On our first visit to Edinburgh. This was the premier department store. In our visit last year, Jenners was facing an uncertain future and it looked like something that has past its sell by date. Other stores are better and Jenners with its new owners are running on fumes.

In these days if Covid, distancing and hand sanitiser you would have thought that a business as reliant on footfall and tourists as Jenners, would be falling over themselves to be as helpful and conciliatory as possible. But no, I’ve just had my daughter shouted at (she in in her 20’s) and belittled by a make up and fragrance minion, for having the temerity to open a display drawer with a view to buy something. If you want to go out of business (I’m staggered that you are still there to be honest), then carry on in this way. I’ve been visiting you for over 35 years so don’t give me the old we-are-living-in-difficult-times bs, we all are, but we don’t all alienate our customer base. Shocked, disappointed and disgusted.