Jenners
3.5
This location was reported permanently closed
Full view










Top ways to experience nearby attractions
The area
Address
Neighborhood: Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.
Reach out directly
Best nearby
Restaurants
1,985 within 3 miles
Attractions
497 within 6 miles
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
3.5
364 reviews
Excellent
99
Very good
113
Average
72
Poor
38
Terrible
42
Anita D
Warrington, UK70 contributions
Jan 2020 • Couples
Went here looking for breakfast & met Robyn as we entered. Not only did he point us in the direction of the restaurant, he gave us the fascinating history of the store & then took us to the said restaurant. The pride he showed at being a part of the team at Jenners was so lovely. An absolute credit to the store. Lovely lovely gentleman.
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eliza Thomas
Nottingham, UK11 contributions
Feb 2020 • Couples
Got advised to visit here as it was the most famous department store in Edinburgh. Wasn’t our sort of shop. We are young adults which may be part of this but the store could do with some renovating. The exterior is beautiful and I can see the appeal. However once entering the store there was an extremely strange atmosphere. We visited on a Sunday afternoon and there was no music on entering and the staff did not approach and ask if we needed any help once, got the impression we were being judged a little bit not sure if this was because we are in our early 20s and the usual age range is older. However, as said for older generations this may be great, just compared to other department stores in this day and age it could be improved. Music isn’t essential however most stores have this now and it does create a more pleasant atmosphere.
Written February 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lesley H
Sydney, New South Wales, Australia23 contributions
Jan 2020 • Couples
What a wonderful department store this . It’s like stepping back in time - it’s so characterful. The restaurant is wonderful ... we had a delicious lunch there & wished we had discovered it earlier in our stay so we could have enjoyed more meals there.
Written January 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EMMJ4Y
3 contributions
Jan 2020 • Family
A tired old store living on past glories. Poor signage, broken elevators and an escalator that doesn’t fit a pram.
A poorly laid out rabbit warren of a place with over-priced goods found easier and cheaper elsewhere.
A poorly laid out rabbit warren of a place with over-priced goods found easier and cheaper elsewhere.
Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy M
Wakefield, UK384 contributions
Feb 2020 • Family
As Jenners is now closing down from House of Fraser the lift for wheelchair entrance has not been repaired. We visited in February 2019 and the lift wasn’t working, so to come back 12 months later and it’s still not working was more than disappointing.
You now enter on the side street off Princes Street with a very steep ramp. Going up is frightening enough, but exiting is utterly terrifying. There are around 6 steps for the ramp to lie on and as you have yo land on the pavement there isn’t the length required to make the ramp less steep.
Then having got inside we headed to the restaurant for a cake and drink. Here came the second disappointment. Not only do they only offer soya milk as an dairy free alternative, they don’t have any dairy free cakes either.
If you have allergies or you have walking difficulties Jenners is not the place for you.
You now enter on the side street off Princes Street with a very steep ramp. Going up is frightening enough, but exiting is utterly terrifying. There are around 6 steps for the ramp to lie on and as you have yo land on the pavement there isn’t the length required to make the ramp less steep.
Then having got inside we headed to the restaurant for a cake and drink. Here came the second disappointment. Not only do they only offer soya milk as an dairy free alternative, they don’t have any dairy free cakes either.
If you have allergies or you have walking difficulties Jenners is not the place for you.
Written March 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Boomeranger
Whickham, UK544 contributions
Jan 2020
This was the Harrods of Scotland many years ago . Unfortunately House of Fraser took over and made their mark!!!! Jenners has lost its WOW factor to what it was an independant family run department store. Rumours are it is being sold and turned into a hotel, Pop in before itrs to late as it still holds that "Look" of a traditional depatment store .
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PrestonGuild
United Kingdom55,191 contributions
Jul 2020
On our first visit to Edinburgh. This was the premier department store.
In our visit last year, Jenners was facing an uncertain future and it looked like something that has past its sell by date.
Other stores are better and Jenners with its new owners are running on fumes.
In our visit last year, Jenners was facing an uncertain future and it looked like something that has past its sell by date.
Other stores are better and Jenners with its new owners are running on fumes.
Written June 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jm1983rev
Edinburgh, UK4 contributions
Mar 2011
I booked into the beauty salon for a pedicure. The salon looked really tired, but I generally feel that if the treatments are great this can be overlooked. Unfortunately this was not the case here. The pedicure was pretty basic - no foot scrub or pumicing or anything. In fact after the nails were shaped I saw the therapist fill up a tatty old foot bath (the kind you would have at home from Argos or something) from a kettle and then as I was sitting up on a massage bed I had to strain my feet and legs over the edge of the footbath - this was uncomfy and allowed me to see just how scabby this footbath really was! This was the bulk of the pedicure - me sitting with my feet in this thing. Next she asked what kind of colours and went away for quite a while to get some choices. I really prefer when I get to choose from the full range on the stand. Anyway, I didn't speak up and so I just selected from the 6 or 7 she brought through. The polish went on pretty thick as I think is often the case when salons try to make the bottles last too long. After it was finished I waited with my friend in the lounge area which was fine. However, during this time, my therapist (who appeared to be a manager of some sort) and another member of staff proceeded to moan about a colleague as they tidied up (to the extent that my friend and I stopped talking and cringed at one another). This is just so unprofessional and does not create a relaxing atmosphere. After about 20 mins the store was closing and my therapist came over to suggest that we headed off. I said I thought that the polish was so thick it wouldn't be dry but her exact words after touching it were 'they are absolutely fine'. Needless to say, by the time I reached the street the polish was off in huge lumps and all over the insides of the pumps I was wearing. I was understandably annoyed as this is the entire pedicure down the drain and at 6 months pregnant, the struggle in painting my toe nails was the reason I was treating myself in the first place. However, the place was now closed so there was nothing I could do. I have e-mailed Jenners main customer service and the salon, neither or whom have bothered to give me any response whatsoever. I feel really really annoyed about this. Firstly, they should not book pedicures so close to closing if they cannot allow customers to remain long enough to ensure they are not ruined within minutes. Secondly the surroundings and staff at the salon need a drastic overhaul. Thirdly I would have expected at least an acknowledgement from Jenners. Please don't waste your money getting any treatments here - there are so many better salons in central Edinburgh.
Written March 6, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LadyGawaine
Derby, England, United Kingdom1 contribution
Apr 2018 • Couples
I searched their lingerie section for a bra, and was ignored for over an hour while the four girls working in the section stood in a group talking and laughing loudly. As soon as I got close to them they all went silent, turned and looked at me without saying a word, making me feel like I was intruding on their personal girl's night in. I was never offered any help and several times they lined up in front of the fitting rooms, blocking me from entering even though it was nowhere near closing hours. Just standing there, staring at me. I had to push past, they didn't even excuse themselves. Never saw them do a bit of work, never gave me a fitting room token, never put the things I'd tried on back in the shop, never even acknowledged that customers were there.
It was bizarre. I had trouble finding my size and even when I found something that did fit I was too pissed off to want to buy it.
It was bizarre. I had trouble finding my size and even when I found something that did fit I was too pissed off to want to buy it.
Written April 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pitstopP
Coupar Angus, UK10 contributions
Dec 2010
Years ago I was brought to Jenner’s as a child for Christmas shopping, the magic of the Christmas department, the warmth of the toy department and the overall experience meant Christmas was coming......well I felt like I had just been told Santa wasn’t real, and for good measure Bambi’s mother wasn’t really sleeping. What a disappointment! The lifts were grubby, carpets worn, was pounced on by over enthusiastic sales people with their wolves in sheep’s clothing smiles and to top it off find out it is owned by a chain!!!! No longer Jenner’s department store but part of House of Frasier! Where has the warmth and pride gone?! The Chairman’s pockets no doubt because it hasn’t been used to keep this once fine establishment in the manner its past is accustomed to.
Written January 28, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miss Gaynor C
5 contributions
Does jenners sell Scottish food such as clootie puddings?
clickers3
Derby, UK90 contributions
I dont think they have clootie dumplings - just a few fresh Scottish products cheese and haggis and bacon and fish. It's a very small fresh selection in actually quite a small space - largely jams, teas, shortbreads and alcoholic drinks all firmly geared to tourists. Valvona's original shop at the top of Leith Walk is much bigger and better for 'real' foods.
Rocklinmom
16 contributions
As a visiting American, does this store accept pounds sterling and/or credit cards such as Visa?
Sockknitter5
Kelso, UK451 contributions
Yes absolutely :)
woodbine-cottage
Portland, OR17 contributions
Does Jenner’s still have ‘High Tea’ in the afternoon ?
alisonpask
Berlin, Germany5 contributions
I would like to know which cafes also have a window view onto Princes Street
drzoom11
Edinburgh, UK59 contributions
The Princes Street Restaurant and the Foodhall Cafe both have Princes Street views. They are on the 2nd floor.
BillyBay
Marquette, MI11 contributions
How close is Jenners to Edinburgh University?
PennyWalters
Bristol, UK586 contributions
2 miles apart, bit far to walk but maybe on a bus route or a taxi
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing