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In these days if Covid, distancing and hand sanitiser you would have thought that a business as reliant on footfall and tourists as Jenners, would be falling over themselves to be as helpful and conciliatory as possible. But no, I’ve just had my daughter shouted at (she in in her 20’s) and belittled by a make up and fragrance minion, for having the temerity to open a display drawer with a view to buy something. If you want to go out of business (I’m staggered that you are still there to be honest), then carry on in this way. I’ve been visiting you for over 35 years so don’t give me the old we-are-living-in-difficult-times bs, we all are, but we don’t all alienate our customer base. Shocked, disappointed and disgusted.…
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Date of experience: September 2020
1 Helpful vote
Helpful
Ordered duvet set. Said 20% 0ff but was charged fullamount. Emailed house of Fraser 5 times but no response. Avoid. Crap service.
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Date of experience: April 2020
Helpful
If you are in Edinburgh around Christmastime then I would recommend that the pop into Jenners to see the famous Christmas tree which may be the largest indoor Christmas tree I have ever seen. I thought it may have even been a fake tree but I was assured that it was real. Apart from that Jenners would not be my first choice for shopping.…
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Date of experience: December 2019
2 Helpful votes
Helpful
As Jenners is now closing down from House of Fraser the lift for wheelchair entrance has not been repaired. We visited in February 2019 and the lift wasn’t working, so to come back 12 months later and it’s still not working was more than disappointing. You now enter on the side street off Princes Street with a very steep ramp. Going up is frightening enough, but exiting is utterly terrifying. There are around 6 steps for the ramp to lie on and as you have yo land on the pavement there isn’t the length required to make the ramp less steep. Then having got inside we headed to the restaurant for a cake and drink. Here came the second disappointment. Not only do they only offer soya milk as an dairy free alternative, they don’t have any dairy free cakes either. If you have allergies or you have walking difficulties Jenners is not the place for you. …
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Date of experience: February 2020
1 Helpful vote
Helpful
Got advised to visit here as it was the most famous department store in Edinburgh. Wasn’t our sort of shop. We are young adults which may be part of this but the store could do with some renovating. The exterior is beautiful and I can see the appeal. However once entering the store there was an extremely strange atmosphere. We visited on a Sunday afternoon and there was no music on entering and the staff did not approach and ask if we needed any help once, got the impression we were being judged a little bit not sure if this was because we are in our early 20s and the usual age range is older. However, as said for older generations this may be great, just compared to other department stores in this day and age it could be improved. Music isn’t essential however most stores have this now and it does create a more pleasant atmosphere.…
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Date of experience: February 2020
1 Helpful vote
Helpful
