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Review Highlights
OUTSTANDING!

Booked one spa as a treat for my wife and she loved it! We have been to a few spa day over the... read more

Reviewed 4 days ago
Cafire
,
Stirling, United Kingdom
First Time ... amazing

So wife had been banging on how good The One Spa was .... so let’s see I thought... As the lift... read more

Reviewed 1 week ago
MarkRBennett
,
Dalgety Bay, United Kingdom
via mobile
Read all 378 reviews
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Traveler Overview
  • Excellent70%
  • Very good14%
  • Average6%
  • Poor6%
  • Terrible4%
Travelers talk about
“thermal suite”(53 reviews)
“hydro pool”(37 reviews)
“espa products”(9 reviews)
About
You’ll find us in the heart of the city, adjacent to the five-star Sheraton Grand Hotel. Escape busy city life and step into a world of relaxation when you explore the possibilities on offer at Scotland’s most renowned urban thermal spa experience...more
Contact
8 Conference Square | Sheraton Grand Hotel, Edinburgh EH3 8AN, Scotland
West End
Website
+44 131 221 7777
Call
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All reviews thermal suite hydro pool espa products body scrub full body head massage aroma room aromatherapy massage changing rooms are thermal area bio sauna hot beds highly recommend this spa hour treatment hot stone massage relaxing afternoon therapist
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1 - 10 of 375 reviews
Reviewed 2 days ago

As a member of the spa it is still good but the men’s showers are a disgrace. Hotel guests may think this is temporary but there has been a shower out of use from months and some of the tiling is shabby and in a...More

Date of experience: July 2019
Thank Andohounds
Reviewed 4 days ago

We had a good day at onespa with great treatments but Day was ruined by staff clear up at end of shift. As regular onespa visitors we love the peace and tranquility of the relaxation room within the thermal suite. Our treatments were in the...More

Date of experience: July 2019
2  Thank Fiona M
Reviewed 4 days ago

Booked one spa as a treat for my wife and she loved it! We have been to a few spa day over the years but this place is amazing! From the minute you arrive you are treated like a 5 star guest and this continues...More

Date of experience: June 2019
Thank Cafire
Reviewed 1 week ago via mobile

So wife had been banging on how good The One Spa was .... so let’s see I thought... As the lift opened two wonderful smiling faces greeted us with a tone that instantly made you feel welcome. Alice then checked us in with great humour...More

Date of experience: July 2019
Thank MarkRBennett
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 1 week ago

Dear Mark, Thank you for writing such a lovely and detailed review of your time at One Spa. I am delighted that you experienced a high standard of service from start to finish and that Alice, Abbey and Dora made your day so special. We...More

Reviewed 2 weeks ago via mobile

My mum and I went along to the Sheraton One Spa for a birthday treat and what a treat it was! We both has a salt body scrub and facial treatments and I also had a massage all were excellent thanks to Zoe and Greg....More

Date of experience: June 2019
Thank Katie M
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 1 week ago

Dear Katie, Thank you for writing such a fantastic review of One Spa on Trip Advisor. I am delighted that you and your mum enjoyed your birthday treat with us. I have shared your feedback with Zoe and Greg who are delighted to have made...More

Reviewed 3 weeks ago via mobile

Me and my partner booked the Relieve spa day with escape at one. The Swedish massage and the atmosphere was amazing. After the massages we went to the pool and saunas. Great experience! Would definitely recommend!

Date of experience: June 2019
Thank 886trinea
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 1 week ago

Dear Guest, Thank you for writing such a lovely review of your experience at One Spa. I am delighted that you and your partner enjoyed your Revieve spa day. Kind Regards, Mark Perkins Spa Director One Spa

Reviewed 3 weeks ago via mobile

The spa facilities are lovely with around 6 different rooms - sauna, steam room etc. All great with different heats. The outdoor pool is lovely and relaxing but not exactly the best view - look onto another building. We visited on a Friday lunchtime and...More

Date of experience: June 2019
Thank linsayr2015
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 3 weeks ago

Dear Linsay, Thank you for reviewing us on Trip Advisor and leaving your feedback. I am pleased that you enjoyed your day with us and felt completely relaxed after using our experience rooms. I hope you return to the Spa again soon. Kind Regards, Mark...More

Reviewed 3 weeks ago via mobile

The hydro pool was absolute bliss. We also tried all of the saunas, the specialty showers, and the quiet room. Our only regret is that we were unable to book a massage due time constraints, but their spa menu looked wonderful!More

Date of experience: June 2019
Thank Kimi C
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 3 weeks ago

Dear Kimi, Thank you for reviewing your experience at One Spa on Trip Advisor. I'm very pleased to hear that your enjoyed your time with us. I hope you choose to come back again in the future to experience one of our fantastic treatments. Kind...More

Reviewed 3 weeks ago via mobile

Visited yesterday for a friends birthday. Had an lovely day. I had a wrap and hot stone massage by Lucie. She was friendly, professional and the treatment was excellent so big thanks to her! The only problem I had was after I went into one...More

Date of experience: June 2019
Thank ams5476
SheratonEdinburgh, Duty Manager at One Spa, responded to this reviewResponded 3 weeks ago

Dear Ams5476, Thank you for taking the time to review us on Trip Advisor. Whilst I am delighted to hear that you enjoyed your treatment with Lucie I am terribly sorry that you did not receive much response from our reception team when you made...More

Reviewed 4 weeks ago

Really enjoyed my pedicure and my feet feel lovely and look great with the french polish. LVL lashes and tinted wax eyebrows also looking good ready for the holidays. Lovely therapist very professional with just the right amount of chat.

Date of experience: June 2019
Thank Rose H
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 4 weeks ago

Dear Rose, I am delighted that you enjoyed your treatment in Now By One Spa. Thank you for sharing such lovely feedback on Trip Advisor and we hope to see you again soon. Kind Regards, Mark Perkins Spa Director One Spa

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Nearby
West End
Prevailing winds meant that most cities that grew in
industrial Britain had their most desirable
neighborhoods to the west – upwind of factory fumes.
Edinburgh was no exception, with its wealthiest
citizens settling in its West End and leaving behind
grand Georgian townhouses, private gardens and genteel
crescents. These backstreets remain as dignified and
sleepy as ever, and most of the action here lies along
...More
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Questions & Answers
Ask a question
wunderwoman
February 13, 2019|
AnswerShow all 2 answers
Response from Holidaytink | Reviewed this property |
They recommend you book a time slot and you can do this fairly easily. However if you're visiting midweek I think you'd be fine without.
1
Vote
AbbieT58
November 6, 2017|
AnswerShow all 3 answers
Response from karinr910 | Reviewed this property |
Hi Don’t think so you have to go up 3 steps then down 3 steps into the first pool then swim outside.
1
Vote