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One Spa

438 Reviews
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One Spa

438 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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8 Conference Square Sheraton Grand Hotel, Edinburgh EH3 8AN Scotland
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The atmospheric city of Edinburgh is best explored by night, when tales of mystery and murder are at their most frightening. Discover the dark side of Scotland's capital on a historical walking tour that covers Edinburgh’s morbid past. Wind your way through the cobbled streets of Calton Hill, North Bridge, and Canongate cemetery, all of which are inaccessible by coach bus or car, and listen to stories that focus on torture, treason, and death.
$19.38 per adult
438Reviews10Q&A
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emmac1309 wrote a review Oct 2020
Aberdeen, United Kingdom54 contributions26 helpful votes
Terrible customer service, very expensive. Please do yourself a favour and try other spas in Edinburgh, theres places that actually deserve the customers and One spa is not one of them. so many better places to choose from that don’t cost an arm and a leg.
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Date of experience: October 2020
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Response from SheratonEdinburgh, Duty Manager at One Spa
Responded 4 weeks ago
Dear emmac1309, Thank you for taking the time to review us on Trip Advisor. I am very sorry to hear that you did not enjoy your experience with us and I am disappointed to learn that you encountered a problem with our customer service. We strive to deliver a high standard of service and therefore it is concerning to hear that this was not the case during your visit. If you wish to discuss your experience further please contact me directly at gina.perring@sheraton.com. Thank you again and I look forward to hearing from you. Kind Regards, Gina Perring Duty Manager, Fitness Manager One Spa
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Adryne San Martins wrote a review Oct 2020
15 contributions
This was my first time in Edinburgh and staying with Sheraton. I simply loved the Spa experience. A special thanks to Sandra. She was lovely, kind and very professional on the massage. She suggested the best oil and made my aromatherapy amazing. I will definitely recommend her! :) Best regards, Adryne San Martins
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Date of experience: October 2020
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Response from SheratonEdinburgh, Duty Manager at One Spa
Responded 5 weeks ago
Dear Adryne S, Thank you for taking the time to review your experience at One Spa on Trip Advisor. I am delighted to hear that you had such a lovely time and that you thoroughly enjoyed your treatment with Sandra. I have shared your lovely comments with Sandra who is very pleased you enjoyed the treatment. We hope to see you soon. Thank You, Gina Perring Duty Manager,Fitness Manager One Spa
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Ruth S wrote a review Oct 2020
Edinburgh, United Kingdom6 contributions2 helpful votes
This was an amazing spa day for myself and my friend. I received the Balinese back of body massage which was absolutely divine! The staffs were all very welcoming and ensured we enjoyed our time. Of course the hydro pool was just as expected! A delightful experience, I cannot wait to go back.
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Date of experience: October 2020
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Response from SheratonEdinburgh, Duty Manager at One Spa
Responded 5 weeks ago
Dear InfluenceRuth12, Thank you for sharing such a great review about your experience at One Spa. We are delighted that you enjoyed your treatment and were made to feel welcome by the team. We look forward to welcoming you back soon. Thank You, Gina Perring Duty Manager, Fitness Manager One Spa
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sunnyRJS wrote a review Feb 2020
Edinburgh, United Kingdom54 contributions11 helpful votes
I bought a spa voucher for my friend special birthday, we were treated like princess, we arrived got ready and went up to the one spa thermal suite,it's been a couple of years since I been ,and it's had a refit ,and it's awesome, the new addition rooms are really good especially the Himalayan salt room .it's fantastic ,the star of the show is always the indoor outdoor jacuzzi tub is so much fun and so therapeutic . I had a 2hour ultimate treatment,my therapist Hollie was amazing the the massage I had was awesome I was so relaxed that I drifted off to sleep a couple of time ( sorry Hollie for snoring) but I was so relaxed , then I had a facial and my skin looks youthful today thanks . My friend had a massage and her nails shellac and she really enjoy it ,and it was a lovely touch that they gave her a lovely birthday chocolate player , it's the wonderful staff and the attention to detail that my friends birthday extra special,so thank you so much , we will be back 🤗
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Date of experience: February 2020
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Response from SheratonEdinburgh, Spa Director at One Spa
Responded Mar 4, 2020
Dear sunnyRJS, Thank you for sharing such a fantastic review of your time at One Spa. I am delighted that both thoroughly enjoyed your experience for your friends special birthday. It is great to read such a positive and extensive review about both the facilities and the standard of service you received from our staff, particularly Hollie and the therapists who provided your friends treatments. We would be delighted to welcome you back in the future. Thanks again, Mark Perkins Spa Director One Spa
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BrianFoster_5 wrote a review Feb 2020
Glasgow26 contributions17 helpful votes
Brilliant stay here, had the castle view room which was really nice and also used the one spa which was superb. Definitely will use again
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Date of experience: February 2020
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Response from SheratonEdinburgh, Spa Director at One Spa
Responded Feb 24, 2020
Dear BrianFoster_5, Thank you for taking the time to write up and share your review of One Spa. I am delighted that you enjoyed using the Spa during your stay in Edinburgh. We look forward to welcoming you back in the future. Thank You, Mark Perkins Spa Director One Spa
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