago

Dear Alicia, Thank you so much for sharing such a great review of One Spa. We are delighted that you are enjoying your membership with us and I am very pleased to hear how impressed you are with the standard of service you have received....More

Reviewed 4 weeks ago

This was a 'special' birthday treat from my son and was my first visit to One Spa - I couldn't fault the service or ambience. It was lovely to be met my my therapist, Kath, who introduced herself and took me through to room where...More

Thank Shirley H
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 4 weeks ago

Dear Shirley, Thank you for sharing such a great review on Trip Advisor. I am delighted that you received a high standard of service throughout the Spa and enjoyed your treatments with Kath for your birthday. I have shared your review with Kath and the...More

Reviewed 5 weeks ago

Spent the weekend at the hotel and availed of the One Spa throughout our stay. Loved it, so peaceful, rounded it off with a lovely massage.More

Thank Katie_UKTraveller
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 4 weeks ago

Dear Katie, Thank you for leaving a great review of One Spa on Trip Advisor. I am glad that you were able to relax in the Spa during your stay at the hotel. I hope to see you in the future. Kind Regards, Mark Perkins...More

Reviewed September 8, 2018

I booked 4 spa packages for my family and I - altogether 2 couples, my husband and myself and my parents. When I made the appointment, I specified that my mother and I needed to be treated by female therapists and that my husband and...More

1  Thank Gilia_Mc
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 4 weeks ago

Dear Guest, Thank you for sharing your feedback on Trip Advisor. I am very sorry that you experienced issues when you visited One Spa. Please be assured that we have been investigating this to find out exactly why this mistake occurred. I completely understand how...More

Reviewed August 28, 2018

The space and services are excellent, and a good value for the money. There were just a few curious details that made it fall short of five-bubble review. There are plenty of towels available, but only down on the locker room level. Once you are...More

2  Thank LuckyLani
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded September 1, 2018

Dear Guest, Thank you for taking the time to review One Spa on Trip Advisor. I am pleased to read that you enjoyed using our facilities and experienced a high standard of service. I would also like to thank you for sharing your feedback with...More

Reviewed August 15, 2018 via mobile

We both had a massage and facial at Onespa and it was a pleasant experience. The therapists were all super friendly and wanted you to enjoy the ambience and relax However we generally prefer a firmer massage and our facials to include extractions if it’s...More

1  Thank Aus_Dynamite
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded August 26, 2018

Dear Guest, Thank you for sharing your review of One Spa on Trip Advisor. I am pleased you received a high standard of service from our therapists however I am sorry to hear that the treatments did not fully meet your expectations. I hope you...More

Reviewed August 13, 2018 via mobile

Had booked escape at one for our wedding anniversary! We really enjoyed this spa. Everything you need is provided, friendly stuff. Hydro pool on the roof was amazing, big swimming pool and choice of saunas for everyone! Would definitely come back. Thank you!More

Thank Anastasia K
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded August 16, 2018

Dear Anastasia, Thank you for sharing such great feedback on Trip Advisor. We are very pleased to hear that you enjoyed celebrating your Wedding Anniversary at One Spa and look forward to welcoming you back in the future. Kind Regards, Mark Perkins Spa Director One...More

View more reviews
Nearby
West End
Prevailing winds meant that most cities that grew in
industrial Britain had their most desirable
neighborhoods to the west – upwind of factory fumes.
Edinburgh was no exception, with its wealthiest
citizens settling in its West End and leaving behind
grand Georgian townhouses, private gardens and genteel
crescents. These backstreets remain as dignified and
sleepy as ever, and most of the action here lies along
...More
Nearby HotelsSee all 150 nearby hotels
Sheraton Grand Hotel & Spa
3,217 reviews
.08 miles away
Hub by Premier Inn - Edinburgh Haymarket
129 reviews
.16 miles away
Mercure Edinburgh Haymarket
784 reviews
.18 miles away
Leonardo Royal Hotel Edinburgh Haymarket
3,319 reviews
.20 miles away
Nearby RestaurantsSee all 2,774 nearby restaurants
Rodi Restaurant
984 reviews
.09 miles away
One Square
589 reviews
.09 miles away
Shebeen Morrison Street
681 reviews
.12 miles away
Ishka
99 reviews
.05 miles away
Nearby AttractionsSee all 1,266 nearby attractions
Edinburgh International Conference Centre
53 reviews
.04 miles away
The Great Hall
26 reviews
.18 miles away
Odeon Cinema
30 reviews
.10 miles away
Questions & Answers
Ask a question
AbbieT58
November 6, 2017|
AnswerShow all 3 answers
Response from Holidaytink | Reviewed this property |
I'm afraid not.
1
Vote
Naeve S
August 2, 2017|
AnswerShow all 5 answers
Response from oransome | Reviewed this property |
Yes. It is open to public. There are two kinds of entrance fee: I) just pool, II) pool and spa part without treatments. Then treatments on top. If you are a hotel guest and an SPG member option II is covered.
1
Vote