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So, the good: the staff are excellent, the service is efficient, the prices are ok. It is definitely worth purchasing stena plus, the free drinks and snacks are good, but the ability to get off the ship first is priceless when travelling to Scotland. Both directions from cairnryan are single carriageway for the majority of at least 50-100 miles depending on direction of travel. It will save you at least 30 minutes of frustrating driving. So 5stars for the people and the service. The bad: and to be honest, this is excessively so. The ship supplies a mobile phone signal, which if your phone is set to automatic roaming will switch itself to. My mobile was in the bag, when sailing into cairnryan I heard a bunch of text messages arrive, checked and it told me I had exceeded my daily roaming limit. 7mb of background updates = £45....boom! Nothing the staff onboard can do, they are genuinely excellent people and stena should be very proud of them, and, while technically my fault (automatic roaming on with a pan Europe travel package built in it, and no spending cap on my account) morally, it feels very sharp practice! All travellers should immediately turn your phone to aeroplane mode on getting onboard! Buyer beware! Don’t get caught out like I did! …
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Date of experience: January 2021
Helpful
we travel 2-3 times/year in stena plus and usually enjoy it this time i noticed major fare increases and free wifi was limited to 20 mins. i was not aware previously that it was limited. is free wifi not to be expected for 2020, especially when it cost £600 return for 4. i was also surprised to find a couple with 2 (well behaved) doge in the lounge. disappointed but limited ways to get to mainland UK.…
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Date of experience: September 2020
1 Helpful vote
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Expensive food Expensive water Kept us on the boat for 45 minutes after docking, absolute shocking service. No explanation as to why. Actually writing this review as I sit and wait to get off the boat.
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Date of experience: September 2020
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Howard-Liverpool wrote a review Sep 2020
Liverpool, United Kingdom2,644 contributions784 helpful votes
I love Stena. Travelled from Birkenhead to Belfast then belfast to CairnRyan - everything was so good. Smiles all round from staff and crew and very comfortable. This is a great opertion and can only be recommended.
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Date of experience: September 2020
1 Helpful vote
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Just tried to book a day trip from Ireland to stranraer for 5 adults and one child I was quoted £352.00 which I think is a bit excessive. Usually a day trip is about £35.00 per person but apparently all day trip tickets have been cancelled until October so basically you can come for the day but have to pay quite a high price. Maybe this is to cover all the extra cleaning they will have to do or even to deter people from traveling either way I have a disappointed birthday girl who was looking forward to seeing her granny but I just couldn't justify that much plus all the other inboard costs food etc. I think stena need to rethink their prices…
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Date of experience: August 2020
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