Edinburgh Zoo
Edinburgh Zoo
4
10:00 AM - 4:00 PM
Monday
10:00 AM - 4:00 PM
Tuesday
10:00 AM - 4:00 PM
Wednesday
10:00 AM - 4:00 PM
Thursday
10:00 AM - 4:00 PM
Friday
10:00 AM - 4:00 PM
Saturday
10:00 AM - 4:00 PM
Sunday
10:00 AM - 4:00 PM
About
Edinburgh Zoo is set in 82 acres of sloping parkland and is situated three miles to the west of Edinburgh city centre. It is home to over 2,500 rare and endangered animals, including chimpanzees, pygmy hippos, tigers and Scotland’s only sloths and koalas. You can experience a busy programme of educational events and activities, from keeper talks to animal encounters. There is also a wide-range of eating experiences, several play areas and a fantastic gift shop. Please check our website for any daily updates or closures.
Duration: More than 3 hours
Meets animal welfare guidelines
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Neighborhood: Murrayfield
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See what travelers are saying
- rachel mWaringstown, United Kingdom593 contributionsMixed bagI left here feeling very confused. I completely understand, regretably, the need for zoos and conservation. I actually only went to see the Giant Panda but after walking up to the top was greated with a sign advising that they had gone home. Some of the animals seem content with more space than others while others seem lethargic and uninterested.Hi Rachel, Thank you for taking the time to leave us a review, we're sorry to hear you were disappointed by your visit. In January 2023, we announced that our pandas would be leaving in October 2023 at the earliest. We shared several reminders from October onwards so that visitors knew the last chance to see the pandas would be at the end of November 2023. We're sorry you missed this and for any disappointment this may have caused. As a wildlife conservation charity, the wellbeing of our animals is always our top priority and our animals have access to large, natural enclosures with indoor, outdoor and private off-show areas to explore. Our teams of expert keepers and vets provide the highest standard of care every single day. Thank you for supporting our wildlife conservation charity, you can find out more about some of the projects your tickets helped support at rzss.org.uk 💛Written February 16, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2024Traveled with familyWritten February 14, 2024
- Meghann JMontrose, United Kingdom297 contributionsGreat day out!Brought our daughter here on her second birthday and she had a great time. She’s animal daft so was in her element, she particularly enjoyed the monkeys and koalas. Edinburgh Zoo is always a a great day out. We were there for about four hours before our daughter became too tired but you could easily spend an entire day there with the huge number of animals and enclosures to explore, and the demonstrations to attend. With that in mind I believe the ticket prices are fair. With regards to the food, we had coffee and cake on arrival at the Gannet Fish Bar which was very nice. We then went to the Penguin Cafe for lunch which was, disappointingly, a bit hit and miss. My panini was nice enough, and the children’s lunch box was good, however my husband had the driest looking bacon roll I’ve ever seen, and we were forced to sit at a dirty table which no one came over to clean the entire time we were there. It was also quite expensive for what you got. The staff we came across were all very pleasant, particularly the girl in the gift shop at the end who gave our sleepy and rather grumpy daughter a pack of animal cards. All in all a great day out, will definitely be back.Hello MeghannT, thank you for taking the time to leave us a positive review, it's lovely to hear what a great time you had with your daughter. We're delighted you enjoyed seeing lots of our animals and especially the monkeys and koalas. We are sorry to hear you were disappointed by Penguins café and we will make sure to pass this on to the relevant team members. Our friendly staff always do their best to ensure your visit stands out and it's great to hear this was your experience. Every ticket and purchase made in our cafés helps our charity to feed and care for our animals and deliver vital conservation work here in Scotland and around the world. Thank you for supporting our wildlife conservation charity and helping to create a world where nature is protected, valued and loved 💛Written February 17, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2024Traveled with familyWritten February 16, 2024
- Lesleydunning32 contributionsBeautiful scenic zoo !Loved visiting this zoo as I am a member of Chester Zoo so took advantage of being able to visit here with my membership and I wasn’t disappointed. Beautiful scenery and the animals were totally different to those at Chester zoo . I saw for the first time white pelicans, Pygmy hippo , armadillo, even the monkeys were different types to those at Chester . The big cats were all out in the sunshine today , lions , tigers and a Scottish wildcat - another animal I had not seen before . A very enjoyable day - be aware it is very hilly , however if you take your time , it is well worth the views from the top of the hill . I had read on another review to do the hill first then work you way down and that was indeed very good advice and my add on would be to take a drink with you as due to the season there wasn’t anywhere near the top to get one as they were shut as it’s not busy season . We spent 6 hours here and thoroughly enjoyed it and got a bus from Edinburgh old town which are every 15mins which dropped us off right outside.Hello Lesleydunning, thank you for taking the time to leave a positive review. It’s great to hear you enjoyed your visit and were able to see lots of animals, including animals you had not seen before like Scotland’s wildcats. We are aware being based on a hill can be a challenge and we offer a free mobility vehicle service for anyone who might need it. We’re pleased you enjoyed the stunning views from the top! Every visit helps us to feed and care for our animals and deliver vital conservation work here in Scotland and around the world. Thank you for supporting our wildlife conservation charity 💛Written March 5, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2024Traveled with friendsWritten March 5, 2024
- IzzyLondon, United Kingdom101 contributionsA very nice zoo*My visit was in October but owing to family illness I am only just getting around to reviewing my trip to Edinburgh now* I visited Edinburgh Zoo twice during my trip to the city. The first was a full day and the second was to kill a few hours before my train home. Both times I enjoyed my visit. I was thrilled to see Yang Guang and Tian Tian before they left. It was something that has been on my bucket list for years after watching them on the webcam for years, and I got to see them by the end of both visits. A common theme I found around the zoo was all of the animals were clearly well loved and cared for. The only thing I would say is the windows in the chimp house were filthy so it was hard to get photos and see them at times. I also struggled to find the lion and giant anteater enclosures but got there in the end. The staff were all very friendly and helpful. The food was nice and good service. I will definitely return someday.Hi IzzyEliza, thank you for taking the time to leave a positive review. We’re pleased to hear you enjoyed your visit and were able to see the giant panda pair before they returned to China in December. As you say, all our animals receive the highest standard of care from our expert vets and keepers. Our staff clean the enclosures every day but some areas, including windows, can get dirty as animals move around, eat and play. Thank you for sharing your feedback about finding the lions and anteaters. We have recently updated our map and our staff are always happy to help visitors have the best chance of seeing as many animals as possible. Every ticket and purchase made in our cafés helps us to feed and care for our animals and deliver vital conservation work here in Scotland and around the world. Thank you for supporting our wildlife conservation charity 💛Written March 8, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Traveled soloWritten March 7, 2024
- JanineBarnstaple, United Kingdom6 contributionsWeekday Visit With Adult With Learning Disabilities - 10 out of 10We visited the zoo for the first time for my (adult) son's birthday treat. He has learning disabilities and we always really appreciate the effort organisations go to with regard to accessibility when we visit attractions. I booked online, a concession ticket for him and I was given free admission as his carer (he has an Access card with +1 on it). We arrived as the zoo opened at 10am; Blue Badge parking was clearly signed and gave easy access to the zoo, there were also plenty of spaces that early in the day. The lady at the admissions desk was lovely, checked we knew it was all uphill with some very steep slopes and showed us the accessible transport number on the back of the map so that we could call for a lift if we ran out of steam! We did manage it but it was nice to know we could get rescued if need be. The weather was amazing, couldn't have been more perfect and the views out across the city to the hills beyond are breath taking. The map is easy to follow and there are plenty of places to rest, picnic, use the toilet and buy food and drink if you need to. Lots of information boards as well and all the staff we spoke to were lovely. The animals were incredible, very active in the morning and we were lucky enough to get a good view of all of them. It was a perfect day. The gift shop was reasonably priced so my son enjoyed himself in there as well and when I caused a chaos at the end of the day by losing my ticket for the carpark the staff were lovely and sorted everything out very quickly. It was a perfect day; we were very lucky with the weather and such good views of all the animals. Given that it was a week day during term time it was relatively quiet which suits us as well. We're looking forward to another visit soon.Hi 660janineo, thank you so much for sharing your positive feedback. We are always working to ensure visiting us is as accessible as possible and we’re pleased you had a great experience. Our friendly staff always do their best to make your visit stand out and it’s great to hear you were given all the information you might have needed and had opportunities to learn more about our amazing animals throughout the day. We are aware being based on a hill can be a challenge and as you say we have a free mobility vehicle service for anyone who might need it. We are lucky to have some incredible views from the top of the hill and it’s great you were able enjoy them alongside seeing lots of our animals and making the most of our other facilities. Every ticket and purchase made in our gift shop and cafés helps our charity to feed and care for all our animals and deliver vital conservation work at home in Scotland and around the world. Thank you for helping to create a world where nature is protected, valued and loved. We look forward to welcoming you back 💛Written March 8, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2024Traveled with familyWritten March 7, 2024
- Bobcat SSt. Andrews, United Kingdom6 contributionsEdinburgh Zoo ReviewEdinburgh Zoo has a large range of animals which are all unique and very interesting to look at and learn about. There are many food and drink options in sit in and take away cafes. The atmosphere in the zoo is quite amazing as there are many plants. Sadly like all zoos sometimes you don't see many animals as they are all sheltering from the Scottish weather. Overall an amazing place to spend the day and definitely worth the money.Hello, Thank you for taking the time to leave us a lovely five star review, we're so glad to hear you enjoyed your visit! We're sorry you weren't quite able to spot all our animals - our top tip is to go back to enclosures at different times throughout the day for the best chances of seeing everyone up and about. Thank you for supporting our wildlife conservation charity, we hope to see you again soon 💛Written March 21, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2023Traveled with familyWritten March 19, 2024
- ashleigh m1 contributionSunrise SafariVisited this morning for a ‘Sunrise Safari’ with my two year old. The weather was definitely on our side thankfully which makes a huge difference when visiting Edinburgh Zoo (highly advise visiting in dry weather) Maurice our tour guide was fantastic, he really made the whole experience informative, funny and enjoyable and is a credit to the zoo with his in-depth knowledge combined with witty banter. A private tour before the gates open to the public, deffo a great way to experience the zoo and would recommend booking one of these. Since it was such a lovely day we took an additional two hours to wander around and there was plenty to see! Definitely worth spending a lot of time there and really taking it in. Lots to see and do for kids of all ages and adult animal enthusiasts alike. First time visiting in 15 years and generally not a fan of zoos but really enjoyed our day and will be back soon on another sunny day. Thanks Maurice!Hello ashleighmY2182ZD, thank you so much for taking the time to leave a positive review. We're delighted you enjoyed your Sunrise Safari and we will make sure to pass your kind words on to Maurice. It's great to hear you were able to make the most of your time and enjoyed a longer visit after your tour as well! Every visit helps our wildlife conservation charity to feed and care for our animals and deliver vital wildlife conservation work here in Scotland and around the world. Thank you for helping to create a world where nature is protected, valued and loved. We look forward to welcoming you back again soon 💛Written April 1, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2024Traveled with familyWritten March 24, 2024
- KennyHuetschenhausen, Germany15 contributionsEdinburgh ZooGreat zoo and great staff. Be aware that everything is on a hill and that can be a challenge. Take plenty of breaks and breathers along the way. The zoo also offers free mobility vehicle service which is helpful.Hello KennyGrant, Thank you for taking the time to leave a positive review and share your feedback. We hope you had a wonderful visit and had the opportunity to see lots of our amazing animals. We are aware being based on a hill can be a challenge and, as you say, we offer a free mobility vehicle service for anyone who might need it. Every visit helps us to feed and care for our animals and deliver vital conservation work at home in Scotland and around the world. Thank you for supporting our wildlife conservation charity 💛Written April 1, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2024Traveled with familyWritten March 26, 2024
- Dominic S4 contributionsGreat day, even in the rain!We visited the zoo with two kids (aged 5&2). It poured down all day, however it did not spoil the fun! We hired a two seater stroller as imagined the five your old would have some reservations walking up the hill in the rain, it cost £6 (plus £15 returnable deposit) and proved to be a valuable investment, and a great work out for us grown ups! In many ways the rain added to the experience as all the African animals opted to stay indoors, looking through the glass at us wondering why we were out in the rain! Meaning we had some great close ups with the big cats. We ate in the zoo, we appreciated the lack of plastic in take out containers/ drinks etc! Nice to see a company making sound environmental choices. Special mention to the staff we interacted with, all were fantastic! We met Lucy at the giraffe enclosure who shared some great knowledge. The staff, who had spent as long in the rain as we had, still managed to be enthusiastic about the zoo and the animals. One member of staff helped us manner the stroller into the Rhino enclosure, nothing seems to much of an ask, everyone was great 😊Hello Dominic S, thank you for taking the time to leave us a positive review! It's great to hear you enjoyed your day and made the most of the visit even in the rain, especially seeing our big cats. We know being based on a hill can be a challenge, we're pleased the stroller was a help and we do have a free mobility vehicle service for anyone who might need it. Our friendly staff always do their best to ensure you have an amazing visit. We're pleased you were able to learn more about our giraffes with Lucy and other members of staff helped your day stand out too. Every ticket and purchase made in our cafés helps our charity to feed and care for all our animals and deliver vital wildlife conservation work in Scotland and around the world. Thank you for helping to create a world where nature is protected, valued and loved 💛Written April 5, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2024Traveled with familyWritten April 4, 2024
- MLucy02Brighton, United Kingdom93 contributionsFab zoo!My friends and I adored this zoo, the animals are fantastic and well cared for. Only small disadvantaged to this zoo is it is all on a hill! I unfortunately suffer with some serious foo issues and when I walk up hill or for too long, I am in a lot of pain, I was unaware about the hills beforehand, so I was suffering that didn’t stop me from having a good time! I would just be aware that if you suffer from any issues with walking, this might not be the best place to you, however, the zoo are more than happy to provide you with help if you need it!Hi Lucy, Thank you for taking the time to leave us a review, we're delighted to hear you still enjoyed your visit despite the hill! Edinburgh Zoo has been based on Corstorphine Hill for over 100 years but we appreciate that it can be a challenge. We always recommend taking plenty of breaks and breathers along the way and also offer our free mobility vehicle service for any visitors who need a helping hand reaching the top of the hill. We also have mobility scooters available to hire for a small refundable deposit. It is important that as many people as possible can connect with nature during their visit and we are always looking for ways to make our site more accessible. Visitors can also find steeper paths and routes with steps highlighted on our maps so they know which routes to avoid if needs be. Thank you for supporting our wildlife conservation charity, we hope to see you again soon 💛Written April 13, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2024Traveled with friendsWritten April 8, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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aprilb9292
Edinburgh, UK6 contributions
Sep 2024 • Family
As a local mum with a toddler and baby on the way, I was looking for something fun to do whilst off on maternity leave. So far I would highly recommend the annual adult membership, it is £6.40 a month. Kids under 3 are free! :-) It gives you free parking and money off on food & drink. I can visit as many times as I like for a year. The membership also gives your guests money off the admission if they are not members which I haven't used yet so not sure of the price. The membership allows you access from a gate at the top of the carpark also to save waiting in any queues in the main entrance area.
The zoo is set on a hill side which can be hard whilst pregnant and pushing a buggy. The very kind reception staff can organise a van to take you to the top of the hill so you can work your way down which is just amazing! The driver also gives you lots of information on the way up about the names of animals etc. The staff were very helpful and lovely to us. However, it would be hard going up hill with the buggy as some places are quite steep.
As for the verity of animals, it's great. My 15month old toddler can even spot them. We have visited in the rain and there are lots of indoor enclosures to hide in. The paths are great for a toddler to run around and peak in the enclosures and plenty of buggy friendly zones.
There are lots of places to sit and have a picnic too which is great, saves buying food on every visit.
So far, very happy with the membership and we are excited to return regularly.
The zoo is set on a hill side which can be hard whilst pregnant and pushing a buggy. The very kind reception staff can organise a van to take you to the top of the hill so you can work your way down which is just amazing! The driver also gives you lots of information on the way up about the names of animals etc. The staff were very helpful and lovely to us. However, it would be hard going up hill with the buggy as some places are quite steep.
As for the verity of animals, it's great. My 15month old toddler can even spot them. We have visited in the rain and there are lots of indoor enclosures to hide in. The paths are great for a toddler to run around and peak in the enclosures and plenty of buggy friendly zones.
There are lots of places to sit and have a picnic too which is great, saves buying food on every visit.
So far, very happy with the membership and we are excited to return regularly.
Written September 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello aprilbS6285LJ,
Thank you for taking the time to leave us a five star review, we're so glad you and enjoyed your visit!
We're pleased to hear you find our membership such good value for money! As you say you can visit as many times as you like as well as enjoying free parking and a discount on-site, as well as our exciting members magazine!
As you mentioned Corstorphine Hill can be a challenge for some. We have a free mobility vehicle service for anyone who needs it, as well as wheelchairs and mobility scooters available to hire for a small refundable deposit. More accessibility information can be found on our website, as well as an accessibility map which highlights the best routes to take to avoid stairs and steeper inclines.
As a wildlife conservation charity, every ticket bought and purchase made in our restaurants, shops and cafes helps feed and care for all our amazing animals and supports our vital conservation projects at home in Scotland and around the world. Thank you for your support, we hope to see you again soon 💛
Written September 5, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Graeme K
1 contribution
Jun 2024 • Business
Recently visited the zoo with a group of young adults with additional needs. While they enjoyed their day out in favourable weather several sections of the zoo were cordoned off for upgrade and several of the key animals could not be seen due to heavy undergrowth such as the lion.
The greatest draw back for our group and something that may be restrictive for others was the inability to pay cash for food and snacks, which in themselves were not best value.
Having discussed the cash only policy with Ben the manager of the only resturant open, it would appear that a large American company by the name of Compass own and operate all of the food outlets and it’s their policy to only accept card payments due to cash handling costs. The problem is that many visitors with additional needs and indeed many elderly visitors do not have digital payment options. I was advised that the zoo itself has no say in this and was advised to write to Her Royal Highness Princes Royal who is patron.
Providing a cashless operation is unacceptable from a customer service perspective and generates a divisive and restrictive environment which is far from the “inclusive” society we are supposed to be living in.
I would recommend that the only way to challenge this is with your feet and bring your own food with you which will both represent far better value and save much time queuing and serve as an indicator to Edinburgh Zoo that they must provide greater flexibility and inclusion for all.
The greatest draw back for our group and something that may be restrictive for others was the inability to pay cash for food and snacks, which in themselves were not best value.
Having discussed the cash only policy with Ben the manager of the only resturant open, it would appear that a large American company by the name of Compass own and operate all of the food outlets and it’s their policy to only accept card payments due to cash handling costs. The problem is that many visitors with additional needs and indeed many elderly visitors do not have digital payment options. I was advised that the zoo itself has no say in this and was advised to write to Her Royal Highness Princes Royal who is patron.
Providing a cashless operation is unacceptable from a customer service perspective and generates a divisive and restrictive environment which is far from the “inclusive” society we are supposed to be living in.
I would recommend that the only way to challenge this is with your feet and bring your own food with you which will both represent far better value and save much time queuing and serve as an indicator to Edinburgh Zoo that they must provide greater flexibility and inclusion for all.
Written June 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Graeme,
Thank you for taking the time to leave us a review.
Edinburgh Zoo is home to over 2,500 animals. All of our animals have access to large, natural enclosures with indoor, outdoor and private off-show areas to explore and are able to choose which area of their home they want to spend time in. To have the best chance of seeing as many animals as possible, we always recommend going back to enclosures at different times throughout your visit. We are always looking to continuously improve and are in the process of revamping some of our signage and habitats, we will share your comments with the relevant teams.
We're sorry to hear you did not enjoy the food and drink options available onsite, if you can get in touch with info@rzss.org.uk we can look into this for you.
Thank you for supporting our wildlife conservation charity, we hope to see you again soon 💛
Written June 24, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Caitlin G
Edinburgh, UK66 contributions
Dec 2024 • Couples
Edinburgh Zoo is always a great day out, even in freezing cold weather! I always recommend Edinburgh zoo to anyone coming to Edinburgh or even a local friend who’s a bit bored. Ever time we visit we start by walked up the hill and herring the hard part out of the way first, which I recommend.
Edinburgh zoo has so many animals too see, and we even saw wee haggis!
The reasons why I couldn’t give our day out a five star are as follows:
The signage wasn’t great and it’s easy to miss parts out. Also in some areas the signs were either faded off or had withered away partially and weren’t clear.
We had lunch at the grasslands café and the food was lovely, the only problem was that the staff kept getting confused and couldn’t figure out things like table numbers and brought our food round several other tables before us. Also there was quite a queue for tables and I think it might have been good if you could reserve tables, especially for people with accessibility needs.
Another thing that would have improved our visit would have been if there was maybe some adults only areas (just one small corner or something) as it can get very overstimulating with screaming kids everywhere!!
Edinburgh zoo has so many animals too see, and we even saw wee haggis!
The reasons why I couldn’t give our day out a five star are as follows:
The signage wasn’t great and it’s easy to miss parts out. Also in some areas the signs were either faded off or had withered away partially and weren’t clear.
We had lunch at the grasslands café and the food was lovely, the only problem was that the staff kept getting confused and couldn’t figure out things like table numbers and brought our food round several other tables before us. Also there was quite a queue for tables and I think it might have been good if you could reserve tables, especially for people with accessibility needs.
Another thing that would have improved our visit would have been if there was maybe some adults only areas (just one small corner or something) as it can get very overstimulating with screaming kids everywhere!!
Written December 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
maryfabuk81
275 contributions
Oct 2023 • Family
Arrived at 10ish on a very wet day.
I had bought non refundable and non exchangeable tickets months ago for 4 adults and 2 children so not going wasn't an option unless we wanted to lose over £100. We were seen quickly by a lovely member of staff who had us through in no time. We also bought some raincoat covers for £3.50 each which I thought was very pricey for essentially a plastic sheet, but we needed them so we bought them.
Be warned, this zoo is very steep in places so if you have any mobility issues, maybe see if there's any assistance they can offer to get to the top.
Expectations were low due to the weather but it was disappointing even without that.
We saw the back of a giant panda in its enclosure, but im realy glad I've seen them regardless. Of course, the weather being as it was it wouldn't have been fair to expect the animals to be out, however I was surprised at how little you could see from the viewing sheds. We ended up seeing about 10 species of animals.
The signage at the very top isn't great, so we missed the giraffes and the lion. We followed the signs for the lion but then this turned into the Tiger Trail. We ended up abandoning the day as we were all a bit fed up of climbing hills and dodging the rivers of water running down the paths.
There's not loads of info about the animals either compared to other zoos I've been to, just the odd basic info board.
Overall, I think when it's the summer months, this would probably have been an entirely different experience but with it being a wet and dreary day in October, opportunities for viewing were very limited.
I gave 2 stars because the opportunity to see the animals when they were inside wasn't great, a lot of the pens were empty and we seemed to walk for ages between seeing any animals. Not the most enjoyable day with 3 teenagers and an 8 year old in tow who were disappointed not to see a bit more.
I had bought non refundable and non exchangeable tickets months ago for 4 adults and 2 children so not going wasn't an option unless we wanted to lose over £100. We were seen quickly by a lovely member of staff who had us through in no time. We also bought some raincoat covers for £3.50 each which I thought was very pricey for essentially a plastic sheet, but we needed them so we bought them.
Be warned, this zoo is very steep in places so if you have any mobility issues, maybe see if there's any assistance they can offer to get to the top.
Expectations were low due to the weather but it was disappointing even without that.
We saw the back of a giant panda in its enclosure, but im realy glad I've seen them regardless. Of course, the weather being as it was it wouldn't have been fair to expect the animals to be out, however I was surprised at how little you could see from the viewing sheds. We ended up seeing about 10 species of animals.
The signage at the very top isn't great, so we missed the giraffes and the lion. We followed the signs for the lion but then this turned into the Tiger Trail. We ended up abandoning the day as we were all a bit fed up of climbing hills and dodging the rivers of water running down the paths.
There's not loads of info about the animals either compared to other zoos I've been to, just the odd basic info board.
Overall, I think when it's the summer months, this would probably have been an entirely different experience but with it being a wet and dreary day in October, opportunities for viewing were very limited.
I gave 2 stars because the opportunity to see the animals when they were inside wasn't great, a lot of the pens were empty and we seemed to walk for ages between seeing any animals. Not the most enjoyable day with 3 teenagers and an 8 year old in tow who were disappointed not to see a bit more.
Written October 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello maryfabuk81, thank you for taking the time to leave a review and share your comments. We’re sorry to hear you didn’t enjoy your visit and the experience was impacted by the weather.
Our friendly staff always do their best to ensure your day stands out and it’s great to hear you had a positive experience on arrival. We are aware being based on a hill can be a challenge and we do offer a free mobility vehicle service for anyone who needs it.
We are surprised you saw few animals during your visit, Edinburgh Zoo is home to over 2,500 animals each of whom have access to large, natural enclosures with indoor, outdoor and private off-show areas to explore. We always do our best to ensure visitors see as many animals as possible and we recommend coming back to different enclosures at different times of day to have the best chance of seeing as many animals as possible.
Thank you for sharing your feedback on our signage for lions and giraffes as well as the information provided on signage. We are currently working on updating these across the zoo and we will share your feedback with the relevant team.
Every visit helps our wildlife conservation charity to feed and care for our animals and deliver vital conservation work at home in Scotland and around the world. Thank you for helping to create a world where nature is protected, valued and loved 💛
Written November 2, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
keelybin
Newcastle upon Tyne, UK58 contributions
Aug 2023 • Family
We travelled from Newcastle specifically to visit the zoo for one day. My two children (age 10 & 6) we’re disappointed within the first 10 minutes of arriving, as we’re the adults.
It’s easy to get to, 20mins by bus from Waverley and entry for 4 was £80.
Without going into too much detail, we barely saw many ‘key’ animals, they were resting or hiding behind the foliage. (I understand they’re probably sick of visitors and they’re not in their natural habitat)
Most of the interactive and educational exhibits were broken.
We kind of expected more talks from the staff about the animals on show but apart from the scheduled times, which didn’t seem to be advertised on entry and subsequently we missed, there was little interaction with visitors.
Of course we planned on the walking and steep hills, hats off to those parents with buggies and the elderly, it was a bit of a hard slog getting round.
I’d recommend taking a packed lunch, the gannet restaurant, a kids meal portion was good small size for little ones but at £8pp a little overpriced. (Also take note of bottle filling stations as it’s also £2 a can of still water).
The main thing my children liked was the face painting lady (£5 per child and she was amazing) and the gift shop for obvs reasons.
I don’t think I’d recommend the zoo and I doubt we’d be back. 🤷🏻♀️
It’s easy to get to, 20mins by bus from Waverley and entry for 4 was £80.
Without going into too much detail, we barely saw many ‘key’ animals, they were resting or hiding behind the foliage. (I understand they’re probably sick of visitors and they’re not in their natural habitat)
Most of the interactive and educational exhibits were broken.
We kind of expected more talks from the staff about the animals on show but apart from the scheduled times, which didn’t seem to be advertised on entry and subsequently we missed, there was little interaction with visitors.
Of course we planned on the walking and steep hills, hats off to those parents with buggies and the elderly, it was a bit of a hard slog getting round.
I’d recommend taking a packed lunch, the gannet restaurant, a kids meal portion was good small size for little ones but at £8pp a little overpriced. (Also take note of bottle filling stations as it’s also £2 a can of still water).
The main thing my children liked was the face painting lady (£5 per child and she was amazing) and the gift shop for obvs reasons.
I don’t think I’d recommend the zoo and I doubt we’d be back. 🤷🏻♀️
Written August 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello keelybin,
Thank you for taking the time to share your feedback, we are sorry you were disappointed with your experience. Our animals are able to choose which areas of their habitat they wish to spend time in. They have access to large, natural enclosures with plenty of foliage which provides organic cover as well as access to indoor, outdoor and private off-show areas for more peace and quiet. Some of our animals are also masters of disguise so it can take longer to spot them. We always recommend coming back to different enclosures throughout your visit for the best chances of seeing as many animals as possible.
We are always working on revamping our signage and interactive exhibits around the zoo, for example we recently renewed all our educational information in the Living Links building which we hope you were able to see. Thank you for letting us know you were unable to interact with all of the discovery areas, it can take time to update all of these across the zoo and if you have further comments on specific improvements that could be made, please let us know at info@rzss.org.uk.
Our daily talks are listed at the entrance to the zoo near our information desk, we will share your feedback with the relevant team to ensure every visitor has the opportunity to discover the talks which are on each day. We are sorry to hear you didn’t see any of our friendly Discovery Rangers roaming the zoo, we are always very happy to answer questions about our animals and share more information about them.
We know that being based on a hill is a challenge so we run a free mobility vehicle service for anyone who may find it helpful.
It is great to hear your children enjoyed the face painting, we will make sure to pass on your kind words.
Once again, we are sorry you did not enjoy your visit. Every ticket and purchase in our cafes or gift shops helps our wildlife conservation charity to feed and care for our animals and deliver vital conservation work at home in Scotland and around the world. Thank you for helping to create a world where nature is protected, valued and loved 💛
Written August 23, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brodged
Edinburgh, UK41 contributions
A visit to Edinburgh zoo is great, and the Penguin cafe is fine for coffees and cake, but avoid the Gannet Fish restaurant at all costs.
The experience is appallingly bad - the food quality is terrible (I mean really terrible), the ordering experience is frustrating, staff need better training. I could go on.
Eat before you go. Buy a coffee and a cake at the Penguin Cafe. But just don’t go to the Gannet.
It will ruin what will otherwise be a great day out.
The experience is appallingly bad - the food quality is terrible (I mean really terrible), the ordering experience is frustrating, staff need better training. I could go on.
Eat before you go. Buy a coffee and a cake at the Penguin Cafe. But just don’t go to the Gannet.
It will ruin what will otherwise be a great day out.
Written December 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Brodged,
Thank you for taking the time to leave a review, we are sorry to hear you didn’t enjoy your experience at The Gannet fish bar. We hope you were able to speak with a staff member on the day to share your feedback, you can also email info@rzss.org.uk with more information and we will share this with the relevant team.
We are pleased to hear you enjoyed the rest of your visit. As a wildlife conservation charity, every ticket helps create a world where nature is protected, valued and loved. Thank you for supporting our work in Scotland and around the world 💛
Written December 29, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GraemeKeillor
Dundee, UK175 contributions
Jun 2024 • Business
Recently visited with an additional needs group who enjoyed their day despite several exhibits closed and a few animals either ticked away in their accommodation of hidden by overgrown environment. The lion in particular was no where to be seen.
The most frustrating aspect of the visit was the food offerings. The choice for a typical family was poor with an emphasis on vegetarian and vegan. Not of burger of pizza in sight. Food prices circa £19 for a main course. Setting aside the cost and choice it’s now all card payment which hardly “inclusive” and useless for those with additional needs and the elderly who often do not either have cards or wish to pay cash. You cannot even buy an ice cream with cash.
Cash is legal tender and the museum needs to waken up to offering this as an option if it really wants to be part of an inclusive society.
Overall the experience was fair but it’s a costly family day out and if you want to go on a budget and eat what kids want to eat take a picnic.
The most frustrating aspect of the visit was the food offerings. The choice for a typical family was poor with an emphasis on vegetarian and vegan. Not of burger of pizza in sight. Food prices circa £19 for a main course. Setting aside the cost and choice it’s now all card payment which hardly “inclusive” and useless for those with additional needs and the elderly who often do not either have cards or wish to pay cash. You cannot even buy an ice cream with cash.
Cash is legal tender and the museum needs to waken up to offering this as an option if it really wants to be part of an inclusive society.
Overall the experience was fair but it’s a costly family day out and if you want to go on a budget and eat what kids want to eat take a picnic.
Written June 11, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello GraemeKeillor,
Thank you for taking the time to leave us a review.
Edinburgh Zoo is home to over 2,500 animals. All of our animals have access to large, natural enclosures with indoor, outdoor and private off-show areas to explore and are able to choose which area of their home they want to spend time in. To have the best chance of seeing as many animals as possible, we always recommend going back to enclosures at different times throughout your visit. We are always looking to continuously improve and are in the process of revamping some of our signage and habitats, we will share your comments with the relevant teams.
We're sorry to hear you did not enjoy the food and drink options available onsite, if you can get in touch with info@rzss.org.uk we can look into this for you.
Thank you for supporting our wildlife conservation charity, we hope to see you again soon 💛
Written June 24, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alan D
Edinburgh, UK16 contributions
Aug 2023 • Friends
I visited the zoo and had a good day. I decided to take out a joint membership as it clearly states on their website if you've visited the zoo and take out membership your tickets will be refunded. It also clearly states on their website to join first THEN contact the zoo for refund of tickets. What it doesn't state anywhere is if you don't buy your tickets from the zoo then you'll get an email from Peter in Membership Services stating they don't refund the ticket. I bought mine through my employer. The zoo obviously still get the admission fee and if they get slightly less then just refund the amount they got. Very short sighted as they now have nothing as I cancelled my joint membership and therfore they have lost out on this and future years memberships along with money I would have spent during my visits.
Written September 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for taking the time to leave a review. We are sorry you were disappointed with your experience purchasing a membership and we will share this feedback with the membership team to ensure the information is more clear.
Every visit helps us to feed and care for our animals and deliver vital conservation work around the world. Thank you for helping to create a world where nature is protected, valued and loved. If you have further feedback to share about your visit you can let us know at info@rzss.org.uk 💛
Written September 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christina C
1 contribution
Sep 2023 • Family
Huge queues on arrival despite booking a time slot ahead, finally entered and faced more queues as the tiny toilet cubicle upon arrival had one broken. Then we discovered many of the enclosures were actually totally empty. No penguin parade. A lot of very neglected and run down areas with the exception of some new fencing and the chimpanzee area. Not one interactive game/screen working. Many of the large animals displayed distress as they were pacing and pacing in their tiny enclosures. Given the cost involved in taking a family of 4 to the zoo, I don't think it's wrong to except a significantly more positive experience.
Written October 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, thank you for taking the time to leave a review. We're very sorry to hear you were disappointed with your visit. Sometimes at busy periods there can be queues, our visitor experience team always do their best to ensure everyone is able to get in as quickly as possible
We are surprised to hear you saw a large number of empty enclosures. Our animals do have access to indoor, out door and private off-show spaces and many of them are masters of disguise too so can take a wee while to spot them. We always recommend returning to different animals at different times of day in order to have the best chance of seeing as many animals as possible. Our penguin parade is currently postponed due to the risks of avian flu in the UK.
It's disappointing to hear you found some areas to appear neglected or run down and we will share this feedback with the relevant teams.
Animal welfare is our top priority and all of our animals have natural enclosures are designed by expert teams, suited to the unique requirements of each species. Our keepers and vets always ensure our animals receive the highest standard of care.
Every ticket helps our wildlife conservation charity to feed and care for our animals and deliver vital conservation work here in Scotland and around the world. Thank you for helping to create a world where nature is protected, valued and loved 💛
Written October 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
julie G
Stockport, UK222 contributions
Oct 2023 • Family
We visited whilst holidaying in scotland we have not been before, the zoo is in the main centre bit of a strange setting, we booked online before arriving they do not give you an option to pre book parking which they should mean as you have to pay save doing it on arrival.
The zoo is very hilly not suitable for people with mobility issues, we struggled in places.
We went to see the pandas not realising they will be going in december unfortunately we only saw one of them, the glass windows were cloudy which made viewing difficult, we didnt see the porcupine, or the armadillos as well as a few other animals as some pens were empty.
The Grasslands restaurant was closed so we went into the cafe near the penguin enclosure my son a d his g/friend had paninis a can drink each and a bag of crisps which came to £20 they said the paninis were cold inside, i had a meal deal ( sandwich,coffee and crisps) for £8 i had to take the coffee back as it was barely warm cafe was busy and tables wefe full of rubbish.
We spent about 3hrs here which made it an expensive day 90 for 4 tickets £40 on lunch and £3 parking, i dont think it offers value for money.
The zoo is very hilly not suitable for people with mobility issues, we struggled in places.
We went to see the pandas not realising they will be going in december unfortunately we only saw one of them, the glass windows were cloudy which made viewing difficult, we didnt see the porcupine, or the armadillos as well as a few other animals as some pens were empty.
The Grasslands restaurant was closed so we went into the cafe near the penguin enclosure my son a d his g/friend had paninis a can drink each and a bag of crisps which came to £20 they said the paninis were cold inside, i had a meal deal ( sandwich,coffee and crisps) for £8 i had to take the coffee back as it was barely warm cafe was busy and tables wefe full of rubbish.
We spent about 3hrs here which made it an expensive day 90 for 4 tickets £40 on lunch and £3 parking, i dont think it offers value for money.
Written October 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello julieann1kitten, thank you for taking the time to leave a review and share your feedback. We are sorry to hear you were disappointed by your experience. We recognise being based on a hill can be a challenge and we offer a free mobility vehicle service for anyone who might need it alongside an accessibility map.
All our animals have access to indoor, outdoor and private areas and are able to choose where they spend their time. We always recommend returning to visit animals at different times throughout your visit to ensure you have the best chance of seeing as many as possible.
It is disappointing to hear about your experience at Penguins Café, we hope you were able to speak to a member of staff while you were there and we will ensure to pass your feedback on to the relevant team to look into further.
Every ticket or meal purchased in our cafes helps our wildlife conservation charity to feed and care for our animals and deliver vital conservation work in Scotland and around the world. Thank you again for sharing your feedback 💛
Written October 23, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is there a discount on admission cost available for Armed Forces members?
Written November 19, 2024
Yes, but you will be climbing a hill most of the visit.
Written November 20, 2024
Edinburgh Zoo
Edinburgh, United Kingdom
Hello, as we are a city zoo, our car parking spaces are limited and only available on a first come, first served basis. Our car park can be very popular, which means it can fill up early in the day, especially during busier periods such as school holidays. Travelling by bus is highly recommended where possible and our partners at Lothian Buses can drop you off right outside our gates
Parking for zoo visitors is £3. All car park users will need to take a ticket from the barriers on arrival and have this validated to exit the car park without paying full price (£10) at the machine. RZSS members park for free as part of their membership benefits.
During the day, some parking can also be found within the vicinity of the zoo but please note this space is also limited due to the residential nature of our location.
Written July 8, 2023
If we come for a day trip we was wondering what the chances are of seeing the Panda's? Are they always able to be viewed?
Written October 1, 2022
I’d say yes especially if you go to the back viewing area. Don’t forget pandacam
Written October 3, 2022
I have seen that the new fish and chip place has gluten free food that is suitable for coeliacs, what options are there please and also at any of the other eating places in the zoo? Thank you
Written July 12, 2022
Edinburgh Zoo
Edinburgh, United Kingdom
Hello, we do have gluten-free options at our restaurants but as the menu changes from time to time it's best to ask our restaurant staff what is available on the day 💛
Written July 13, 2022
Hi, was just wondering if anyone knows roughly how much the bus is from the train station to the zoo for both adults and children, thanks in advance.
Written April 20, 2022
Edinburgh Zoo
Edinburgh, United Kingdom
Hi stace898, Lothian Buses are £1.80 for an adult and £0.90 a child for a single journey. The numbers 12, 26 and 31 will drop you right at the zoo steps from the city centre. We hope to see you soon!
Written April 24, 2022
I haven't received my email confirmation of proof of purchase of tickets for our visit on Saturday 16/04/22 I cannot retain a bank statement to prove this what should I do?
Written April 13, 2022
Edinburgh Zoo
Edinburgh, United Kingdom
Hello! We're so sorry - our system was struggling earlier this week but it should all be sorted now. There's more information on our website that might help and our team can check your purchase with the last four digits of your payment card number - please do turn up at your original booked time 💛
Written April 16, 2022
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